Ratings based on 931 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 16, 2024
Great staff and location
Comment from Hotel Management
Apr. 17, 2024 by Kimberly, Hotel Management
Thank you!
by A traveller
Posted Mar. 4, 2024 on Expedia
Loved our stay in the Casablanca-right in the heart of the Times Square district, walkable to both Penn Station and our Broadway theater, but it's feels like an oasis. Rooms were lovely and very clean. LOVED Rick's Cafe, open 24 hours with a fireplace, lots of seating, and gratis snacks like chips, fruit, health bars, sodas, coffee & tea. Included Continental breakfast in the same space was fine. The staff were so friendly and helpful. Will stay there again!
Comment from Hotel Management
Mar. 5, 2024 by Kimberly, Hotel Management
Thank you so much!
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Kimberly, Hotel Management
Thank you!
by A traveller
Posted Feb. 29, 2024 on Expedia
The staff of this hotel are some of the nicest people and most helpful. They made this trip so special for my son and me.
Comment from Hotel Management
Mar. 1, 2024 by Kimberly, Hotel Management
Thank you so much!
by A traveller
Posted Feb. 29, 2024 on Expedia
The 2nd floor lounge and continental breakfast rooms are lovely and a true gem. While the guest room was fairly small and a bit dark (I was on the back of the building — no view but very quiet), the availability of the lounge more than made up for that. And the staff is outstanding. Best I’ve encountered at any New York hotel.
Comment from Hotel Management
Mar. 1, 2024 by Kimberly, Hotel Management
Thank you so much!
by A traveller
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Feb. 28, 2024 by Kimberly, Hotel Management
Thank you!
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Kimberly, Hotel Management
Thank you!
by A traveller
Posted Feb. 22, 2024 on Expedia
Excellent service, courteous, attentive and helpful. Gave us good advice for securing theater tickets. Prime location for Broadway theaters and midtown sites. A keeper for places to stay in NYC.
Comment from Hotel Management
Feb. 26, 2024 by Kimberly, Hotel Management
Thank you!!
by A traveller
Posted Feb. 20, 2024 on Expedia
I liked the location, staff and ambiance
Comment from Hotel Management
Feb. 22, 2024 by Kimberly, Hotel Management
Thank you!
by A traveller
Posted Feb. 19, 2024 on Hotels
The location is absolutely amazing and the staff was very helpful. It has a nice common area for complimentary non-alcoholic beverages and snacks. We were are to get the tub that we requested in our room. The only thing that was unexpected was this is a much older hotel and runs on radiator heating. The staff provided space heaters to help make the comfort of the room more manageable.
Comment from Hotel Management
Feb. 20, 2024 by Kimberly, Hotel Management
Thank you so much! We appreciate your feedback.
