Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2019 sur Expedia
La propreté laissait à désirer, surtout lorsque l’on regardait sur les murs et rideaux. Il manquait des couvertures pour le divan-lit pour notre enfant. Le papier de toilette était tellement installé loin de la toilette que nous devions nous étirer pour le prendre, et mes enfants devaient se lever!
Commentaires de Gestion de l’hôtel
19 août 2019 par Richard, Gestion de l’hôtel
Thank you for taking the time to share your experiences.
par un voyageur
Publié le 14 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Guest Services Team, Gestion de l’hôtel
Dear Bonnie, On behalf of our team at SpringHill Suites Norfolk Virginia Beach, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
par un voyageur
Publié le 13 mars 2024 sur Expedia
The breakfast was very good , staff friendly and welcoming, rooms was clean conveniently located for where I needed to go during my trip . But the mattress in our room not very comfortable felt like I would slide off the bed if I wasn’t sleeping in the middle of it.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Guest Services Team, Gestion de l’hôtel
Dear robyn, Thank you for staying with us and sharing your experience. It delighted us to know that you enjoyed our clean rooms, friendly staff, and delicious breakfast. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2024 par Guest Services Team, Gestion de l’hôtel
Dear Cameron, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites Norfolk Virginia Beach. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
par un voyageur
Publié le 3 mars 2024 sur Expedia
The check-in staff was top notch and there was a young man at the omelet station with superb customer service.
Other staff members were rude. I called to request a later checkout time, it was granted verbally but no one put it in the system. I received it again and was harassed by employees several times when they kept knocking on the door. What was the point of extending the checkout time if they don’t have a system in place to communicate late check outs. It was quite an awful experience. Some staff members treated you like you were bothering them for simple requests. Lastly, the housekeeping staff needs to pay closer attention to detail. I lost my earring and looked on the floor, I saw gum wrappers and hair on the floor. I don’t expect that at the price point!!
Commentaires de Gestion de l’hôtel
5 mars 2024 par Guest Services Team, Gestion de l’hôtel
Dear Cara, Thank you for taking the time to review your stay with us. We appreciate you pointing out particular items that you loved and also where we can improve. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
par un voyageur
Publié le 2 mars 2024 sur Expedia
Staff was friendly.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Guest Services Team, Gestion de l’hôtel
Dear Janeen, Thank you for taking the time to provide us with your feedback regarding your recent stay at SpringHill Suites Norfolk Virginia Beach. It is our top priority to provide exceptional service to each guest, and we are thrilled to read your positive comments about our staff and their excellent hospitality. We appreciate your decision to choose our hotel during your travels, and we hope to welcome you back soon when you revisit the area.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
par un voyageur
Publié le 2 mars 2024 sur Expedia
My room was not very clean when h arrived, stains on the couch , floor, and walls. The rest of the hotel was very high quality especially the staff.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Guest Services Team, Gestion de l’hôtel
Dear Elias, Thank you for being our guest. We regularly receive high praise for our dedicated team, and we are pleased their service was a highlight of your stay. However, we sincerely apologize for the oversight in housekeeping during your stay. Ensuring our rooms meet the highest standards is our top priority, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
par un voyageur
Publié le 1 mars 2024 sur Expedia
Nice hotel with affordable rates. The hotel was spotless and the rooms were incredibly spacious.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Guest Services Team, Gestion de l’hôtel
Dear Valenta, We are thrilled to hear about your wonderful experience at SpringHill Suites Norfolk Virginia Beach. It gives us immense pleasure to know that you found our hotel to be clean and loved the spacious rooms. We take pride in providing our guests with ample space so that they can relax comfortably. We appreciate your kind words about the value we offer to our guests. Thank you for choosing us, and we look forward to the opportunity to host you again when you visit the area.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Amanda, We are pleased to receive your generous rating for SpringHill Suites Norfolk Virginia Beach. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Guest Services Team, Gestion de l’hôtel
Dear Starr, Thank you for the wonderful rating for SpringHill Suites Norfolk Virginia Beach. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
