Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Ulrike Bödcher/ Reputation Manager, Gestion de l’hôtel
Dear Saliha, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
par un voyageur
Publié le 12 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Ulrike Bödcher/ Reputation Manager, Gestion de l’hôtel
Dear anonymous guest, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
par un voyageur
That really ruined our mood to be ripped off that
Publié le 5 nov. 2023 sur HotelsIrritated now because I had a vip access with free parking and finally I was required to pay 19€ per day for parking. That really ruined our mood to be ripped off that way. All the rest was fine.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Ulrike Bödcher/ Reputation Manager, Gestion de l’hôtel
Dear Grégory,thank you for your visit and your feedback here. We are pleased to see that you were satisfied in general and we feel even more sorry that your general impression was so diminished because of the parking issue. After our communication already on the direct way and correcting our mistake we hope hope that your overall appearance has improved somewhat and that we can welcome you again so that we can offer you an all-round comfortable stay.Best regards - Ulrike Bödcher/ Reputation Manager
par un voyageur
Publié le 25 oct. 2023 sur Expedia
Salle de bain mal nettoyée. Poils et cheveux au sol. Vraiment pas appréciable. Refus de monter le petit dej en chambre moyennant supplément. Je n’en ai donc pas pris.
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Ulrike Bödcher/ Reputation Manager, Gestion de l’hôtel
Dear Fatima,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the room all the more.We are uncomfortable with any mentioned carelessness in the preparation of the room and we apologize for it. Did you let us know on site? We would have liked to have worked on this immediately. We assure you, however, that this was not a standard situation.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager
par un voyageur
Publié le 15 oct. 2023 sur Expedia
Très bien
Super hôtel
Propre
Rien à dire de négatif
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Ulrike Bödcher/ Reputation Manager, Gestion de l’hôtel
Dear Sabine,thank you for sharing your experiences with us. We apprecite your positve review about our performance very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager
par un voyageur
Publié le 19 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2023 par Ulrike Bödcher/ Reputation Manager, Gestion de l’hôtel
Dear Lionel, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
par un voyageur
Publié le 29 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 mai 2023 par Ulrike Bödcher/ Reputation Manager, Gestion de l’hôtel
Dear Valerian, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
par un voyageur
Publié le 9 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
12 déc. 2022 par Ulrike Bödcher/ Reputation Manager, Gestion de l’hôtel
Hallo David,herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße – Ulrike Bödcher/ Reputation ManagerDear David,thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
par un voyageur
Staff to be less unhelpful but ok for the rest.
Publié le 18 nov. 2022 sur HotelsEverything was going as I thought but the staff is kind of rude and sometimes, unhelpful. It Is like you owe them something. They really need to work on better serving their clients.
Also, a deep work on the bed conforts needs to be done.
For the rest, everything was perfect.
Commentaires de Gestion de l’hôtel
21 nov. 2022 par Ulrike Bödcher/ Reputation Manager, Gestion de l’hôtel
Dear Antoine,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the performance of parts from our team. the more. We feel sorry for any not guest oriented behavior and we assure you however, that this was not a standard situation.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager
par un voyageur
Publié le 5 mai 2021 sur Hotels
Juste idéal pour un voyage professionel.
Commentaires de Gestion de l’hôtel
5 mai 2021 par Stephan Löwel, Gestion de l’hôtel
Dear Anonymous,
thank you for your feedback.
We hope to welcome you back in the near future.
Your team from the Leonardo Royal Hotel Munich
