Ratings based on 1,357 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Expedia
Senteur de cigarettes dans les chambres épouvantable pour ceux qui ne fume pas , cafe décaféiné peux etre en mettre du normal aussi serais bien , Le Bain qui avait du poils.
Lit tres bien correct pas de cheveux ou de poils super pour ca.
Bar ferme trop tôt.
Comment from Hotel Management
Feb. 24, 2024 by angelina, Hotel Management
Bonjour Roxanne, Il est vraiment dommage que vous ayez été déçu de votre expérience. Nous vous remercions pour votre honnête avis et nous sommes particulièrement déçus du manque de propreté de votre chambre. L'Hôtel Newstar dispose d'un groupe de femmes de ménage professionnelles qui font généralement un brillant travail. Nous examinerons pourquoi les normes n'ont pas été maintenues à cette occasion.
by A traveller
Posted Feb. 18, 2024 on Hotels
Il serait utile d'avoir des tapis à l'entrée en hiver. Les chambres avec cuisine doivent avoir des ustensiles de cuisine dans la chambre
Comment from Hotel Management
Feb. 24, 2024 by Angelina, Hotel Management
Bonjour, Nous vous remercions de votre commentaire & apprécions votre critique. Cependant, sachez que nous offrons des ustensiles de cuisine pour vous chambre sur demande. Merci d'avoir choisi l'hôtel Newstar
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by angelina, Hotel Management
Merci d’avoir pris le temps de noter notre établissement.
by A traveller
Posted Feb. 15, 2024 on Expedia
It was clean and the location of the Hotel was situated close by to every thing
Comment from Hotel Management
Feb. 16, 2024 by angelina, Hotel Management
Good Day, Antoni, We would like to thank you for your kind word. We are glad to see that you've enjoyed your stay with us.
by A traveller
Posted Feb. 15, 2024 on Hotels
Bon rapport qualité prix.
Comment from Hotel Management
Feb. 16, 2024 by angelina, Hotel Management
Merci beaucoup d’avoir pris le temps de laisser un commentaire sur notre établissement. Nous sommes toujours ravis de savoir que vous avez aimé votre séjour.
by A traveller
Posted Feb. 3, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by Angelina, Hotel Management
Bonjour Luis Henrique, Merci d'avoir pris le temps de revoir l'établissement. Il nous fait chaud au coeur de voir que vous avez apprécié votre séjour. Au plaisir
by A traveller
Posted Feb. 1, 2024 on Expedia
I did not like the room, it smelled smoke, cigarette
Comment from Hotel Management
Feb. 1, 2024 by Angelina, Hotel Management
Dear Mark,Thank you for choosing our hotel for your holiday and for sharing your experience with us. We would like to express our apologies for the inconveniences you faced while in our hospitality, since the experiences you describe are far from what we aim to provide for our guests.We take note of the improvement opportunities that your comments offer us, and thank you for bringing them to our attention.
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by angelina, Hotel Management
Thank you very much, we appreciate your feed back and are looking forward to welcoming you again at Hotel Newstar!
by A traveller
Posted Jan. 28, 2024 on Expedia
Very friendly young woman at front desk was super helpful and kind. Pleasant small talk. Room was ready ahead of time.
Comment from Hotel Management
Feb. 1, 2024 by Angelina, Hotel Management
Dear Katherine, Thank you for your feedback. We are glad that you choose our hotel as well as for the compliments regarding our staff. It is great to read that you enjoyed everything and we were able to meet all your expectations. We hope to have the privilege to be your host again.
by A traveller from Laval
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by angelina, Hotel Management
Hi Mark, Thank you for taking the time to review our hotel. We would like to know more about your experience.
