Note fondée sur 1 647 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2024 sur Expedia
L’emplacement est idéal. Tout se fait à la marche. Déjeuner sensationnel au restaurant de l’hôtel.
Commentaires de Gestion de l’hôtel
10 mars 2024 par Crowne Plaza Niagara Falls - Fallsview, Gestion de l’hôtel
Dear Jonathan, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview and for your candid feedback. We are thrilled to know that you had a perfect visit and being a part of Falls Avenue Resort, we love providing our guests convenient access to premier Niagara Falls attractions through our indoor walkway connection. It is great to hear that this played a part in making your stay so memorable! It is excellent to see that you enjoyed your dining experience at one of our in-house restaurants. Thank you again; we look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 30 nov. 2023 sur Expedia
Deco un peu vieillot, tapis des coridors vieux et odorants, mais la chambre est propre et belle vu sur les chutes
Commentaires de Gestion de l’hôtel
30 nov. 2023 par Crowne Plaza Niagara Falls - Fallsview, Gestion de l’hôtel
Dear Jean-Francois, Thank you for taking the time to share your observations. We are glad you liked our spotless accommodations with the amazing views from your room, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again for sharing, and we hope to see you soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Wonderful
Publié le 11 sept. 2023 sur HotelsIt was wonderful, my family and I liked our stay in the hotel, our trip to Niagara falls was as expected and planned. The view from our room was sublime. In addition there is a package to access waterpark with reduced price and we could access from hotel directly (same building). I didn't like that parking is paying,
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Guest Service Manager, Gestion de l’hôtel
Dear Billel, We are delighted to hear that you and your family had a fantastic stay at Crowne Plaza Niagara Falls - Fallsview during your trip to Niagara Falls. We are pleased that your expectations were met and that you enjoyed the sublime view from your room. However, we understand your concern about the parking fees, and we appreciate your feedback as it helps us continually improve our services. We hope to welcome you back for another memorable stay in the future.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 10 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Guest Service Manager, Gestion de l’hôtel
Dear Renee, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 23 août 2023 sur Expedia
Tout était parfait
Commentaires de Gestion de l’hôtel
24 août 2023 par Guest Service Manager, Gestion de l’hôtel
Dear Fabrik, Thank you for the perfect rating. We are glad you had a wonderful time at Crowne Plaza Niagara Falls - Fallsview. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 19 août 2023 sur Expedia
Svp ne perdez pas votre argent et votre temps, allez donc directement et simplement dans un Motel, parce que c'est un motel avec ascenseur dans un bon emplacement. Mauvaise odeur, on entend les voisins des autres chambres la nuit, les fenêtres semblables aux hublots d'avion, la vue est nulle etc
Commentaires de Gestion de l’hôtel
22 août 2023 par Guest Service Manager, Gestion de l’hôtel
Dear Franck, We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and are committed to enhancing our guests' experience. Our location and elevator-equipped facilities are indeed convenient, but we regret any discomfort caused by noise and cleanliness issues. We are actively working to address these concerns and improve our accommodations. Your input is invaluable to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for sharing your thoughts.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 18 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2023 par Guest Service Manager, Gestion de l’hôtel
Dear Ms. Edith, We appreciate your gracious rating about your stay at Crowne Plaza Niagara Falls - Fallsview. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
par un voyageur
À éviter absolument
Publié le 10 août 2023 sur HotelsLa chambre était très sale : cheveux dans le lavabo, baignoire pas nettoyée. Une personne seulement pour le book in alors qu’il y’avait énormément de monde. Je ne recommande pas du tout cet hôtel .
Commentaires de Gestion de l’hôtel
11 août 2023 par Guest Service Manager, Gestion de l’hôtel
Dear Ms. Pierre, Thank you for choosing us for your visit to Niagara. Please accept our apologies for the condition of your room when you arrived; we can certainly understand the frustration this caused. We place great emphasis on maintaining fresh and clean accommodations; therefore, we regret this was not your experience. Everything we do aims to provide our guests with an outstanding stay, and we would welcome another opportunity to show you our dedication. We are grateful for your valuable feedback, and we wish you all the best with your travels.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 8 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2023 par Guest Service Manager, Gestion de l’hôtel
Dear Dominique, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 3 août 2023 sur Expedia
L’hôtel est dû pour des rénovations majeures. Impossible de fermer le black-out de nos rideaux !!!
Commentaires de Gestion de l’hôtel
4 août 2023 par General Manager, Gestion de l’hôtel
Dear Martin, Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. All of your feedback is valuable to us, and we hope to see you again soon at Crowne Plaza Niagara Falls - FallsviewBest Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
