Ratings based on 920 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Bloomingburg
Posted Mar. 4, 2024 on Expedia
Convenient location to my final destination. Easy on and the major highway.
Comment from Hotel Management
Mar. 6, 2024 by Customer Care Team, Hotel Management
Dear Jeannette, Thank you for your recent stay and the perfect 5/5 rating. It was our pleasure to host you, and we are happy to hear that our hotel's location was convenient for you in relation to your intended destination. We see our proximity to the interstate as a plus - it makes it easier for guests to get to and from the property. We also hope your stay at Hilton Garden Inn Nanuet was comfortable and you had easy access to everything you needed. We eagerly await your next visit and hope you experience the same level of satisfaction during your next stay, too. Safe travels!Best,Sean, GM
by A traveller from Westbrook
Posted Mar. 3, 2024 on Expedia
Nice place with a Hot Tub, pool and good guest service.
Comment from Hotel Management
Mar. 7, 2024 by Customer Care Team, Hotel Management
Dear Shawn, It is always a pleasure to receive positive feedback from our guests in relation to their stays at Hilton Garden Inn Nanuet, and we are delighted to know that you had a positive overall impression of our hotel. We are glad you enjoyed the pool and hot tub, and it's very rewarding to hear that our service was to your satisfaction. At our hotel, we're committed to delivering memorable experiences for our guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations again. Thank you for choosing us and for awarding us a perfect 5/5 rating. We sincerely appreciate both. Safe travels!Best,Sean, GM
by A traveller
Posted Mar. 3, 2024 on Hotels
Hour wait to get into room not accommodation very disappointed
Comment from Hotel Management
Mar. 5, 2024 by Customer Care Team, Hotel Management
Hi Karen, We regret to read about the delay you faced in getting to your room. We generally receive numerous compliments for our guests' quick check-in experiences, so we are disappointed to read your comment in relation to your experience. We will endeavor to find out what specifically arose, as that will enable us to make improvements for the future. Rest assured, we are committed to your satisfaction, and whatever we can do, we are always happy to, as our goal is to make your stay as comfortable as possible. Thank you for considering our accommodation for your stay in Nanuet and taking the time to post your review. We apologize for any inconvenience caused and hope to have another chance to host you more successfully in the future. Safe travels!Best,Sean, GM
by A traveller
Posted Feb. 27, 2024 on Expedia
Shower and bathroom recently updated.
Comment from Hotel Management
Mar. 1, 2024 by Customer Care Team, Hotel Management
Dear Nathan, Thank you for choosing Hilton Garden Inn Nanuet for your stay and for awarding us a perfect 5/5 rating. We are pleased to receive feedback from you in relation to your stay with us and are happy to hear that you noticed our recent upgrades and appreciated the renovated shower and bathroom. We aim to provide a superior experience for our guests with our continuous improvements, and we are delighted that this was the case for you. Your satisfaction is what drives us, and we'll continue working hard to deliver exceptional products/services for your comfort and enjoyment. Thank you for staying with us on this journey. We look forward to welcoming you back soon!Best,Sean, GM
by A traveller
Posted Feb. 25, 2024 on Expedia
I didn’t like the breakfast ! It wasn’t free and they all taste old
Comment from Hotel Management
Feb. 28, 2024 by Customer Care Team, Hotel Management
Dear Angelica, Thank you for reviewing your stay at Hilton Garden Inn Nanuet and leaving us a positive rating. We value your business and feedback and hope you had a pleasant and comfortable stay at our hotel. We regret any disappointment with the expectation of a complimentary breakfast service, and we are sorry that our breakfast offering did not particularly appeal to you. We are pleased to offer convenient takeaway meal services at our on-site restaurant and do not advertise complimentary breakfast on our brand website. We will, however, discuss your review with the appropriate team and work on improving the food quality at our on-site restaurant. Rest assured, we are committed to your complete satisfaction and do want all aspects of your stay to be exceptional. We look forward to having the opportunity to welcome you back in the future and hope to exceed your expectations on your next visit. Safe travels!Best,Sean, GM
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Disappointed in reservation & checklin request
Posted Feb. 24, 2024 on HotelsReserved a room requested, Not Near Elevator or noisy area, renewed reservation request for Not Near Elevator at checkin. Desk gave keyto room 220 10 feet from elevator. Also room hallentry light did notwork.
Best part of staywas waitperson in dining room…made great martinis and chef made a tasty dinner.
Hilton…you can do better!
Comment from Hotel Management
Feb. 27, 2024 by Customer Care Team, Hotel Management
Dear Carol, Thank you for staying with us on this journey and for sharing your thoughts about the experience. We are grateful for the opportunity to serve you and appreciate that you have taken the time to acknowledge our dining room attendant and chef for the martinis and the culinary offerings, respectively. We'll be sure to pass on your compliments to the concerned team members, who will be very appreciative of your recognition of their efforts. It's unfortunate to hear, though, that you did not experience the same level of satisfaction with all aspects of your stay. We realize the room location caused you some disappointment, and we sincerely apologize for any inconvenience caused. We try our best to accommodate any special requests from our guests; however, we are a busy property and maintain a high occupancy level. Unfortunately, any special requests, including room location requests, cannot be guaranteed and will be honored based on availability at check-in. That said, your comfort and satisfaction are of the utmost importance to us, and we have noted your concern and will take your feedback into account as we strive to improve our services for our valued guests. In the meantime, we have alerted our maintenance team to your comments so they can take immediate action to fix the room hall entry light. Once again, we are truly sorry we failed to exceed your expectations on this visit and hope to win back your trust in the future with a more comfortable and enjoyable stay that you expect and deserve from us. Safe travels!Best,Sean, GM
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Customer Care Team, Hotel Management
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Feb. 21, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller from Chicago
Posted Feb. 18, 2024 on Expedia
Nice room. Friendly staff. Good location.
Comment from Hotel Management
Feb. 22, 2024 by Customer Care Team, Hotel Management
Thank you for the 5-star review, Margaret. We are so pleased you had a positive experience during your recent stay at Hilton Garden Inn Nanuet. We are happy to hear that you liked the room and the location and appreciated our friendly staff, and we hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we eagerly anticipate your return for another memorable experience. Safe travels!Best,Sean, GM
