Ratings based on 926 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 17, 2024 on Expedia
The room was ok but the hotel is old and under repair. There was not much around for food or services. Very basic unit.
Comment from Hotel Management
Mar. 19, 2024 by Nas, Hotel Management
Hello Carey, Thank you for your review. We are grateful for the opportunity to serve you and appreciate you telling us that you found the room satisfactory. However, it's regrettable that we failed to exceed your expectations on this visit. As you rightly pointed out, the hotel is undergoing renovations/repairs. This is to ensure that we can offer a superior experience to our guests soon. We hope to have a great facility for our guests once the renovations are over, and we'd love to see you again when everything is complete, as we are keen to share the wonderful experience that we aim to provide to all of our guests. Regarding dining services, our hotel features an on-site restaurant that serves hearty dishes to quell your hunger for breakfast, lunch, or dinner. Our convenient location also gives you ease of access to downtown Montreal, meaning everything you need is within easy reach. We hope this information is helpful, and we look forward to an opportunity to welcome you back in the future and share a more positive experience by hosting you in our upgraded hotel.Thank you for staying with us on this journey. Safe travels! Best regards,Nasrina - GM
by A traveller
Posted Mar. 17, 2024 on Expedia
Did not like the mattress it was lumpy.
Comment from Hotel Management
Mar. 18, 2024 by Customer Care Team, Hotel Management
Hello Richard, Thank you for taking the time to post your review. We appreciate your choice to stay with us and apologize for the discomfort you experienced with the mattress. We are committed to your comfort and satisfaction and assure you that we have noted your concern and will use this feedback to enhance the experience for you and other guests in the future. We hope you'll give us another chance to host you more successfully and provide you with the top-notch stay we are known to offer our guests. Thank you for your business and your feedback.Warm regards,Guest Experience Team
by A traveller
Posted Mar. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 16, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Mar. 13, 2024 on Expedia
Comment from Hotel Management
Mar. 14, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Mar. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 14, 2024 by Nasrina - GM, Hotel Management
Hi Irene, Thank you for your review. We strive to deliver a great guest experience and are disappointed if one of our guests leaves with less than a first-rate experience. We are sorry we failed to exceed your expectations on this visit. Your satisfaction is crucial to us, and we would like to know more about how we can make your next stay with us enjoyable. We hope you'll give us another chance to serve you better and share a more positive experience. Thank you for staying with us on this journey. We appreciate the opportunity to host you.
by A traveller
Posted Mar. 11, 2024 on Hotels
Comment from Hotel Management
Mar. 12, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Mar. 10, 2024 on Expedia
Comment from Hotel Management
Apr. 1, 2024 by Nas, Hotel Management
Dear Sandy,Thank you very much for sharing your feedback about your stay. Your comments are a great way to help us continuously improve our service. We are delighted that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Nasrina-GM
by A traveller
Posted Mar. 9, 2024 on Hotels
by A traveller from HAMILTON
Posted Mar. 9, 2024
Comment from Hotel Management
Mar. 29, 2024 by Nas, Hotel Management
Dear Geena, Thank you for telling us about your experience at Days Inn by Wyndham Montreal Airport Conference Centre. we are glad to hear that you had a great stay with us. We hope to see you in the future again. Sincerely, Nasrina - GM
by A traveller
Posted Mar. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 6, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
