Ratings based on 895 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Feb. 17, 2024 by Guest Services Manager, Hotel Management
Dear CarolineThank you for the fantastic 5 out of 5 rating! We're thrilled you enjoyed your stay with us. Your positive feedback means a lot. If you have any specific highlights or suggestions, we'd love to hear more. Looking forward to welcoming you back soon!Best,
by A traveller from Newmarket
Posted Feb. 13, 2024 on Expedia
Lady at the reception counter was always smiling and was very helpful.
Comment from Hotel Management
Feb. 15, 2024 by Guest Services Manager, Hotel Management
Dear StephaneWe truly appreciate your delightful comments and the stellar 5 out of 5 rating! It warms our hearts to know that you enjoyed your experience with us and that our smiling team made a positive impression.Your kind words inspire us to keep up the great work, and we look forward to serving you with the same enthusiasm during your future visits. Thank you for choosing We can't wait to welcome you back with more smiles!Warm regards,
by A traveller
Posted Feb. 7, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Guest Service Manager, Hotel Management
Dea Emiliyan,Wow! We're absolutely delighted to receive such a high score from you! It's fantastic to know that you enjoyed your time with us and that our amenities and services met your expectations. Your glowing review means the world to us, and we can't wait to have the pleasure of hosting you again in the future. Safe travels until then!
by A traveller
Posted Feb. 7, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Guest Service Manager, Hotel Management
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had an overall positive experience during your visit. However, we're always striving to improve, so if there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. Your input is invaluable to us as we continue to enhance our services and amenities for future guests. We hope to have the opportunity to welcome you back again soon for an even better stay. Safe travels!
by A traveller
Posted Feb. 2, 2024 on Expedia
Great location and Rooftop indoor Pool. We were given a room facing the street without proper curtains. The car lights flood the room constantly on the 3rd floor - My whole family barely slept.
Comment from Hotel Management
Feb. 3, 2024 by Guest Services Manager, Hotel Management
Dear Saarinesn,Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused by the room facing the street. At our hotel, we adhere to Hilton standards, providing two sets of curtains – a light one and a night one. The night curtains, discreetly placed behind the room decor, aim to minimize external light disturbances.We truly value your feedback and regret any disruption to your stay. Please know that your comfort is of utmost importance to us. If you ever require assistance or have specific preferences during your stay, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to make your future visits more enjoyable.
by A traveller
Posted Jan. 30, 2024 on Expedia
heating not working
Comment from Hotel Management
Jan. 30, 2024 by Daniel T., Hotel Management
Good afternoon,Thank you very much for choosing the Hilton Garden Inn Downtown Montreal for your recent stay.Please accept our heartfelt apologies for any inconvenience you experienced due to the non-functional heating system during your stay. Your feedback is of great importance to us as it enables us to address and rectify any issues to ensure a more comfortable experience for our guests.Once again, thank you for choosing the Hilton Garden Inn Downtown Montreal, and we hope to have the privilege of welcoming you back for an improved and enjoyable stay in the future.Best regards,
by A traveller
Posted Jan. 28, 2024 on Expedia
Immaculate. Will use this hotel any time I return to Montreal.
Comment from Hotel Management
Jan. 31, 2024 by Guest Services Manager, Hotel Management
Dear Joseph,Thank you for your glowing review! We're thrilled to hear that your experience with us was immaculate. It's wonderful to know that you had such a positive stay with us in Montreal. We look forward to welcoming you back anytime you return to the city. If there's anything specific you loved about your stay or anything you'd like us to improve upon for your next visit, please let us know. We appreciate your feedback and can't wait to have you back!Best regards,
by A traveller
Posted Jan. 24, 2024 on Hotels
Comment from Hotel Management
Jan. 27, 2024 by Guest Services Manager, Hotel Management
We appreciate your feedback and noticed that your note indicated a rating of 2 out of 10, but unfortunately, there wasn't any additional comment provided. We value the opinions of our guests, and your insights are crucial in helping us enhance our services to better meet your expectations.If you could spare a few moments to share more details about your experience, it would be immensely helpful for us to understand how we can improve and address any concerns you may have encountered during your stay.Best regards,
by A traveller from Brampton
Posted Jan. 22, 2024 on Expedia
Hotel nice clean Customer Service wonderful Restaurant drink and food service great I can’t wait to go back again and again I was feeling at home
Comment from Hotel Management
Jan. 27, 2024 by Guest Services Manager, Hotel Management
Dear SalumWe're thrilled to receive your positive feedback about your recent stay. Your kind words about our clean facilities, excellent customer service, and delightful restaurant experience have truly made our day.We're especially pleased to hear that you felt at home during your stay and can't wait to return. Creating a comfortable and welcoming environment for our guests is our priority, and we're delighted to have achieved that for you.We look forward to welcoming you back soon for another great experience. If there's anything specific you'd like to share or any way we can make your next stay even better, please feel free to let us know.Safe travels, and see you again soon!Warm regards,
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Guest Services Manager, Hotel Management
Dear David,Thank you so much for the 5-star rating! We're thrilled to hear that you enjoyed our service. If you have any specific feedback or suggestions, feel free to share. We appreciate your support!
