Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2023 par General Manager, Gestion de l’hôtel
Dear Ms. Marie-Pierre, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Kind regards, Clark Guinn General Manager
par un voyageur
Publié le 2 oct. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2023 par General Manager, Gestion de l’hôtel
Dear Simon,Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Kind regards, Clark Guinn General Manager
par un voyageur
Publié le 6 sept. 2019 sur Expedia
Représente bien Cape Cod. La nourriture des restaurants est bonne.
par un voyageur
Publié le 14 mai 2024
Commentaires de Gestion de l’hôtel
5 juin 2024 par General Manager, Gestion de l’hôtel
Dear Zoe, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Kind regards,Jay SheldonGeneral Manager
par un voyageur
Publié le 17 mars 2024
I paid extra for an ocean front room. While booking online and while checking in there was no mention that the area between the room and the ocean was under construction. There was a chain link fence blocking both sets of stairs to the beach, a stagnant pool that was neither drained nor covered, and the entire area around the pool was under construction. I even questioned if we were entering the correct building because of all the construction tape and barrels around the building front and back. A huge let down vs expectations when booking an “ocean front” room. We were looking forward to enjoying the view.
Commentaires de Gestion de l’hôtel
17 mars 2024 par General Manager, Gestion de l’hôtel
Dear Brian, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the disappointment you experienced during your recent stay. It's regrettable that the condition of our oceanfront area did not meet your expectations, and we understand the frustration caused. Please be assured that your feedback has been taken seriously, and we will address these issues to prevent similar occurrences in the future. We truly value your patronage and hope to have the opportunity to regain your trust and provide you with the exceptional experience you deserve.Kind regards, Jay SheldonGeneral Manager
par un voyageur de Swampscott
Publié le 1 mars 2024 sur Expedia
Beautiful view of the ocean and beach from the room. Very peaceful and quiet.
Commentaires de Gestion de l’hôtel
2 mars 2024 par General Manager, Gestion de l’hôtel
Dear Kristen, Thank you for your recent stay. We are thrilled you had a wonderful experience at Sea Crest Beach Hotel, and we are happy you found your room peaceful and quiet and enjoyed the beautiful view of the ocean and beach. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback.Thank you again for your review, and we look forward to seeing you again soon! Kind regards, Clark Guinn General Manager
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The amenities (arcade, hot tub, pool)
Commentaires de Gestion de l’hôtel
26 févr. 2024 par General Manager , Gestion de l’hôtel
Dear George, Thank you for sharing your experience at our hotel. We appreciate your comments because they help us to improve our services. Please accept our apology for our hotel's amenities not meeting your expectations. We hope to welcome you back and provide you with the flawless experience you deserve. Kind regards,Clark GuinnGeneral Manager
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Great place to stat
Commentaires de Gestion de l’hôtel
25 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Cynthia, Thank you for sharing your positive experience at Sea Crest Beach Hotel! We're delighted to hear that you had a great stay with us. Our team works hard to provide exceptional service, and we appreciate your feedback. We look forward to welcoming you back for another wonderful stay.Kind regards, Clark Guinn General Manager
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Check out is at 11 am and we were woken up by housekeeping almost coming into our room at 10am, luckily we had the extra lock closed otherwise she would have been in our room. Very disappointed
Commentaires de Gestion de l’hôtel
23 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Molly, Thank you for taking the time to share your valuable feedback. We regret not meeting your expectations during your stay and apologize for our staff's oversight during your visit. This incident will be handled appropriately with our team so we can take the necessary action to ensure it is not repeated. We hope you will revisit, as we welcome another opportunity to make your next stay exceptional.Kind regards, Clark Guinn General Manager
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The view was beautiful but the windows were so dirty we had a hard time seeing the ocean and sunset. The tub had a brown smear that we tried to clean with Kleenex and it was full of deep scratches but no nonskid patches so we just took sponge baths. There was a dog barking for a half hour in the next room. We called and were told it was a completely dog friendly hotel so they could ask them to keep the dog quiet. The dog was barking again at midnight and off and on for two days.
The family that were in that room after let their four children run up and down screaming and playing who adult supervision.
We are one meal in a make shift room. My salad had lots of slimy lettuce and the wait staff were too busy chatting for us to get their attention for our requests and the check.
So sad that such a lovely venue is now going to seed and a $115.00 resort fee is laughable.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par General Manager , Gestion de l’hôtel
Dear CYNTHIA, Thank you for evaluating your recent stay with us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Kind regards,Clark GuinnGeneral Manager
