Ratings based on 910 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.6 Service & staff
3.4 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 28, 2024
Comment from Hotel Management
May 2, 2024 by Will, Hotel Management
Thank you for staying with us and your review.
by A traveller
Posted Feb. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by Benny , Hotel Management
Thank you for your review we do apologize for not meeting your expectations we do hope you stay with us again when in the city
by A traveller
Posted Feb. 20, 2024 on Expedia
Check out time is 11am. I went to get coffee and returned to the room at 10am. The cleaning lady was in my room. She drink my ice tea in the refrigerator. She was eating my potato chips, and she stole a gift i had on the dresser. I was so disgusted about her being in my room and eating my stuff i totally forgot about the gift. I called the property around noon and they retrieved the gift for me.
Comment from Hotel Management
Feb. 20, 2024 by Benny , Hotel Management
Thank you for your feedback I do apologize for the inconvenience you experienced with the housekeeping staff.We have addressed this issue with the housekeeping staff once again we do apologize for the inconvenience caused
by A traveller
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
Feb. 16, 2024 by Benny , Hotel Management
Thank you for your feedback we do appreciate it . We are saddened to hear we did not meet your standards we do hope you give us a chance in the future
by A traveller
Posted Feb. 13, 2024 on Expedia
Nice staff up to date rooms
Comment from Hotel Management
Feb. 13, 2024 by Benny , Hotel Management
Thank you so much for your feedback this will be shared with the staff to motivate them to provide more exceptional service. We hope to see you again when in the area
by A traveller
Posted Feb. 4, 2024 on Expedia
Not up to date and a funky smell
Comment from Hotel Management
Feb. 4, 2024 by Benny , Hotel Management
Thank you for your review we will share your comments wirth housekeeping to improve our services.
by A traveller
Posted Jan. 25, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Benny , Hotel Management
Thank you for your feeddback we really do appreciate it we hope you do stay with us again when in the area
by A traveller
Hotels.com Let Me Down
Posted Jan. 19, 2024 on HotelsThe worst thing is there was no free breakfast - they had a few granola bars out. They stopped serving breakfast 6 months ago. I blame Hotel.com for not informing me - if I had known I wouldn’t have stayed here.
Comment from Hotel Management
Jan. 21, 2024 by Benny , Hotel Management
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear your were misinformed about the breakfast . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A traveller
Posted Jan. 10, 2024 on Expedia
Comment from Hotel Management
Jan. 21, 2024 by Benny , Hotel Management
Thank you for your feedback we do hope ypu stay with us again when in the area
by A traveller
Posted Jan. 7, 2024 on Expedia
It all started, at check-in, by the clerk telling us that the room we booked (it was a acessible room for reduce mobility persons because it was the less expensive) was unavailable and that we needed to pay 10$ more for an other room with 2 beds. She told us that they wanted to keep that room in case some persons needs it (which is totally fine!) but that the same room was 10$ more. We argued for a good 15 mins and she finally called the manager who said it was OK for us to keep the room that we paid for.
Also the reservation we made with Expedia was advertising a room with breakfast included but there was none. The breakfast was in fact old coffee in a thermos and one "val nature" granola bar to go. Not my minimum for breakfast.
I am very disappointed and dissatisfied because I felt like the clerk tried to scam me and that we took that room mostly because there was a breakfast included (way more easier in the morning with the kids) and we ended up paying for an acceptable breakfast elsewhere.
Comment from Hotel Management
Jan. 11, 2024 by Benny , Hotel Management
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you has issues with the Front Desk agent during check in and also the the description of breakfast on the third party website. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Benadicta Ansahbenny@hojonew.com
