Ratings based on 2,499 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 3, 2024
Many homeless people around the area of hotel
by A traveller
Posted May 26, 2024
It was comfortable and clean and staff was friendly and professional.
Comment from Hotel Management
May 26, 2024 by Customer Service, Hotel Management
Allison, thank you for your wonderful feedback! Hilton Garden Inn New York Times Square South is thrilled to hear you had a comfortable and clean stay. The team takes great pride in delivering friendly and professional service. We're looking forward to welcoming you back on your next visit!
by A traveller
Posted May 23, 2024
We were not there long enough to rate how safe and quiet area is tho our room was safe and quiet. It was a fairly small room with tiny cupboard closet, tiny fridge, a few small shelves for clothes & not much bathroom space for items tho we had an accessible bathroom not sure why. These things are typical tho for a manhattan hotel. We had a king size bed & there was room to move in room unlike some in nyc. It was very nice and convenient and comfortable. Microwave, keurig included. Best to use Uber or walk. We were very pleased with stay and hotel staff extremely helpful and courteous. Would stay again absolutely. Great location in Times Square/ garment district. Felt safety measures were good for elevators/need room key.
Comment from Hotel Management
May 24, 2024 by Customer Service, Hotel Management
Esther, thank you for your lovely review of the Hilton Garden Inn New York Times Square South. It's great to hear you found the room comfortable and our team members helpful and courteous. We're glad you enjoyed the convenient location and safety measures. We'll be delighted to welcome you back for another stay in the future!
by A traveller
Posted May 3, 2024
by A traveller
Posted Apr. 30, 2024
I rented this particular hotel because it said there was a roof top bar and outdoor lounge, however when I checked in the staff told me that was not the case. I do not hold the hotel responsible as they told me they have tried to update travelocity and they never make the changes. An unfortunate case of false advertising. That being said, the hotel was in a great location and the room was clean and up to par.
Comment from Hotel Management
May 1, 2024 by Customer Service, Hotel Management
Lauren, we regret that your expectations regarding the rooftop bar and outdoor lounge were not met, despite series of communication attempts we've made to update certain booking platforms about the changes. Nevertheless, it's positive to hear that you appreciated the strategic location of Hilton Garden Inn New York Times Square South, along with our well-maintained rooms. We hope that your overall experience would still encourage you to visit us again.
by A traveller from Warrenton
Posted Apr. 19, 2024
Fine hotel for quick trip to nyc. Walking distance to many restaurants and attractions
Comment from Hotel Management
Apr. 19, 2024 by Customer Service, Hotel Management
Michael, thank you for choosing Hilton Garden Inn New York Times Square South for your quick trip to NYC. We're thrilled to hear you found our location to be a convenient base, close to many eateries and popular sights. It's fantastic that we could contribute to making your visit to the city an enjoyable one. We hope to have the privilege of welcoming you back in the future.
by A traveller
Posted Apr. 16, 2024
Comment from Hotel Management
May 7, 2024 by Customer Service, Hotel Management
Henry, it's wonderful to hear that you had a favorable stay at Hilton Garden Inn New York Times Square South. We strive to offer an exceptional experience for our guests. Thank you for acknowledging our efforts and we hope to welcome you back soon.
by A traveller
Posted Apr. 11, 2024
Very secure
Comment from Hotel Management
Apr. 11, 2024 by Customer Service, Hotel Management
Denise, thank you for highlighting the secure environment at Hilton Garden Inn New York Times Square South. Your reassurances aid prospective guests in choosing their accommodations with confidence. We hope to welcome you back soon.
by A traveller from SAN ANTONIO
Posted Mar. 26, 2024
This property is conveniently located relative to the subways, including easy access to NY Penn Station for transit to and from the Newark airport. Located in the Garment District, it's in an historic area of Manhattan. There are numerous restaurants, cafes, and coffee shops in the surrounding area ranging from affordable to upper scale.
Comment from Hotel Management
Mar. 27, 2024 by Customer Service, Hotel Management
Wesley, it's wonderful to hear that you appreciated the Hilton Garden Inn New York Times Square South's prime location, within reach of the essential transportation hubs and surrounded by various culinary delights. Our location within the storied neighborhood of Manhattan is indeed intended to provide convenient access to all that the city has to offer. We hope to have the chance to serve you again soon.
by A traveller
Posted Mar. 18, 2024
Convenient
Comment from Hotel Management
Mar. 19, 2024 by Customer Service, Hotel Management
Davin, we're thrilled to learn you found Hilton Garden Inn New York Times Square South to be well-situated. We aim to provide a location that is easily accessible for our guests. Thanks for choosing us, and we look forward to welcoming you again!
