Ratings based on 138 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 29, 2024 on Expedia
by A traveller
Posted Feb. 19, 2024 on Expedia
by A traveller
Posted Feb. 16, 2024 on Expedia
There was a used condom under the bed, the sheets weren't cleaned, and nothing was cleaned. Dirty dishes, the AC was broken and wifi was not reliable.
Staff are outsourced to the Philippines so customer service can't do anything, nor do they care.
This is more expensive than a hotel, but dirtier than a hostel. Not too mention their listings lie, and they scam customers.
Comment from Hotel Management
Feb. 27, 2024 by Sonder, Hotel Management
Hi Carter, we're sorry for the cleanliness issues in your space. Cleanliness is one of our top priorities, and we apologize for dropping the ball here. We will review our cleaning procedures with our team and work to improve. If there is anything we can do to help, please reach out. We hope to host you again and show you a better experience.
by A traveller
Posted Feb. 5, 2024 on Hotels
by A traveller
Posted Feb. 4, 2024 on Hotels
by A traveller
Posted Feb. 2, 2024 on Expedia
Everything worked out great… the only thing is the wifi did not connect. Also there was a tiny hole in the ceiling above the shower. Looked like a leak in the ceiling perhaps. Should be patched up.
Comfy bed!
by A traveller
Posted Jan. 22, 2024 on Expedia
We had a problem that resulted in an unpleasant first day and sleepless first night and annoying second day. It didn’t get resolved until most of our stay was over even though we were assured someone who help.
Comment from Hotel Management
Feb. 7, 2024 by Sonder, Hotel Management
Hi Monica, we're sorry to hear about the inconvenience during your stay. It's disappointing to learn that the issue persisted for most of your visit despite assurances of assistance. We'll address this with our team to ensure a smoother resolution process in the future. We hope to host you again and show you a better experience.
by A traveller
Posted Jan. 20, 2024 on Hotels
by A traveller
Posted Jan. 9, 2024 on Hotels
Très bon séjour
by A traveller
Posted Nov. 27, 2023 on Expedia
This Sonder facility is in a great location. Apartment was comfortable and spacious. Dishwasher leaked all over the floor, there is no sponge or brush to use for dishes. Place could use a paint job. But overall, we were quite satisfied.
