Ratings based on 631 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 29, 2024 on Expedia
The hotel was nice and clean. Staff was very polite and courteous. I didn’t like the fact that at check-in they didn’t inform me about an additional charge for incidentals and would be refunded after a few days. Also I know there was a grab bar in the shower but there should be one so it’s easier for people to get off the low toilets.
Comment from Hotel Management
Mar. 1, 2024 by GM, Hotel Management
Dear Nancy, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't meet your expectations overall. Your feedback is appreciated as it helps us to focus on the areas that need our immediate attention. Thank you for staying with us, and we hope to host you again. Sincerely, Kristy Tobar, GM
by A traveller
Posted Feb. 28, 2024 on Expedia
Comment from Hotel Management
Feb. 29, 2024 by GM, Hotel Management
Dear Kayla, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Kristy Tobar, GM
by A traveller
Posted Feb. 26, 2024 on Expedia
Breakfast was amazing staff was very nice and pleasant
Loved everything but how hard the towels and bedding sheets were other than all was well
Comment from Hotel Management
Feb. 27, 2024 by GM, Hotel Management
Dear ruth, Thank you for your kind review. I'm happy to know your stay was pleasant, and we appreciate you choosing us. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Kristy Tobar, GM
by A traveller
Posted Feb. 21, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by GM, Hotel Management
Dear Linda, Thank you for your time in sharing your kind review, and please visit us again. Best, Kristy Tobar, GM
by A traveller
Very Nice Hotel
Posted Feb. 21, 2024 on HotelsPeople at first desk were very welcoming and warm.
Comment from Hotel Management
Feb. 22, 2024 by GM, Hotel Management
Dear Denise, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. We look forward to seeing you on a return trip. Best, Kristy Tobar, GM
by A traveller
Posted Feb. 12, 2024 on Expedia
Not very good amenities. Staff appeared disinterested in serving consumers. Room was clean and quiet, but hot and stuffy.
Comment from Hotel Management
Feb. 12, 2024 by GM, Hotel Management
Dear Ann, We aim to impress you, so I'm sorry that your visit was just okay. I regret that you were disappointed in our amenities and service; please forgive us. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Kristy Tobar, GM
by A traveller from River Falls
Posted Feb. 12, 2024 on Expedia
The rooms are definitely not soundproof. I could hear everything next door and above. Annoying.
Comment from Hotel Management
Feb. 12, 2024 by GM, Hotel Management
Dear Maryjo, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Kristy Tobar, GM
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by GM, Hotel Management
Dear Jean Francis,Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Newburgh.Best,Kristy TobarGeneral Manager
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by GM, Hotel Management
Dear Monae,Thank you for your time in sharing your kind review, and please visit us again.Best,Kristy TobarGeneral Manager
by A traveller
Posted Jan. 21, 2024
After a long drive, we truly appreciated the friendly and fast check in and great room!
Comment from Hotel Management
Jan. 21, 2024 by GM, Hotel Management
Dear Paul,We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable after a long drive. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip.Best,Kristy TobarGeneral Manager
