Ratings based on 87 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Good
Posted Nov. 13, 2023 on HotelsHotel is located in a good part of the town with great access to metro and harbor with 24 hour front desk. staff were friendly and cooperative. Room was clean and there was a maid service every day. breakfast was served in a room that they had built on the roof and had a view. breakfast consisted of coffee, tea, toast, cheese, sandwich meat, fresh orange juice, pastry, serial, etc. the only problem we had during our stay was the internet. it was slow and shotty. during day several times it would disconnect, and when it was connected it was very slow. the only time we could use it was in middle of night when other guests were sleep.
Comment from Hotel Management
Nov. 13, 2023 by Michele, Hotel Management
Dear good morning from Airone Hotel Staff in Naples.First of all, thank you for choosing us as your accommodation facility and we are pleased that you enjoyed your stay.We accept all customer reviews and criticisms to improve their stay and we are sorry that you did not contact the staff present in the facility 24 hours a day who would have promptly accepted your request by simply restarting the router. Sometimes it can happen when there is an overload of people connected to the network.We apologize for the inconvenience and remain at your complete disposal for any clarification.Kind regards Airone Hotel Staff
by A traveller from Salem
Posted Oct. 29, 2023 on Expedia
Michelle at front reception was kind, professional and informative. He provided excellent guidance on sights near and far. Despite the fact that we arrived well before check-in time he made us feel welcome. He even offered us a choice of room/floor, pointing out that one was quieter than the other. All staff were outstanding. Room was clean and comfortable. Breakfast was generous.
Comment from Hotel Management
Nov. 8, 2023 by Michele, Hotel Management
Good morning Mrs PatriciaFor us, the opinion of our customers is very important. We are happy to read that your experience at the Airone Hotel was positive. We remain always available for future reservations, cordially Michel Receptionist Airone Hotel Staff
by A traveller
Posted Oct. 15, 2023 on Expedia
We stayed for one night. Our room was clean and we had a quiet stay. The toilets are finicky. They don’t flush- you have to try to flush it several times for it to work.
Comment from Hotel Management
Oct. 15, 2023 by Michele, Hotel Management
good evening from Airone Hotel StaffWe thank you for choosing us as your accommodation facility and for sharing your experience with future customers. However, we would like to remind you that the Airone Hotel has a reception open 24 hours a day and manned by staff, all of this could have been reported to the same person who would have promptly addressed your problem and called a maintenance technician for the inspection.Kind regards Airone Hotel Staff
by A traveller
Posted Aug. 29, 2023 on Hotels
Comment from Hotel Management
Sep. 1, 2023 by Michele, Hotel Management
Good morning from Airone Hotel Staff Thank you for choosing us as your accommodation facility and we are pleased to have made your stay unforgettable. See you next time, good day from all the Airone Hotel staff
by A traveller from TOPEKA
Posted Jul. 29, 2023
Staff was friendly and super helpful. Breakfast was fantastic!
We did have a screaming person outside our window at night, but think she was a mentally ill person on the street. Don’t think the hotel could have fixed that problem.
Comment from Hotel Management
Sep. 1, 2023 by Michele, Hotel Management
Good morning from Airone Hotel Staff in Naplesthank you for your review and we apologize for what happened but unfortunately, as you rightly stated, we cannot avoid these situations not in our power. We hope to see you again in the future, always available.Sincerely Airone Hotel Staff
by A traveller from Reno
Posted May 20, 2023 on Expedia
The front desk staff, Michele, Fabio and the lady working afternoon/evenings went above and beyond to take great care of us with parking, dining recommendations, room accommodations etc. They were always very helpful, friendly and professional. The location was easy to walk everywhere especially to the Port to catch the ferries! We would stay here again!
Comment from Hotel Management
Jun. 1, 2023 by Michele, Hotel Management
Thanks for your precious review. It's important for us the opinion of our customersBest regards Airone Hotel Staff
by A traveller
Posted Aug. 14, 2022 on Expedia
by A traveller
Posted Jul. 16, 2022 on Hotels
Comment from Hotel Management
Jul. 23, 2022 by Giuliano - Receptionist, Hotel Management
Thanks a lot for your review Sir,
we hope you enjoyed your stay and to see you again the next time you will be in Naples.
Best regards
by A traveller
Posted Jun. 28, 2022 on Expedia
by A traveller
Posted May 18, 2022 on Expedia
We were able to walk to everything - great location. It is on a busy street so there is noise in the wee hours. Great location and great staff made up for it.
Comment from Hotel Management
Jun. 12, 2022 by Michele, Hotel Management
Good afternoon from the Airone Hotel staff
Thanks for your valuable review. It is very important that guests share their experiences with us.
We remain at your disposal for future stays. Sincerely Airone Hotel Staff
Good day
