Ratings based on 614 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 10, 2024
No parking and some areas need updating.
Comment from Hotel Management
May 13, 2024 by General Manager , Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ORLEANS - ST CHARLES.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
by A traveller
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
Apr. 24, 2024 by General Manager , Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ORLEANS - ST CHARLES.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A traveller
Posted Feb. 14, 2024 on Hotels
Overall was okay, location was excellent. However, some of the staff were very rude to us. They did not tell us we needed a bracelet due to it being Mardi Gras and did not offer us one when we checked in. When I pointed it out, they were rude about it. However, there was one young lady that was very nice to us. I would suggest customer service training for staff to be hospitable to ALL guests. I’m not sure why they were rude to us because they were very nice and helpful to the people they checked in right before us. Besides that, the stay was nice. We stayed to be closer to the Zulu ball and are locals.
Comment from Hotel Management
Feb. 15, 2024 by General Manager , Hotel Management
Thank you for leaving a review, we value all feedback from our guests. I would like to have a conversation with you about the experience. This was a time of celebration for Mardi Gras and our entire goal was for all guests to enjoy their selves. Therefore, we had guest check-in at the front desk and had a different station for receiving wristbands to allow check-in to be seamless. Please reach out directly when you can.
by A traveller
Simply amazing
Posted Feb. 12, 2024 on HotelsEveryone at this property was amazing. They all went above and beyond to make sure every little detail was attended to.
Comment from Hotel Management
Feb. 15, 2024 by General Manager , Hotel Management
Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by General Manager , Hotel Management
Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
by A traveller
Posted Feb. 11, 2024 on Expedia
I love the convenience of the hotel to the parade route & local restaurants. The hotel staff was amazing & very informative.
Comment from Hotel Management
Feb. 15, 2024 by General Manager , Hotel Management
Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by General Manager , Hotel Management
Thank you for sharing a review of your recent experience. We hope you’ll visit us again soon.
by A traveller
Posted Feb. 9, 2024 on Hotels
The parking is ridiculous especially when there’s an event I paid a $168 for less than 48hours. A lot of cars was broken into so park at your own risk. The homeless sneaks into the hotel and eat the breakfast. Just crazy!
Comment from Hotel Management
Feb. 15, 2024 by General Manager , Hotel Management
Thank you for sharing a review of your recent experience. I do apologize for the price of parking, unfortunately, we do not have parking directly for the hotel and no control over 3rd party parking prices. We are working on maybe in the future having parking for the hotel.
by A traveller
Posted Feb. 6, 2024 on Expedia
The staff was extremely friendly, helpful, and outgoing. I can't say enough about how great they were. The property itself needs some refurbishing and maintenance. The public areas were clean and well-maintained. The room I was in had been smoked in by a previous guest and the battery had been removed from the smoke detector. The strike plate for the door look was missing a bolt, the carpet was frayed and torn, the paint was peeling.
Comment from Hotel Management
Feb. 15, 2024 by General Manager , Hotel Management
Thank you for sharing a review of your recent experience. Feedback like yours helps us to take the next steps. We hope you’ll visit us again soon.
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by General Manager , Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ORLEANS - ST CHARLES.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
