Ratings based on 855 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024
Great price, good for one night and clean. Staff were not welcoming. They answered my questions with reluctance and it was clear that they hated their job. I asked for a paid receipt to verify that we checked out at 9:00 to avoid late fee. Their response was to check the email however I didn’t receive an email upon checking out and I’m still waiting for it
Comment from Hotel Management
Mar. 16, 2024 by -Chelsea Inn, Hotel Management
Thank you for staying with us.
by A traveller
Posted Mar. 2, 2024 on Expedia
Staff was very helpful to make our check in experience pleasant.
Comment from Hotel Management
Mar. 2, 2024 by Chelsea Inn, Hotel Management
Thank you for your stay!
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Chelsea Inn, Hotel Management
Thank you for staying with us.
by A traveller
Posted Feb. 28, 2024 on Expedia
This was a great location for my visit to NYC. Easy to get in and out of the hotel even though it was staffless/contactless check in. The bathroom had several dead lightbulbs and it was a bit noisy (I could hear the person next to me cough) but I slept well and felt safe. I will definitely return!
Comment from Hotel Management
Mar. 1, 2024 by Chelsea Inn, Hotel Management
Thank you for staying with us.
by A traveller
Posted Feb. 28, 2024 on Expedia
Pros:
-A good deal.
-Clean
-Polite staff that’s willing to accommodate
-great area with a lot of stuff to do
-close to transit
Cons:
-You are required to keep the temp 74 degrees (it gets hot and stuffy in the room)
-The walls are very thin and you can hear drunkards in the lobby making noise on the weekends. I had to watch the volume of my voice in the room because I was worried people could hear me.
These two things made it very difficult to sleep during my stay.
Comment from Hotel Management
Feb. 28, 2024 by -Chelsea Inn, Hotel Management
Hello William,Thank you for taking the time to give us a review. It help us improve. Have a great week
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by -Chelsea Inn, Hotel Management
Thank you for taking the time to give us a grading. It help us improve. We apologize for the inconvenience.
by A traveller
Posted Feb. 26, 2024 on Hotels
Look, I'm not in NYC to sit in a hotel room. I want a clean, safe place to sleep and this was that 100%. Rooms are small, as most things are around here, but complete and clean. Bed wasn't the most comfortable, but we were so exhausted it didn't matter.
Comment from Hotel Management
Feb. 26, 2024 by -Chelsea Inn, Hotel Management
Hello Cindy,Thank you for taking the time to give us a review. We are happy to hear that you enjoyed your stay with us. Hope to see you again soon. Have a positive week.
by A traveller
Posted Feb. 26, 2024 on Expedia
Street noise. Insufficient heat
by A traveller
Posted Feb. 26, 2024 on Expedia
We had a very pleasant time during our stay and we loved the location - the hotel has a fantastic location for the price, and it was ideal for exploring Chelsea or accessing to subway to go up or down town and see other parts of the city. The room was also clean and staff were very friendly and helpful.
If you’re not planning on spending much time in your hotel room, this is an ideal booking!
We knew going in that the room would be small and mostly taken up by the bed but the issue ultimately was with the comfort in general, not the size - unfortunately the bed was awful. The mattress felt like sleeping on cardboard and seemed to dip in the middle. The bedding was thin and not warm. This maybe could have been bearable for one night, but night 2 and 3 were difficult.
It was also very inconvenient that there’s no option to leave your bags with the front desk if you arrive early or need to kill time between checkout and travel plans.
Comment from Hotel Management
Feb. 26, 2024 by Chelsea Inn, Hotel Management
Thank you for your feedback
by A traveller
Posted Feb. 26, 2024 on Expedia
Great location, basic clean home base with private bathroom option.
Comment from Hotel Management
Feb. 26, 2024 by Chelsea Inn, Hotel Management
Thank you for your feedback
