Note fondée sur 556 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Not happy with the service provided
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Jessica, Gestion de l’hôtel
Hi Johanna, thank you for staying with us - we're so sorry to hear you did not enjoy the service provided at our hotel. We would love to hear more about how we could have made your experience amazing - its feedback like yours that helps us continually improve and be the best we can be for our guests. We appreciate your stay with us and hope to have you again to show you your stay was an exception to the standard we hold ourselves to.
par un voyageur
Publié le 17 janv. 2024 sur Expedia
really liked the hotel and restaurant. the area around hotel was covered with deep snow(not hotels problem)
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Hannah, Gestion de l’hôtel
Thank you for your feedback, Thomas! We're sorry to see the weather impacted your experience, but are thrilled to see you enjoyed the hotel. We hope to have you back when it warms up!
par un voyageur
The architecture and beauty is absolutely stunning
Publié le 28 déc. 2023 sur HotelsWhat a beautiful hotel! We absolutely loved it! The staff were friendly, available and it is easily within walking distance to all the shops & restaurants. The uniqueness and beauty of the hotel is worth spending a bit more than your normal stay. However, the nightly rate was extremely comparable and even less than many other surrounding locations! We would absolutely return! It is an experience I wouldn’t pass up!
Commentaires de Gestion de l’hôtel
29 déc. 2023 par Jessica, Gestion de l’hôtel
Thank you so much for visiting us at The Union Station and thank you for you kind words, Jack! I'm so glad you found our historic property so beautiful and unique for your stay in Music City. We look forward to welcoming you back to Nashville in the future and feel so grateful to have been able to host you and provide you a hospitable stay! Sincerely, Jessica Kaup
par un voyageur
Publié le 17 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Jessica Kaup, Gestion de l’hôtel
Thank you for taking the time to share your experience, Margaret - we're so glad you had an amazing stay and we hope to have you again soon!
par un voyageur
Publié le 15 déc. 2023 sur Hotels
Beautiful hotel. Great location for my needs
Commentaires de Gestion de l’hôtel
20 déc. 2023 par Luca Inghilleri - Front Office Manager, Gestion de l’hôtel
Dear Melissa,Thank you so much for visiting us at The Union Station! I'm so glad you found our historic address's central location to be convenient for your stay in Music City. We look forward to welcoming you back to Nashville in the future!Sincerely,Luca Inghilleri
par un voyageur
Publié le 8 déc. 2023 sur Expedia
The building is absolutely beautiful!
Commentaires de Gestion de l’hôtel
12 déc. 2023 par Luca Inghilleri - Front Office Manager, Gestion de l’hôtel
Dear Ricardo,Thank you for your kind words about your visit! We love the history and grandeur of our property - and love sharing it with all of our guests!We hope to welcome you back to our iconic address in the near future!Sincerely,Luca InghilleriFront Office Manager
par un voyageur
Publié le 25 nov. 2023 sur Expedia
Had to be escorted to room because key system was down. Coffee pot didn’t work. Did not have wash clothes in room. Asked for them and never got them. Was not pleased with experience there.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Luca Inghilleri - Front Office Manager, Gestion de l’hôtel
Dear Craig,Thanks for providing feedback regarding your recent experience. I'm disappointed to hear that your experience was not up to our normal standards. We unfortunately experienced a severe technical issue with our key system during your visit - and appreciate your understanding as we worked our way through that unexpected outage.In regards to your comments regarding housekeeping - I have shared your feedback with our housekeeping leadership team to ensure that those issues are not repeated - I apologize for the inconvenience that this caused for you. Please reach out to me directly should you find you're returning to Nashville in the future - and I would be happy to ensure your next visit is a flawless one.Sincerely,Luca InghilleriFront Office Manager
par un voyageur
Publié le 25 nov. 2023 sur Expedia
This hotel is beautiful. Tons of history.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Luca Inghilleri - Front Office Manager, Gestion de l’hôtel
Dear Rhonda - thanks so much for the great feedback! We love to tell the story of our beautiful property - and I'm so glad to hear that you enjoyed your time with us!We hope to host you again in the near future!Sincerely,Luca InghilleriFront Office Manager
par un voyageur
Publié le 25 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
20 déc. 2023 par Luca Inghilleri - Front Office Manager, Gestion de l’hôtel
Hello Alicia,Thank you for staying with us at The Union Station! I'm so glad that you enjoyed your visit - we look forward to hosting you again in the future!Sincerely,Luca InghilleriFront Office Manager
par un voyageur
Publié le 23 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 nov. 2023 par Luca Inghilleri - Front Office Manager, Gestion de l’hôtel
Dear David,Thanks so much for the positive feedback! I'm glad that you enjoyed your time with us here at Union Station - I hope that we have an opportunity to welcome you back to our historic address in the future!Sincerely,Luca InghilleriFront Office Manager
