Ratings based on 166 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Mauvais service et accommodation
Posted Mar. 4, 2024 on HotelsPire service jamais reçu! Mention d’air climatisé dans la chambre et la réception affirme qu’il n’y en n’a pas. Il faisait 26 dans la chambre en hiver….. manque d’aération, pas de ventilation dans la salle de bain, mention de lit queen et c’était un lit double. Manque de service au déjeuner, toujours vide de quelque chose, même les ustensiles. Vraiment très décevant et je déconseille cet hôtel! Aucunement un 4 étoiles mais plutôt 2.
Comment from Hotel Management
Mar. 12, 2024 by Allyson, Front desk, Hotel Management
Nous sommes profondément désolés d'apprendre votre expérience décevante lors de votre récent séjour chez nous. Nous sommes consternés d'apprendre que vous avez rencontré des problèmes avec la climatisation, les équipements de la chambre et le service de petit-déjeuner. Veuillez accepter nos excuses les plus sincères pour ne pas avoir répondu à vos attentes.Nous prenons vos commentaires très au sérieux et les transmettrons à notre équipe afin de garantir des améliorations rapides. Votre confort et votre satisfaction sont nos priorités absolues, et nous regrettons de ne pas avoir réussi à les garantir cette fois-ci.Nous apprécions votre franchise et travaillerons avec diligence pour regagner votre confiance. Si vous envisagez de séjourner à nouveau chez nous à l'avenir, nous serions ravis de vous offrir une expérience nettement améliorée.
by A traveller
Posted Feb. 24, 2024 on Expedia
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Comment from Hotel Management
Feb. 26, 2024 by Fatima Front Desk, Hotel Management
Dear Sam,Thank you for your feedback. We take your rating seriously and apologize if your experience did not fully meet your expectations. If you have any further comments or suggestions on how we can improve, please don't hesitate to share them with us. We value your input and hope to have the chance to enhance your experience in the future.
by A traveller
Posted Feb. 24, 2024 on Expedia
the front desk girl was so sweet, besides the couple banging it out next door to us, it was great
Comment from Hotel Management
Feb. 26, 2024 by Fatima Front Desk, Hotel Management
Dear Isabel,Thank you for your feedback. We're glad to hear that you found our front desk staff helpful and sweet. However, we apologize for any disturbance caused by the noise from the neighboring room. Your comfort is important to us, and we will work to address this issue to ensure a more pleasant stay for our guests in the future. If there's anything else we can do to improve your experience, please let us know. We appreciate your rating and hope to welcome you back for an even better stay next time.
by A traveller
Posted Feb. 24, 2024 on Expedia
Comment from Hotel Management
Feb. 26, 2024 by Fatima Front Desk, Hotel Management
Dear Hazem,Thank you for your rating. We appreciate your feedback and apologize that your experience was not perfect. If there are any specific areas where you feel we could improve, please let us know so we can address them accordingly. Your satisfaction is important to us, and we hope to have the opportunity to better meet your expectations in the future.
by A traveller
Posted Feb. 20, 2024 on Expedia
Frida at reception was awesome. Very kind and helpful staff and management.
Comment from Hotel Management
Feb. 21, 2024 by Fatima Front Desk, Hotel Management
Dear Michelle,Thank you for your kind words! We're delighted to hear that Frida made your stay memorable. We'll be sure to pass along your appreciation to her and the rest of our team. Looking forward to welcoming you back soon!
by A traveller
Posted Feb. 20, 2024 on Expedia
The management of food needs to improved.
Comment from Hotel Management
Feb. 21, 2024 by Fatima Front Desk, Hotel Management
Dear Akshay,Thank you for your feedback. We appreciate your input and will certainly take your comments into consideration as we strive to improve our food services. We apologize for any inconvenience this may have caused during your stay. If you have any further suggestions or concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to exceed your expectations in the future.
by A traveller
Posted Feb. 19, 2024 on Expedia
Always stay here when I come to MTL. Great hotel and location.
Comment from Hotel Management
Feb. 21, 2024 by Fatima Front Desk, Hotel Management
Dear Dion,Thank you for your continued loyalty and kind words! We're thrilled to hear that you consistently enjoy your stay with us and appreciate our hotel's location. We look forward to welcoming you back on your next visit to Montreal!
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Feb. 21, 2024 by Fatima Front Desk, Hotel Management
Dear Jacob,We appreciate your feedback and apologize that your recent experience did not meet your expectations. Your comments are valuable to us, and we will work diligently to address any issues to improve our service. If you have any specific concerns you'd like to share with us, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.
by A traveller from toronto
Posted Feb. 16, 2024 on Expedia
All over don't like
Comment from Hotel Management
Feb. 21, 2024 by Fatima Front Desk, Hotel Management
Dear Jasbir,We're truly sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about what went wrong so we can address it promptly. Please feel free to reach out to us directly with any further details or concerns you may have. We value your input and hope to have the chance to make things right for you in the future.
by A traveller
Posted Feb. 16, 2024 on Hotels
Picture of the bathroom is like newly furnished, but I got a very old and small bathroom. The front desk says they can't change it because manager was not there then.
Comment from Hotel Management
Feb. 16, 2024 by Allyson, Front desk, Hotel Management
We sincerely apologize for the discrepancy between the picture of the bathroom and the actual one you received during your stay. We understand how frustrating it can be to encounter such discrepancies, especially when you're expecting a certain standard.While we regret that we were unable to address this issue immediately due to the absence of the manager, please know that we take your feedback seriously. We will ensure that our online representations accurately reflect the current state of our rooms to avoid any further confusion for our guests.Your satisfaction is our top priority, and we would like to make things right for you. Please reach out to us directly so we can discuss possible solutions or accommodations to improve your experience. Your feedback is invaluable to us, and we appreciate your understanding.Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We look forward to the opportunity to better serve you in the future.
