Ratings based on 924 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from COLUMBUS
Posted May 22, 2024
Very nice hotel in beautiful location.
by A traveller
Posted Apr. 27, 2024
Classy decor . Great service .
by A traveller from Hilton Head
Posted Mar. 4, 2024 on Expedia
All staff was very nice, we had a great park view. Only complaint was that they are in the process of building or renovating, so food options onsite were not good, staff friendliness & location made up for it though
Comment from Hotel Management
Mar. 13, 2024 by MaddieV, Hotel Management
Dear Abigail SuzanneThanks for staying with us. We appreciate your feedback! We hope to welcome you back soon!
by A traveller
Great stay
Posted Mar. 4, 2024 on HotelsIncredible location across from Central Park. Service from all the staff top notch. Food excellent, they could use more options on late night in room dining. Starbucks and tons of cafes around for breakfast and quick bites. Cabs always out front if your going somewhere.
Comment from Hotel Management
Mar. 13, 2024 by MaddieV, Hotel Management
Thanks for staying with us. We appreciate your feedback! We're delighted you enjoyed the hotel and stay. Best wishes!
by A traveller
Posted Feb. 25, 2024 on Expedia
I’ve stayed at numerous JW Marriotts, and the Essex House just doesn’t live up to that standard. The staff were good, but the facilities were run down (e.g., our bathtub’s faucet constantly dribbled, one of the lamps wouldn’t turn off so we had to unscrew the lightbulb, the other lamp was missing the knob to turn it on, etc.). It’s in the process of being renovated, but that doesn’t excuse the shabby rooms and lack of cleanliness. Especially at the JW Marriott price point.
by A traveller
Posted Feb. 25, 2024 on Expedia
by A traveller
Posted Feb. 6, 2024 on Expedia
Great location and service
by A traveller
Posted Feb. 5, 2024 on Hotels
by A traveller
Posted Feb. 5, 2024 on Expedia
Great location- that’s really it. The property is in a great location- but it’s truly dated, AC super noisy, poor housekeeping, staff not very friendly. I felt judged for booking thru Expedia, third party vendor as they stated, instead of Bonvoy- even though I’m a Bonvoy member. Disappointing.
by A traveller
Posted Jan. 30, 2024 on Hotels
Thank you for having my room ready when I got there helped me so much. Thank you also for the recommendations on purchasing flowers. Was so helpful! Def would stay with you again!
