Note fondée sur 827 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 janv. 2023 sur Expedia
Service incroyable et très belle baie
par un voyageur de Palm springs
Publié le 31 mai 2024
Went for a vacation to relax by the beach and not worry about meals etc. was a great experience
Commentaires de Gestion de l’hôtel
12 juin 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear SUZETTE D,Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a comfortable and memorable experience.It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu NegrilOnline Reputation Manager
par un voyageur
Publié le 20 mai 2024
Too much walking from building 4 to lobby or the restaurants. Need some kind of transportation for guest. Such a long walk, then had to climb stairs. OMG.
par un voyageur
Publié le 17 mars 2024
Was on 3rd floor and there are no elevators on the property
Commentaires de Gestion de l’hôtel
20 mars 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Virginia M,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager
par un voyageur
Publié le 15 mars 2024 sur Expedia
This property was a great location with a good beach. Rooms were fine. The dining was consistently terrible for all 5 days we were there. Buffets consistently looked like a food safety risk, so we skipped much of it. The main restaurants menus were extremely poorly executed. Starter courses usually cold, and entrees typically bad cuts of meat and warm at best. One desert was a little Debby brownie from a gas station store with a scoop of ice cream. Bar tenders never made a drink the same way twice. We had a much better experience dining off the property. Honestly I would have preferred if this wasn’t all inclusive because I would gladly stay there if dining off campus was easy. Despite all of this we made the most of it and had a good time. They definitely need to tighten up the dining and bar services.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear John,Thank you for your comment.We are sorry that you left our facilities with those feelings.Let us tell you that we are surprised by his words about our service, and we regret not having lived up to his expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.Let us inform you that we have recorded his observations and will share them with the appropriate departments to continue perfecting our services day by day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager
par un voyageur
Publié le 11 mars 2024 sur Expedia
This property was very dated and some of the staff was not friendly.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Leslie,Thank you for your comment.We are sorry that you left our facilities with these feelings and we are surprised that our staff did not treat you in a professional and friendly manner.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager
par un voyageur
Publié le 9 mars 2024 sur Expedia
par un voyageur
Publié le 9 mars 2024 sur Expedia
par un voyageur
Publié le 8 mars 2024 sur Expedia
Beautiful property close to everything , great facilities
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Riu Negril Online Reputation Manager, Gestion de l’hôtel
Dear Nawang,Thank you very much for staying with us.It is wonderful to learn you had a nice time with us. Our aim is to please and your praise lets us know we are doing our job.We would love to have you back.Loving wishes!Hotel Riu NegrilOnline Reputation Manager
par un voyageur
Publié le 7 mars 2024 sur Expedia
