Note fondée sur 1 085 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2022 sur Expedia
Hotel is old, buffet is basic
Commentaires de Gestion de l’hôtel
26 août 2022 par Barceló Aruba Team , Gestion de l’hôtel
Dear Yannick, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successWe do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,
par un voyageur de Pittsburgh
Publié le 18 mai 2024
Commentaires de Gestion de l’hôtel
10 juin 2024 par Barceló Aruba Management, Gestion de l’hôtel
Dear Patricia, Thank you so much for choosing our property and for your rating. We look forward to your next visit. Kind regards,
par un voyageur de Pittsburgh
Publié le 18 mai 2024
It was wonderful
Commentaires de Gestion de l’hôtel
20 mai 2024 par The Management/ Equipo Barceló Aruba, Gestion de l’hôtel
Dear Patricia,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba
par un voyageur
Publié le 7 mai 2024
The food quality needs improvement,Breakfast was the worst meal. Cold food and overdone eggs.
Commentaires de Gestion de l’hôtel
8 mai 2024 par Barceló Aruba Management, Gestion de l’hôtel
Dear Kim Marie, Thank you for taking the time to provide feedback on your breakfast experience with us. We are truly sorry to hear that the meal did not meet your expectations, particularly regarding the temperature and preparation of the food.We strive to serve our dishes at the proper temperature and cooked to perfection, and it’s clear we fell short in this instance. Your comments have been shared with our culinary team, and we are taking immediate steps to address these issues to ensure they are not repeated.Once again, we apologize for the inconvenience and look forward to the opportunity to serve you better in the future.Warm regards,
par un voyageur de PHILADELPHIA
Publié le 30 avr. 2024
Unfortunately 16 years later def not as good as it was 16 years ago when we came for our honeymoon and it was the Occidental. (LOVED IT THEN). Immediately upon arrival the front desk was unfriendly and did not care that i emailed with the hotel a week prior to our arrival requesting a good room as a) it was our honeymoon and b) we stayed here 16 years ago on our honeymoon and was told they would accomodate us. They did absolutely NOTHING for us and was told our room was the only room available and btw it was on 2nd floor facing A PARKING LOT. the only bright spot was the wait staff on beach bringing your drinks were AMAZING... as well as diego the bartender. they were very friendly and accommodating. the food - HORRIBLE. same food every day. nothing changes in the buffets. daily same thing. maybe diff ice cream flavor. but that's about it. Needlesstosay. we will not be recommending this resort to ANYONE.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Barceló Aruba Team , Gestion de l’hôtel
Dear Mary A, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chanceKind regards,
par un voyageur de Eden prairie
Publié le 15 avr. 2024
Restaurants were awful. Not much of a selection for lunch in the buffet. Couldn’t get pool chairs
Commentaires de Gestion de l’hôtel
16 avr. 2024 par The Management/ Equipo Barceló Aruba, Gestion de l’hôtel
Dear Deborah,We appreciate that you took the time to share your experience with us.We are sorry to learn that your dining experience did not meet your expectations on this occasion. Our Executive Chefs follow a two-week menu rotation that includes a wide range of both local and international delicacies to cater to all dietary requirements and please the most demanding palates. We regret that we could not satisfy your preferences and will be addressing your comments with our team.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba
par un voyageur
Publié le 20 mars 2024
Commentaires de Gestion de l’hôtel
25 mars 2024 par Barceló Aruba Team , Gestion de l’hôtel
Dear Frank, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,
par un voyageur
Publié le 20 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Barceló Aruba Team , Gestion de l’hôtel
Dear Steve, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,
par un voyageur
Publié le 17 mars 2024 sur Expedia
We recently stayed at Barcelo Resort, and found it to be average overall. While the rooms and beds were comfortable, the buffet food left much to be desired, with repetitive offerings each day. The pool area was pleasant, but the pool bar frequently ran out of essentials like water. Saving a spot by the beach required an early wake-up call, and it was nearly impossible to reserve a spot by the pool. Additionally, obtaining fresh towels was a hassle due to frequent shortages. On a positive note, the resort boasts a fantastic location with nearby restaurants, bars, and a stunning beach. The staff was mostly friendly and helpful.
We never ate at the a LA carte restaurants. Drinks were fine by the bar. We wouldn't go back but this may be a good choice for a family who doesn't want to have all meals outside of the resort.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Barceló Aruba Team , Gestion de l’hôtel
Dear Carlos, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successwe are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.We lament reading that the bar ran out of water since this is an item that we have is supply constantly. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Aruba.On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,
par un voyageur
Publié le 16 mars 2024 sur Expedia
The hotel and staff were very friendly and helpful with any questions we asked.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Barceló Aruba Team , Gestion de l’hôtel
Dear Patricia, Thank you very much for sharing this great review of your recent stay at Barceló Aruba. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonKind regards,
