Note fondée sur 821 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 déc. 2023 sur Expedia
Merveilleux établissement . Seule chose est que places désignées pour fumer n'est aucunement respectées et beaucoup parlaient très fort la nuit en passant devant les portes de chambres . Les hommes ne peuvent pas porter de camisole au souper mais les femmes sont casi-nues .
par un voyageur de Westfield
Publié le 26 mai 2024
par un voyageur de Westfield
Publié le 26 mai 2024
The property is clean and nice. The beach is beautiful and relaxing. The foods were good. The Staffs were amazing! My bestfriend and I feel at home. Shoutout to the awesome bartenders, chefs, waitress and entertainers, security and lifeguards. You guys the hardworkers. Thank you for the service!
par un voyageur
Publié le 14 mai 2024
*As I was writing this review a housekeeper opened our door without knocking to ask when we're leaving (It is 9:00am and we have a DND sign on our door. Checkout is at 12:00. Completely unacceptable).
It's not what it used to be. The biggest issue is that housekeepers DO NOT respect "Do not disturb" signs. They'll just walk right in without even knocking; that is a major violation of privacy. Luckily they didn't walk in on anything that "wasn't PG" during our stay. The food honestly missed the mark; it used to be better. My mother's room smelled horrible and they found roaches. Don't plan on snorkeling at the Palace itself, because the beach is completely manicured.
Despite the bad, it wasn't ALL bad. Most of the workers here are very friendly. Every morning we were greeted by a server in the Negril restaurant as we walked along the side towards the entrance. There are several excursion options on the beach; we took a glass bottom boat out and went snorkeling, and they also have sunset cruises and 7-mile beach catamarans. Non-motorized water activities are free, and my wife and I took both the kayak and pedal boats out. "Lounge 24" offers a few food options 24/7, but late at night the cleanliness can be a bit dicey. Room service was hit or miss; my wife and I got our order within 45 minutes, but my mother and sister ordered food and never received it).
I can't say I'd recommend the Riu Palace. There are plenty of other resorts in Jamaica more deserving of your business.
Commentaires de Gestion de l’hôtel
17 mai 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Joseph,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. We assure you that these are not the standards that are reflective of the hotel.Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur
Publié le 18 mars 2024
Very nice
Commentaires de Gestion de l’hôtel
22 mars 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Cynthia,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur
Publié le 18 mars 2024 sur Expedia
This is far the best RIU I’ve been to. This property, beach, staff are amazing. My only complaint is their ridiculous dinning reservation system. Reservations ( not the buffet) are difficult to obtain. Plenty of open seats at the unavailable restaurants, so they should staff up accordingly and make them available, perhaps even a late seating. Fix this problem, this resort would be a 10.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear John,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Please be assured that we will follow up on your comments and address them with the appropriate departments.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur
Publié le 16 mars 2024 sur Expedia
Everything at this resort was perfect. Excellent staff. Well cared for grounds. Great food choices and beverages. Perfect way for our family to vacation.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Judith Carol,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience. We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment. We look forward to your visit.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur
Publié le 16 mars 2024 sur Expedia
The property was beautiful great beach area with plenty of activities the staff was very friendly and caring many dining options to appeal to all tastes and nightly entertainment was enjoyable everything right on resort so never had to leave for a memorable experience
Commentaires de Gestion de l’hôtel
21 mars 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Thomas,We are very pleased to have had the opportunity to read your review and to know that you have positively highlighted several aspects of the hotel that have enriched your experience. We look forward to your next visit, in the hope of once again providing you with a truly memorable experience at our facilities. We look forward to welcoming you.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur
Publié le 14 mars 2024 sur Expedia
The property was so clean! We loved all the staff and entertainment. Spotlight was so attentive and funny. Samual the host at the restaurants was so helpful and friendly. The beach was amazing very swimmable with a lot of water toys. If I had to give 1 negative or suggestion, I wish there was more activities for the kids. But we still had such a great time and would definitely go back!
Commentaires de Gestion de l’hôtel
19 mars 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Bree E,Thank you very much for choosing us and for sharing your review about your last stay.We appreciate your comments regarding your stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur
Publié le 11 mars 2024 sur Expedia
The beach is awesome. Can’t find better. Calm, beautiful and plenty of chairs for all guests. Food was mediocre and room service could use more food options. Shower was rarely warm so had to take a cold shower. Property needs to be updated. We heard some rooms are renovated, ours was not. Bed was HORRIBLE! my back hurt every day. Maybe offer pillow toppers? I’d come again for the beach if the price is right. Overall - decent place to stay for the $.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Hotel Riu Palace Tropical Bay Online Reputation Ma, Gestion de l’hôtel
Dear Lynette Marie,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager
