Note fondée sur 62 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Alexandre de Suisse
Bad hotel bad service
Publié le 6 juin 2015 sur HotelsThey give us a room Delux , wich we payed for it on the last floor, then they call us for upgrade! But the upgrade was in fact a Downgrade, so we refused it and have to fight to keep our Delux room. The AC was very noisy and can't sleep with it. And can't sleep without because it was more than 30 d celcius. We wait 1 hour for a piece of cake from the room service.
par un voyageur de Australia
Publié le 5 mars 2020 sur Wotif
The photos online give a false impression of the properties surroundings and the property itself.
par un voyageur
Publié le 24 janv. 2020 sur Expedia
Nice spacious room. Good Cleanliness. Good breakfast options
par un voyageur
Business Trip
Publié le 6 sept. 2018 sur HotelsStay was ok.
Commentaires de Gestion de l’hôtel
7 sept. 2018 par Front office Manager, Gestion de l’hôtel
Dear Valued Guest,
Greetings from " The Residence Hotel & Apartments " Mumbai, which now serves “Zero Trans Fat Food”.
Reading warm reviews from esteemed guests like you is a great start to our day. It gives us great joy to know that your experience with us was a happy one and gave you a good time to unwind with our culinary delights. We are happy to know that our excellent amenities, services and diligent associates impressed you.
We had a delightful time hosting you and look forward to having you over for more such endeavors with the same assurance of warmth.
Best Regards,
Front office Manager
par un voyageur de mumbai
Publié le 5 sept. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2018 par Front Office Manager, Gestion de l’hôtel
Dear Valued Guest,
Greetings from " The Residence Hotel & Apartments " Mumbai, which now serves “Zero Trans Fat Food”.
Thank you for taking the time to share your stay experience at The Residence Hotel & Apartments. We are delighted to hear about your stay with us.
It is always a pleasure to receive positive feedback and we are humbled by your gracious compliments on the hotel and its services.
We are committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward.
We thank you for your patronage and we look forward to welcoming you back in the very near future.
Warm Regards,
Front Office Manager
par un voyageur
Not worth it.
Publié le 19 juill. 2018 sur ExpediaHotel staff barely knew english. Not much clean.
Several health issues due to food.
Commentaires de Gestion de l’hôtel
14 sept. 2018 par Front office Manager, Gestion de l’hôtel
Dear Guest,
Greetings from " The Residence Hotel & Apartments" Mumbai, which now serves “Zero Trans Fat Food”.
We are deeply embarrassed and sincerely apologize for not meeting up to your expectation and the shortcomings during your stay with us.
As one of our valued Guests, Yourr satisfaction is our primary concern and on behalf of My entire team, We extend our sincere apologies for all the inconvenience caused to her during his stay
We sincerely appreciate you for bringing the facts to our knowledge, which will go a long way in correcting our processes and will personally counsel the team member involved.
The team however, humbly seeks your forgiveness in this matter and would sincerely request if you could award us with another opportunity to serve you in the near future.
Regards,
Front office Manager
par un voyageur
Need renovation immediately
Publié le 19 mars 2018 sur HotelsThe location was good for my requirement. Property is big and with good views both sides. The problem is that it needs renovation. Rooms have bad odour, the bathroom drain was clogged and water filled up when I used it. I didn't face much problem as I stayed for one night only. I have read many other reviews, older as well, which have suggested renovation but I guess the hotel owners/promoters are not interested.
Commentaires de Gestion de l’hôtel
4 avr. 2018 par Front office Manager, Gestion de l’hôtel
Dear Mr. Rathore,
Greetings from " The Residence Hotel & Apartments " Mumbai, which now serves “Zero Trans Fat Food”.
We have noted the contents of your valuable feedback with extreme care and concern.
As one of our valued Guests, your satisfaction is our primary concern and on behalf of my entire team, We extend our sincere apologies for all the inconvenience caused to your good self during your recent visit at The Residence Powai.
We sincerely appreciate you for bringing the facts to our knowledge, which will go a long way in correcting our processes and will personally counsel the team member involved.
The team however, humbly seeks your forgiveness in this matter and would sincerely request if you could award us with another opportunity to serve you in the near future.
Kindly accept our apologies once again for the entire inconvenience and we would be more than eager and happy to host you with absolute assurance of a better experience and fond memories with a newer look of the hotel.
Thank you,
With warm regards,
Front office Manager
par un voyageur
Publié le 10 mars 2018 sur Expedia
Room not clean enough
Windows and mirrors dirty
Bath room dirty
Commentaires de Gestion de l’hôtel
13 mars 2018 par Chetan, Gestion de l’hôtel
Dear Guest,
Greetings from The Residence Powai Mumbai and we thank you for your continued support and patronage.
Guest feedback is taken very seriously at our hotel as it gives us insight into the areas that need improvement and guide us to maintain the excellence our guests expect from us. We strive to curate perfect stay experiences for our guests; however, we regret that your stay with us was not the same as you expected.
We have noted your concerns regarding the upkeep of room and the breakfast variety ;team has also been briefed on the same. We regret that you were not inspired from our strategic location and rooms. A stay worth the value is always our aim and we assure you that the lapse in hospitality was a one-off case. It is our sincere hope that you will give us another opportunity to change your mind and welcome you for a seamless stay experience in the future.
Thank you,
With warm regards,
Front office Manager
par un voyageur
Publié le 24 févr. 2018 sur Hotels
The staff was very rude.
Commentaires de Gestion de l’hôtel
13 mars 2018 par Chetan, Gestion de l’hôtel
Dear Guest,
We do appreciate you taking time out to share with us your experience while at our hotel.
We are sorry to have disappointed you on the some occasion and your feedback has been shared with concerned department.
Thank you for your comments. We are continuously working with our team to ensure flawless service and great product experience for all our guests.We take every feedback constructively and assure you better experience and look forward to welcome you back to the hotel.
Thank you,
With warm regards,
Front Office Manager
par un voyageur de egypt
no more than a 2 star hotel
Publié le 13 févr. 2018 sur Expedia
Pour : breakfast was good
Contre : needs a total reinnovation and more care for the comfort of the guests
Emplacement : it is located in a slum area, far away from any decent restaurant or supermarket , far away form any sight seeing.
This is supposed to be a 4 star hotel, however it doesn't stand up to even a 2 star one. The corridors have a rotten smell like a cellar, old shabby carpets, outdated rooms and bathrooms, mold on shower door and floor.
Towels worn out and even the bed sheets were smelly. The conceirge could not give any helpful advice.
the kettle and the fridge were not working and after negotiation they changed the kettle, yet they did not fix or change the fridge during our whole stay.
Commentaires de Gestion de l’hôtel
21 avr. 2018 par Front office Manager, Gestion de l’hôtel
Dear Mr. Hany,
Greetings from " The Residence Hotel & Apartments " Mumbai, which now serves “Zero Trans Fat Food”.
We are deeply embarrassed and sincerely apologize for not meeting up to your expectation and the shortcomings during your stay with us.
We have therefore taken up these specific instances with our Accommodation Management and Maintenance team. We are also reviewing our internal processes to ensure that such incidents do not recur in the future. Your comments been noted and is being addressed through our training programs.
Thank you for bringing this to our attention. Your patronage of The Residence Hotel & Apartments ,Mumbai! is extremely important to us and we hope that this incident will not cause you to look unfavorably at us.
We sincerely look forward to welcome you again at The Residence Hotel & Apartments Powai,Mumbai!
Best Regards,
Front office Manager
