Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
2,8 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 déc. 2023 sur Hotels
par un voyageur
Publié le 7 mai 2023 sur Expedia
Good location. Outside ambience is good. No proper tube lights or lamps provided. Furniture conditions are horrible.
Commentaires de Gestion de l’hôtel
8 juin 2023 par RMS, Gestion de l’hôtel
Hello Ms. Ria,Am quite surprised to read your review. You mention a lot of general things, without being specific about anything.You mentioned that there is no proper lighting or lamps in apt. However, we have provided adequate lighting and lamps. You also mentioned that the "furniture conditions are horrible". However, the apt is fully decorated with antiques and designer furniture.The sofas have been recently upholstered. None of the upholstery is torn or dirty. There are no chips or other damage on any of the furniture. So, I do not understand your review and what you thought was in a "horrible" condition.Moreover, this is one of our most booked apts, with many guests staying there on a regular basis. None of those guests have complained regarding condition of furniture or the state of the apt, in general.We work hard to maintain our property and ensure a comfortable stay for all our guests.Please be more mindful and specific in your reviews. Bad reviews affect the host property negatively in many ways.
par un voyageur
Publié le 22 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2022 par RMS, Gestion de l’hôtel
Thank you for your review. Unfortunately, there is just a one-word review, without any details as to what was the actual problem with the accommodations. A one-word is not really helpful to anyone and does not seem genuine or credible, especially when no details are given.
par un voyageur
Not a service apartment.l
Publié le 31 déc. 2021 sur HotelsThe apartment listing does say it has a kitchen — but has no stove or cookware. Only a microwave with some serving dishes. The place advertises itself as a service apartment which by definition means “ A serviced apartment will include a full sized, fully equipped kitchen, enabling you to prepare homemade meals and store food and beverages in the refrigerator. ”.
There is no full Indian meal you can prepare with a microwave.
There was little help from the Hotels.com support desk as well.
Commentaires de Gestion de l’hôtel
9 juin 2022 par RMS, Gestion de l’hôtel
Hello Aniruddha,
We actually offer 2 categories of 1 bedroom apartments. One with a kitchen & one without a kitchen offering only a refrigerator, microwave & an electric kettle.
These details are clearly mentioned in our listing. You had booked an apartment without a kitchen.
par un voyageur
Publié le 7 avr. 2020 sur Expedia
There was a billing problem on my stay and the receptionist wouldn’t entertain my request. She prioritized another customer before me because he had several rooms booked at the property and that was commercially more viable for her. Poor hospitality. Poor coordination to set up the room despite checking in 5 hours later than my scheduled time
par un voyageur
Publié le 22 janv. 2020 sur Hotels
par un voyageur
Publié le 20 juill. 2019 sur Hotels
These apartments are horrible. There is smell of mold and my daughter got sick due to this. I do not recommend them.
Commentaires de Gestion de l’hôtel
20 juill. 2019 par RMS, Gestion de l’hôtel
Hello Mr. Prasad,
During the rains in Bombay, interior spaces do feel a little humid. We do our best to clean the apts as well as possible and keep the windows closed to prevent moisture from entering the apt. Perhaps all that was needed was for you to open the windows for a little while & air out the apt.
Your daughter may have gotten ill because of the various viruses going around the city, rather than from the apt itself. A lot of people in Bombay have fallen ill in recent weeks, since the start of the monsoon season.
We have many guests who have stayed in this apt, with no complaints at all and good reviews.
We hope that you will give us another opportunity to host you & your family.
par un voyageur
Total Renovation Needed
Publié le 10 juill. 2019 sur HotelsCons: large crack on surface of dinner table, door lock did not work with key (work was done to correct), vents/controls on ACs broken, very limited breakfast, ceiling fans coming loose from ceiling, toilet seats are cheap plastic and move side to side, locks on windows do not work (scary on 10th floor when traveling with kids), window treatments (blinds, etc.) are not adequate or do not exist (a lot of sun and heat comes in), pool is only open a few hours in the morning and a few hours at night. I spoke to the owner of the apartment about the condition of the apartment and there was no action taken or any real interest in what I (the customer) was saying.
Pros: spacious, clothes washer (very handy), capable superintendent and maids, good WiFi.
Commentaires de Gestion de l’hôtel
13 juill. 2019 par RMS, Gestion de l’hôtel
Dear Guest,
Thank you for your review.
It is interesting to see that you chose to write an anonymous review. I wonder why? I am well aware of who you are. As I remember it, you & your family booked our apartment twice, about 2 weeks apart, I believe.
I am wondering why you would have stayed twice with your family, if the apartment & stay was as "terrible", as you say it was?
The "large crack on surface" of the dining table is actually an organic part of the designer, wooden table. The design is made to incorporate the natural shape of the wood.
Only the kitchen window has no curtains or blinds. All other windows in the apartment have dark curtains or blinds.
The breakfast we serve is simple, freshly-made & complimentary. There is a large kitchen in the apt, with all the basics provided to cook meals. You were welcome to cook your own meals.
Unfortunately, the opening hours of the gym & pool are not in our control. The building's cooperative society decide that.
We do our best to offer quality apts & service, at extremely competitive rates.
We hope that you will give us another opportuntiy to host you.
Best to you & your family.
par un voyageur
Publié le 14 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2019 par RMS, Gestion de l’hôtel
Thank you for your review. Glad to hear you enjoyed your stay with us. We look forward to hosting you again.
par un voyageur
Publié le 4 févr. 2019 sur Expedia
Overall the property was good. Communication was a bit lacking as we weren't informed of a party of building residents that played loud music or the fact that they do not have a 24 hour desk person to reach. Extra toilet paper wasn't provided as well which I'm sure they would have provided if asked but you shouldn't need to tbh. Hot water was an on and off situation. Overall my stay was a short one and I picked the property for its pet friendliness and distance to the airport.
Commentaires de Gestion de l’hôtel
6 févr. 2019 par RMS, Gestion de l’hôtel
Thank you for your review & feedback, Vihang. We hope you will give us an opportunity to host you again in the near future.
