Ratings based on 843 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 5, 2024 on Expedia
I had an overall good experience.
Comment from Hotel Management
Mar. 6, 2024 by Customer Service, Hotel Management
Bonjour, Sophia! Sofitel New York is delighted to hear that your stay was generally pleasant. We strive to provide an exceptional experience for every guest and we are pleased that we could offer you a good one. We would be thrilled to host you again in the future and further elevate your experience. Merci beaucoup! A bientôt!
by A traveller
Posted Mar. 4, 2024 on Expedia
it was really nice and beautiful lobby
Comment from Hotel Management
Mar. 6, 2024 by Customer Service, Hotel Management
Bonjour, Ghazal! We're thrilled to learn you found our lobby at Sofitel New York pleasant and beautifully decorated. Aiming to create an attractive and welcoming atmosphere is one of our top priorities. Your kind words are truly uplifting and appreciated. Merci beaucoup! A bientôt.
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 6, 2024 by Customer Service, Hotel Management
Bonjour, William! It's delightful to know you had a beautiful experience at Sofitel New York. We value your positivity and strive to consistently provide the best possible services to our esteemed guests. Do visit us again soon as our team members would be thrilled to welcome you back. Merci beaucoup and A bientôt!
by A traveller from Kanata
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 6, 2024 by Customer Service, Hotel Management
Bonjour Jian! We're thrilled to see your high rating of Sofitel New York. It's always a joy to know that our guests had an enjoyable stay. On your next visit, don't forget to consult our concierge. They are always ready to recommend amazing shows, wonderful restaurants, and great shopping options in the city. Merci beaucoup! A bientôt.
by A traveller
Posted Mar. 3, 2024 on Expedia
Lovely. Just missing coffee maker in room. Wish there would have at least been free coffee in lobby.
Comment from Hotel Management
Mar. 6, 2024 by Customer Service, Hotel Management
Bonjour, Joann! It seems that you had an enjoyable experience at Sofitel New York but missed having readily accessible coffee. We regret the inconvenience and appreciate this observation. To enhance your future stays, feel free to speak with our colleagues at the front desk, they are always ready to assist with your needs. Your comfort and enjoyment of your stay are our priority. Merci beaucoup for sharing your thoughts. A bientôt, and we hope to treat you to an even more extraordinary experience on future visits!
by A traveller
Posted Mar. 2, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Customer Service, Hotel Management
Bonjour, Thomas! Thank you for your high rating. We're delighted to have been your chosen hotel during your recent stay. Your excellent rating means so much to our team members as it confirms our dedicated service was appreciated. It's been a pleasure serving you and we're already looking forward to your next visit. Merci beaucoup! A bientôt!
by A traveller
Posted Mar. 2, 2024 on Expedia
Great location. Staff very helpful.
Comment from Hotel Management
Mar. 3, 2024 by Customer Service, Hotel Management
Bonjour, Susan! It's wonderful to hear that you appreciated the prime location of Sofitel New York and found our team members to be of great assistance. Your kind words mean a lot to our entire team. Merci beaucoup! A bientôt, see you soon!
by A traveller
Posted Feb. 29, 2024 on Expedia
Only issue I’m having is that it’s been ten days and I still have not received my incidentals deposit. Other than that the stay was good.
Comment from Hotel Management
Mar. 1, 2024 by Customer Service, Hotel Management
Bonjour Esperanza,We appreciate hearing that your stay at Sofitel New York was enjoyable. Regarding your deposit, these processes can sometimes take a bit longer, but rest assured it's being addressed.Our team members strive to exceed the expectations of our guests, and we apologize for any inconvenience caused. Your patience in this matter is highly appreciated.We hope to welcome you again for an even better experience. Merci beaucoup!A bientôt,Sofitel New York Team
by A traveller from Austin
Posted Feb. 28, 2024 on Expedia
The room and furniture feels dated, some lights and fixtures were flickering but overall it was a decent value for what I paid.
Comment from Hotel Management
Mar. 1, 2024 by Customer Service, Hotel Management
Bonjour Vijay,We appreciate you sharing your thoughts about your experience. It's pleasing to learn that you found your stay to be good value. Regarding the observations you made about the room, we're always working on our guest experiences and your comments will be valuable in this. Merci beaucoup for your review and we look forward to serving you again in the future. A bientôt.
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Customer Service, Hotel Management
Bonjour, Miomir! We're thrilled to see your 10-star review for Sofitel New York. Our team works every day to ensure all our guests have a wonderful experience. It's always a pleasure to learn that we have exceeded expectations. Merci beaucoup! We eagerly look forward to hosting you again. A bientôt!
