Ratings based on 240 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 1, 2024 on Expedia
The clean up of the beach after the storm that left weeds and debris was swift.
The staff did everything to make our stay a pleasure.
It would be nice however if the hot water in the showers were more plentiful and not only at some times during the day.
Comment from Hotel Management
Mar. 5, 2024 by Wayne, Hotel Management
Thank you for making it Merrils we appreciate your business and for taking the time to post your awesome review.We look forward to your next visit
by A traveller
Posted Feb. 22, 2024 on Expedia
We had a great, four night stay at Merrils 2. The service was great and the local food was very tasty. There is something for everyone. We enjoyed the soups, fried plantain, corn beef, callilou and hard dough bread. The meals reminded me of my parents’ cooking:) I really liked the breakfasts. A big shout out to Charlie, Sidane, Peter-Gay, Marlon and the rest of the team for their wonderful service. The grounds are beautiful. The second floor rooms are big with a nice balcony. Everyone is friendly. There was a lot of seaweed on the beach during our stay (which is not normal for Negril), but they did their best to clean the beach area. Some suggestions include keeping the bar open later than 10pm, wine should be included in the all-inclusive bar; snacks between meals and alternate lunch options such as beef patties, burgers and fries; better water pressure in the shower and there shouldn’t be an additional cost for the safe. Thank you for a great time.
Comment from Hotel Management
Mar. 23, 2024 by Wayne, Hotel Management
Thank you for making it Merrils we enjoyed your company and look forward to your next visit.
by A traveller from Circle Pines
Posted Feb. 13, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Wayne, Hotel Management
Thanks for making it Merrils we appreciate your business.
by A traveller
Posted Feb. 9, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Wayne, Hotel Management
Thank you for making it Merrils.
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Wayne, Hotel Management
Thank you for coming, we love that you had a great time.
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Wayne, Hotel Management
Good day please feel free to let us know your issues if any we would be happy to help
by A traveller
Posted Jan. 6, 2024
Beautiful property, best location and warnest friendliest staff
Comment from Hotel Management
Mar. 5, 2024 by Wayne, Hotel Management
Thank you for coming again, as always you were wonderful company.
by A traveller
Posted Jan. 6, 2024 on Expedia
I go every year. I stay because of this places uniqueness.
Comment from Hotel Management
Mar. 5, 2024 by Wayne, Hotel Management
thanks again we look forward to your visit each year.
by A traveller
So sad...
Posted Jan. 5, 2024 on HotelsI stayed at Merrils 12/29/23-1/2/24. This was my 3rd time staying at the hotel. The hotel is dated and in need of upgrades but is in a great location on Seven Mile. Just steps from the beach. It's close to other restaurants and bars. Prime location which is why I wanted to stay here and bring in the new year. I also convinced my sister and good friend to stay here. The service is excellent in the restaurant and bar but the front desk is ice cold.
My biggest complaint is that for the 3 days i had no hot water pressure. None. The luke warm water literally trickled out. We were moved from room 906 to 907 after complaining 3 times. Room 907 was almost as bad; luke warm water with no pressure. I took videos and showed the front desk what i was experiencing. After informing the front desk they told us it was a "outside" problem. It took 1 1/2 hrs for the water to come back on. By the end of the third day we finally had luke warm water pressure. I am sad to write this review and unfortunately will no longer patronize this hotel.
Comment from Hotel Management
Mar. 5, 2024 by Wayne, Hotel Management
Thank you for coming. based on the checks relating to the review the outside issue was as a result of the service provider that last as long as a week with the resort finding a solution to a national problem in under a day which was collaborated by the logs at the hotel, we apologize for the over stated issues experienced.
by A traveller
Posted Dec. 29, 2023 on Expedia
