Note fondée sur 1 126 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2023 par Sandcastle SouthBeach Team, Gestion de l’hôtel
Guy,Thank you for your recent stay at Sandcastle Oceanfront South Beach Resort. It was delightful having you stay with us during your recent trip. Thank you for sharing your feedback from your recent stay with us and we'll be happy to welcome you back for another visit.
par un voyageur
Publié le 17 avr. 2023 sur Expedia
Acceuil terrible
couloir assez à désirer concernant propreté
pas mal plus famille que pour amoureux couple
beaucoup d’enfants
Par contre le directeur de cet établissement
Paul Ramirez très courtois et professionnel, heureusement…! Il est venu à notre rescousse à l’accueil parce que employée très brusque…
Commentaires de Gestion de l’hôtel
19 avr. 2023 par Sandcastle Team, Gestion de l’hôtel
Carole,Our team appreciates you taking the time to share your experience about your stay. Your feedback allows us to double check ourselves, and make modifications within our facilities and services. As I share this with our team to make sure something like this does not reoccur, we are thankful for your kind words about our Director of Operations, Paul. We hope to welcome you back with a warm welcome and a better impression, next time you plan to visit Myrtle Beach. Thank you for choosing Sandcastle South Beach.
par un voyageur
Publié le 4 juin 2024
Parking was horrible. Room was dirty, booked for 2 nights but only stayed 1.
Commentaires de Gestion de l’hôtel
8 juin 2024 par Shantrise P. Front Desk Supervisor , Gestion de l’hôtel
Dear Vihn Hoa, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Regards, Sandcastle South Beach Team
par un voyageur
Publié le 2 juin 2024
Bedroom was clean, but the hallways were a little dirty. I don’t think they have night staff there to pick up stuff that people leave behind. Also, you have businesses leaving there menus all over the place and when you open the door to your room, just blow out into the hallway Staff was very nice.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Shantrise P. Front Desk Supervisor , Gestion de l’hôtel
Dear Travis, Thank you for sharing your review. I am sorry to hear that your experience was frustrating, but I appreciate you bringing this issue to my attention. We value your feedback and we will strive to do better in the future. Thank you for letting us know about this. We will investigate the matter and hope to resolve it promptly and accurately. Regards, Sandcastle South Beach Team
par un voyageur de Elmira
Publié le 12 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2024 par Shantrise P. Front Desk Supervisor Sandcastle, Gestion de l’hôtel
Dear Derrick, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us. We will use your review to improve our services. We would also like to discuss your feedback further and investigate the matter. Thank you for posting. Best regards, Sandcastle Oceanfront Resort South Beach Front Desk Team
par un voyageur
Publié le 11 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Shantrise P. Front Desk Supervisor , Gestion de l’hôtel
Dear Nicholas, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Good!
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sandcastle Team, Gestion de l’hôtel
From our staff to you we want to thank you for taking time out of your busy schedule to write a review about us. We are glad to see that we met your expectations. We hope to see you in the near future. Have a nice day!!
par un voyageur
Publié le 11 mars 2024 sur Expedia
Place needs updating ....but I think they are trying. We loved the view and our room was very clean. We will be visiting again !
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sandcastle Team, Gestion de l’hôtel
Mark,Thank you for taking the time out to write a review about our resort. We are working hard to make sure everyone has a great time at Sandcastle Resort at South Beach. Summer is coming up, we can't wait to see you again.
par un voyageur
Publié le 10 mars 2024 sur Expedia
Looked nice an people at desk were so nice I will stay there again
Commentaires de Gestion de l’hôtel
11 mars 2024 par Shantrise P. Front Desk Supervisor , Gestion de l’hôtel
Dear Selma, We are thrilled to receive your positive review! It brings us great joy to know that you had a wonderful experience. We are particularly pleased that you enjoyed the warm and welcoming staff. Our goal is to consistently provide exceptional customer service, so we are delighted to have exceeded your expectations. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle Oceanfront Resort South Beach Frontdesk Team
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sandcastle Team, Gestion de l’hôtel
Taylor,We hear at Sandcastle would like to thank you for taking out time in your busy life to write a review on our Resort. We hope to see you in the near future. We would enjoy having you back.
