Ratings based on 918 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Convenient and comfortable
Posted Feb. 12, 2024 on HotelsConvenient to concert venue, bus to airport.
Spacious rooms.
Comment from Hotel Management
Feb. 13, 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Dear Madam,Thank you for this kind review about your recent visit.We're delighted to hear that our proximity to the concert venue and airport bus added convenience to your stay. It's also heartening to know that you found the rooms spacious and comfortable, reflecting our aim for guest satisfaction.It would be a pleasure to welcome you back to Montreal.Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Dear Madam,Thank you for this great feedback about your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A traveller
Good not Great.
Posted Feb. 4, 2024 on HotelsThe check-in staff was cordial but not the most experienced/professional.
The room was comfortable but not very well insulated, you can hear noise and yelling from the corridor and from the street. Amenities were great, towels/bath robe not soft at all.
Comment from Hotel Management
Feb. 7, 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Dear Mr Remy,Thanks for this review about your recent stay.We're delighted to hear that you found our amenities to your liking and that the room cleanliness met your expectations with a perfect score. As for the comfort of your room, it is reassuring to know it contributed positively to your stay.Regarding the noise you experienced, we would like to offer our sincerest apologies. While we do offer interior quiet rooms and earplugs upon request to enhance the comfort of our guests, it appears we fell short in providing the tranquility you expected. We apologize if the softness of our towels and bathrobe did not meet your expectations; we continually strive to provide quality in all aspects of our guest's stay.We appreciate your comments on our staff and will continue to provide training to ensure all our team members meet the high standards we set for guest service.We hope to have the pleasure of welcoming you back on a future stay. Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Dear Sir,Thank you for taking the time to share your feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Dear Madam,Thank you for this kind review about your recent visit.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Dear Sir,Thank you for taking the time to share your feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to have the opportunity to welcome you back on your next visit to Montreal.Very best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A traveller
Posted Jan. 28, 2024 on Expedia
Nice cookies
Comment from Hotel Management
Jan. 28, 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us.We're thrilled to hear that you enjoyed the warm DoubleTree welcome cookie upon arrival; it's a small touch we pride ourselves on. It's also wonderful to know that you found your room to be impeccably clean, as our team works diligently to maintain the highest standards.We look forward to welcoming you back for another delightful stay.Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A traveller
Posted Jan. 27, 2024 on Expedia
Centrally located
Comment from Hotel Management
Jan. 28, 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Dear Sir,Please accept our sincere thanks for this kind feedback.We are pleased that we were able to meet your expectations and that our central location was ideal for your requirements.Thank you for also acknowledging our high standard of cleanliness and service.We hope to have the opportunity to welcome you back on your next visit to Montreal.Very best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A traveller
Montréal sous-terrain
Posted Jan. 25, 2024 on HotelsTroisième fois à cet hôtel, on aime beaucoup son emplacement et tout y est accessible par le sous-terrain, donc tout se fait à l'intérieur. Il y a un gros chantier de construction du côté de la rue Jeanne-Mance, alors faites la demande d'une chambre dont la vue donne sur la rue Ste-Catherine (place des arts)
Comment from Hotel Management
Jan. 26, 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Cher Monsieur Hugues,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis d'apprendre que vous appréciez particulièrement l'emplacement de notre hôtel et la facilité d'accès aux différents services grâce à notre connexion au réseau souterrain. Il est toujours agréable de savoir que nos clients profitent pleinement de ce que Montréal a à offrir, peu importe la saison. Nous vous remercions également pour vos commentaires positifs concernant la propreté de nos chambres et la qualité de notre service.Concernant votre remarque sur les travaux à proximité, nous comprenons que cela peut parfois être une source de désagrément. Nous nous efforçons de fournir des chambres offrant diverses vues pour satisfaire les préférences de nos clients et, comme vous le suggérez, nous sommes en mesure de proposer des chambres avec vue sur la rue Ste-Catherine pour une expérience plus calme et agréable.Au plaisir de vous revoir lors de votre prochain séjour,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A traveller
Posted Jan. 17, 2024 on Expedia
Had a great stay with my partner. We enjoyed the city view during winter very cozy.
Comment from Hotel Management
Jan. 17, 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Dear Sir,Thank you for taking the time to share your feedback.We're thrilled to hear that the winter city view from your room added a cozy touch to your stay. Our team is committed to providing clean, well-maintained accommodations, and it's gratifying to know we met your expectations in both cleanliness and overall condition. We also appreciate your positive remarks about our service.Your satisfaction with the room amenities is important to us, and while you rated them highly, we note there's room for improvement. Rest assured, our goal is to offer a complete and comfortable experience, reflected in our various amenities, from climate-controlled air conditioning to a mini-cooler in all rooms, and even hypo-allergenic blankets upon request.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
