Note fondée sur 483 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 mars 2024 sur Expedia
Great place , comfortable beds , spacious
Commentaires de Gestion de l’hôtel
14 mars 2024 par A Friendly Front Desk Agent, Gestion de l’hôtel
Thank you for taking the time to leave a review! We're delighted to hear you found our beds comfortable and the rooms spacious. We strive to provide a relaxing and enjoyable stay for our guests. We hope you had a wonderful time overall and would love to welcome you back again soon!
par un voyageur
Publié le 10 mars 2024 sur Hotels
The hotel room was amazing! The bed, oh it was amazing!!! However, the part where we had the dance competition was awful. The bathrooms were dirty, ran out of toilet paper. The bathroom by the pool was also dirty. Honestly I just don’t think they had the staff to keep up with the amount of people they hosted. The front desk appeared to be overwhelmed at check in. Most of the ice machines did not work. It was just a lot of little things that needed attention. Even the bartender, seemed overwhelmed. I’m not sure if they are understaffed, but it appeared as if they were.
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Hello,Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. We're delighted you enjoyed our comfortable accommodations and that the beds were to your preference. However, we're sorry to hear you were disappointed with aspects of your visit, especially the event space. Please accept our apologies for any lapse in service you encountered, and if the area had not been prepared to our usual high standards. We will certainly address the concerns you raised internally and work to ensure improvements are made going forward. Your feedback is invaluable and allows us to continually review guest satisfaction and where we need to be doing better. We're grateful for your input, and we hope to have the opportunity to impress you on another occasion.General Manager
par un voyageur
Publié le 6 mars 2024 sur Expedia
Staff were very nice. First floor patio door was unlocked when I entered room. Is a good thing I always check. Property is aging. I would not pay more than $100 per night.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your review! We appreciate you acknowledging the friendliness of our staff. We strive to provide excellent service, and it's always rewarding to hear positive feedback.We apologize for the unlocked door. Safety and security are of utmost importance to us. We are taking immediate steps to investigate this incident and ensure it doesn't happen again. We appreciate your vigilance in checking the door. Regarding the property's condition, we hear your feedback. We are constantly working to improve our facilities, and your input helps us identify areas for potential upgrades. We are committed to providing a comfortable and enjoyable experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide a better experience that meets your expectations.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par A Friendly Front Desk Agent, Gestion de l’hôtel
Thank you for your feedback! We are delighted to hear you enjoyed your stay with us and we hope to see you again soon!
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par A Friendly Front Desk Agent, Gestion de l’hôtel
Thank you for your feedback and we hope to see you again soon!
par un voyageur
Enjoyable stay
Publié le 2 mars 2024 sur HotelsWe stayed in the recommendation of local family and were overall pleased. The room was comfortable and clean. Beautiful lobby with fireplaces was a great gathering spot for our family. Breakfast was very good. We included breakfast in our reservation and were able to order anything from the menu.
Commentaires de Gestion de l’hôtel
5 mars 2024 par General Manager, Gestion de l’hôtel
Hello Carol,Recommendations are some of the best compliments we can receive, and we are delighted that your family pointed you in our direction. It was a pleasure to host you and provide you with a clean, comfortable, and overall enjoyable stay. We hope that when you return to Newark, you will choose Cherry Valley Hotel for your accommodations again. Thank you for your feedback. General Manager
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par A Friendly Front Desk Agent, Gestion de l’hôtel
Thank you for your feedback! We were delighted to have you as our guest and we hope to see you again soon!
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 févr. 2024 par A Friendly Front Desk Agent, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par A Friendly Front Desk Agent, Gestion de l’hôtel
Thank you for your feedback and we hope to see you again soon!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
We love this hotel and our room was great although our jet tub did not drain and was dirty. Otherwise great visit!
Commentaires de Gestion de l’hôtel
20 févr. 2024 par General Manager, Gestion de l’hôtel
Hello Angela, Thank you for taking the time to leave us a review and highlighting our accommodations. We are saddened to hear about the bathroom and rest assured we will share this with our team to further investigate it. We hope you will consider staying at Cherry Valley Hotel next time you are in town.
