Ratings based on 936 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Palo Alto
Posted May 24, 2024
All staff was friendly and attentive to the needs of a slightly handicapped patron. They patiently answered questions about the area. The distance between the office and rented rooms was the only disadvantage.
Comment from Hotel Management
May 27, 2024 by Hotel Management, Hotel Management
Thank you for sharing our feedback with us and I am so very pleased to know that our staff was welcoming and helpful. I do apologize the room was a far walk from the reception desk. Please know that you are welcome to request a closer room should you visit us again in the future. We do hope that you will give us the opportunity to provide you with an exceptional experience next time.
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 7, 2024 by Hotel Management, Hotel Management
Thank you for this excellent rating, Stacy. I am delighted to know you enjoyed your stay and will share your rating with our staff. I hope that you will come back and visit us again soon!
by A traveller
Posted Mar. 3, 2024 on Expedia
Dirty
Comment from Hotel Management
Mar. 4, 2024 by Hotel Management, Hotel Management
Please accept our sincere apologies that our team did not properly prepare your room according to our highest standards of cleanliness. I will share your comments with our team, who I am certain will work hard to improve as our goal is to ensure every guest enjoys an exceptional stay. I do hope that you will give us another chance to better serve you in the future.
by A traveller
Posted Mar. 3, 2024
The room was dark and dingy. Smelled so bad.
Comment from Hotel Management
Mar. 4, 2024 by Hotel Management, Hotel Management
I am saddened to note that your stay with us was disappointing, Lenny. Please know that our housekeeping team will address your concerns about the lighting and the poor odor. I do hope that you consider giving us another opportunity to provide you with a superior stay in the future.
by A traveller
Peaceful night!!!!
Posted Feb. 29, 2024 on HotelsI went with the intentions that this place mh have bed bugs and etc after reading previous reviews. Well needless to say it clearly didn't have bedbugs and my King size bed was comfortable and clean. The shower was great plenty of hot water. Great lighting and the heater worked and made my stat much more comfortable, since the night I had stayed it was cold and raining out. The cleaning lady and both gentlemen who checked me in and out work friendly and professional. PS. room said smoke free and it just was that...many hotels disclaim that but then you smell smoke in the room. A quiet stay. I will be back definitely. Thank you.
Comment from Hotel Management
Mar. 1, 2024 by Hotel Management, Hotel Management
Thank you for this lovely review, Ida. I am so very pleased you enjoyed an exceptional stay with us in a nicely cleaned and comfortable room. Please know that our staff is dedicated to providing an excellent experience for our guests and we hope that you will come back and visit us again soon.
by A traveller
Posted Feb. 28, 2024 on Hotels
Room was very clean and comfortable.However , the wi-fi service was very poor.Kept dropping out of my browser.
Comment from Hotel Management
Mar. 1, 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback with us, George. I am pleased to know your room was nicely cleaned and comfortable, though I do apologize there was an issue with the internet service. Please know that we will work hard to improve and I do hope that you will visit us again during future travels so we can provide an even superior stay.
by A traveller
Posted Feb. 23, 2024 on Expedia
I thought it was great customer service at front desk. They made it welcoming coming in and going out. Rooms were good condition. TV a little too small but otherwise all went well. We got a suprise in morning from snow on car.
Comment from Hotel Management
Feb. 24, 2024 by Hotel Management, Hotel Management
Thank you for providing us with feedback on your recent stay with us. I am delighted to know our staff was welcoming and that your rooms were comfortable, though I do apologize the TV was on the smaller side. Please know we will consider this for future updates and I hope that you will visit us again very soon.
by A traveller
Posted Feb. 23, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Hotel Management, Hotel Management
I am saddened to note that your stay with us was disappointing, Sarah. Please accept our sincere apologies and know that we are working hard to implement improvements. I do hope that you will give us another chance to better serve you during a future visit.
by A traveller
Posted Feb. 16, 2024 on Expedia
I know it’s not a long term stay kind of hotel but the room looked like it doesn’t get cleaned regularly. I was only there for a quick one night. It is what it is I guess.
Comment from Hotel Management
Feb. 16, 2024 by Hotel Management, Hotel Management
Thank you for letting us know about the issue you encountered during your stay, Boris. It is our goal to provide clean, fresh, spacious rooms for our guests and I do apologize that your room did not meet our usual standards. Our housekeeping team will address this and make improvements and we hope that you will give us another chance to better serve you in the future.
by A traveller
Posted Feb. 15, 2024 on Hotels
Comment from Hotel Management
Feb. 16, 2024 by Hotel Management, Hotel Management
I am delighted you enjoyed a wonderful stay with us, Adan. It is our goal to provide an exceptional visit for every guest and we hope that you will visit us again soon.
