Note fondée sur 1 029 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Expedia
Très bien placé
Commentaires de Gestion de l’hôtel
5 mars 2024 par Heritage Hotel New York City Management, Gestion de l’hôtel
Dear Anne,Thank you for your feedback! We're glad to hear that you found our hotel to be well-placed. We appreciate your business and hope to welcome you back again soon!Regards,Heritage Hotel New York City Management
par un voyageur
Publié le 3 févr. 2024 sur Expedia
L'hotel est vraiment trés bien situé, métro à 5min à pieds, la 5eme avenue est juste au bout de la rue avec tous les magasins pour le shopping, time square est à 2 ou 3 arret de métro ,restaurants, fast food, magasins alimentaires, magasins d'alcool, pharmacie... tout est à côté . Cependant la chambre n'etait pas trés propre à mon goût ( la salle de bain) et il faut demander plusieurs fois avant d'espérer avoir des serviettes propre, du papier toilette ou un petit coup de ménage dans la chambre..( ménage qui au final n'aura jamais était effectué durant notre séjour)
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Heritage Hotel New York City Management, Gestion de l’hôtel
Dear Noemie,We appreciate your detailed feedback on our hotel's location and amenities. It's great to hear that the proximity to various facilities was convenient for you. However, we apologize for the cleanliness concerns and the inconvenience regarding housekeeping services. We take your comments seriously and will address these issues to improve our standards. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Regards,Heritage Hotel New York City Management
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Heritage Hotel New York City Management, Gestion de l’hôtel
Dear Sila,I am sorry to hear that you didn't enjoy your time during your stay with us in The Heritage Hotel New York City. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. I hope you give us another chance to earn your loyalty.Regards,Heritage Hotel New York City Management
par un voyageur
Publié le 2 déc. 2023 sur Expedia
Hôtel sympa et personnel très sympathique
Emplacement au top , je recommande
Je n'ai pas tenu compte des avis négatif car personnellement nous avons apprécié,
Commentaires de Gestion de l’hôtel
8 déc. 2023 par Heritage Hotel New York City Management, Gestion de l’hôtel
Dear Sandrine,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay, found our staff friendly, and appreciated our top location. We value your recommendation. If there's anything specific you loved about your experience or any suggestions you have for improvement, please feel free to share. We look forward to hosting you again in the future!Regards,Heritage Hotel New York City Management
par un voyageur
Publié le 23 nov. 2023 sur Expedia
Ne rencontre pas le rapport qualité-prix. 495$ la nuit pour un hotel qui a besoin de beaucoup, mais beaucoup d'amour.
par un voyageur
Publié le 16 nov. 2023 sur Expedia
Avantage d être au centre de ville
Hormis !
Commentaires de Gestion de l’hôtel
17 nov. 2023 par Heritage Hotel New York City Management, Gestion de l’hôtel
Dear Sidi Mohammed El Amine,Thank you for your review. We appreciate your acknowledgment of our central location. We apologize if there were any aspects that fell short of your expectations. Your feedback is valuable, and we're committed to ensuring a flawless experience. Please share more details so we can address any concerns and enhance your next stay.Regards,Heritage Hotel New York City Management
par un voyageur
Publié le 19 août 2023 sur Expedia
Hôtel conforme à la description. Situation top dans Manhattan. Personnel disponible et accueillant. Un établissement que je recommande.
Commentaires de Gestion de l’hôtel
22 août 2023 par Heritage Hotel New York City Management, Gestion de l’hôtel
Dear Jordan,Thank you for your positive feedback! We're delighted to know that our hotel lived up to your expectations and that you appreciated our top location in Manhattan. It's wonderful to hear that our staff was welcoming and available to assist you. We greatly appreciate your recommendation and look forward to hosting you again should you choose to visit in the future. Your satisfaction is our priority!Regards,Heritage Hotel New York City Management
par un voyageur
Publié le 11 août 2023 sur Hotels
Super rapport qualité prix , personnel super agréable , les lits sont confortables , petit et simple commodités mais bien situé. Nous étions 6 pour 4 jours , un peu à l étroit mais pour dormir et se laver c est parfait !
Commentaires de Gestion de l’hôtel
17 août 2023 par Heritage Hotel New York City Management, Gestion de l’hôtel
Dear Sandra, Thank you for taking the time to share your positive experience during your recent stay with us. We're delighted to hear that you found our hotel to be a great value for money and that you enjoyed the comfort of our beds. It's wonderful to know that you had a positive interaction with our staff; we strive to create a welcoming and hospitable environment for all our guests. We're also glad to hear that our location worked well for your needs. Your understanding of the smaller amenities and the cozy space for a group of six is greatly appreciated. We aim to provide a comfortable and convenient space for our guests to rest and refresh. Your feedback means a lot to us, and we hope to welcome you back in the future for another pleasant stay. If there's anything we can do to enhance your experience even further, please don't hesitate to let us know. Regards, Heritage Hotel New York City Management
par un voyageur
Publié le 9 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2023 par Heritage Hotel New York City Management, Gestion de l’hôtel
Dear Ludovik, Thank you so much for awarding us a positive rating for your stay at our hotel. You NYC have brought a smile to our faces. We hope you will stay with us again soon on your next visit to The Big Apple! Regards, Heritage Hotel New York City Management
par un voyageur
Publié le 5 août 2023 sur Expedia
Établissement vieillot mais correct
Commentaires de Gestion de l’hôtel
8 août 2023 par Heritage Hotel New York City Management, Gestion de l’hôtel
Dear Cedrick,Thank you for your feedback. We appreciate your honesty about the property's age, and we're glad to hear that you found it to be decent. If you have any additional comments or if there's anything specific you'd like to share about your stay, please feel free to let us know. We're always looking for ways to improve and provide a better experience for our guests. We hope you had an overall enjoyable stay at our property.Regards,Heritage Hotel New York City Management
