Ratings based on 319 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 3, 2024 on Expedia
C
by A traveller
Never ever again
Posted Nov. 20, 2023 on HotelsWhere to start? The rooms are shown with lovely high ceilings and curtained windows. Our was on the third floor and the curtains covered brick walls. No opening windows. No windows. We we off season, luckily, as the air con didn't work. The room was like an oven. The fridge was noisy all night with only three cans of soft drink provided. The toilet seat was broken, which will amusing describing to the front desk, had nothing done about it in the four days we were there. Breakfast at €11 is a rip off, and frankly dangerous. One platter of sliced hard-boiled egga had small fruit flies all over it. The bed was ridiculously hard. Only two pillows provided, and both were paper thin. The iron they provided fused and blew the trip out taking out all the power sockets in the room. There is no bar, even though they advertise one.
The worst hotel experience I can remember in a very long time.
Staff were ok - I guess it's the owner!
by A traveller
Posted Nov. 17, 2023 on Expedia
by A traveller
Posted Nov. 7, 2023 on Expedia
First, let me say that the people working at the hotel were fabulous. With the exception of the young lady working in the breakfast room one morning, every employee I met was friendly and more than willing to help. If the elevator and gate in the galleria had been working, this would have been a five-star hotel. But unfortunately when I was there the elevator was out of service and you had to use the elevator in an adjacent building. To do that, you had to walk through an alleyway littered with the bodies of homeless men and their dogs who had relieved themselves on the walkway and the walls. It just felt unsafe to me, a woman traveling alone. Also, Galleria Umberto has alas seen its better days from quite a distance. It is not being maintained well, which is unfortunate since it used to be quite upscale and wonderful. Cleanliness alone would help a great deal. But, again, as for the people working at the hotel, I simply cannot say enough good things. The breakfast, too, by the way, was exceptional - way more than I could ever eat and way above what I've found in other hotels during my travels.
by A traveller from Greenwich
Posted Oct. 18, 2023 on Expedia
by A traveller
Posted Oct. 11, 2023 on Expedia
The location was good, close to shops, restaurants and the metro so easy to access museums, historic sites etc.
The hotel is located within the Galleria, on the third and fourth floors of the building. Not easy to find, but perfectly comfortable and providing good service once you get there.
by A traveller
Posted Oct. 3, 2023 on Expedia
by A traveller
Posted Sep. 24, 2023 on Expedia
Extremely clean , great location and amazing customer service !!
by A traveller from Mission
Posted Sep. 6, 2023 on Expedia
We enjoyed our stay! There were lots of walkable shops and restaurants around the hotel! It was cool to be able to say we stayed in the galleria Umberto! It was like staying in an art gallery! There is a Castle right down the street. I would highly reccomend this hotel!
by A traveller
Posted Jul. 15, 2023 on Expedia
Nice rooms but you are paying for an hotel without a reception and basic level of service. Access to the rooms is a little contrived with a small and slow elevator. Location is great, but it may feel weird to live inside a decadent gallery.
