Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Katy Greathead, Gestion de l’hôtel
Hello Fiona, Thank you your lovely review. we look forward too seeing you again soon. Kind Regards, Katy
par un voyageur
One night stay
Publié le 28 févr. 2024 sur HotelsOne night stay whilst some work was done on our house overnight
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Katy Greathead, Gestion de l’hôtel
Hello Nick, Thank you for your review. Kind regards, Katy
par un voyageur
Two nights away
Publié le 27 févr. 2024 sur HotelsLovely setting, helpful staff, good food , clean and peaceful. Will definitely return
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Katy Greathead, Gestion de l’hôtel
Hello Sally, Thank you for your kind words, it warms our hearts to hear that you enjoyed your experience with us. We are thrilled to know that you found the setting lovely, the staff helpful, and the food good. Your positive feedback motivates us to continue providing a clean and peaceful environment for all our guests. We look forward to welcoming you back in the near future.Kind Regards, Katy
par un voyageur
Lovely stay in Dunston
Publié le 26 févr. 2024 sur HotelsLovely venue, comfy beds, nice bar and conveniently close to Norwich whilst remaining outside the hustle and bustle. Will return.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Dean S, Gestion de l’hôtel
Hello,Thank you for your delightful feedback! We are thrilled to hear that you enjoyed our venue and amenities. We look forward to welcoming you back on your next visit to Norwich. If there's anything we can do to make your stay even more enjoyable, please don't hesitate to let us know.Regards,Dean S
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The staff were very good any requests were soon attended too
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Dean S, Gestion de l’hôtel
Hello,It's wonderful to hear that the staff were attentive to your requests! Providing excellent service is always our top priority. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for sharing your positive experience!Regards,Dean S
par un voyageur
Avoid restaurant
Publié le 25 févr. 2024 sur HotelsRoom was filthy and falling apart, did give us £50 refund as a goodwill gesture but for the price we paid for a 4 poster room expected clean and not holes in doors and furniture falling apart, dirty, no toiletries.
Restaurant was horrific service so slow rude staff
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Katy Greathead, Gestion de l’hôtel
Hello Emily, Thank for your feedback, as I do find this slightly unfair as we tried to deal with this while you were staying with us.Unfortunately as I am sure you can appreciate all our departments are stretched due to team sickness and annual leave, with also being far busier than we expected. We are proud of our constantly hardworking team.Regards, Katy
par un voyageur
Amazing building+location. Everything else average
Publié le 24 févr. 2024 sur HotelsRoom okay with a comfy bed but bathroom well over-due a refurbishment. The floor tiles were damaged and felt like we were walking on broken glass.
The building is impressive as are the grounds.
Evening meal was okay on first night but second night in the bar we had to wait over an hour for mediocre burger and chips, which with a small beer and G&T cost £70!
Breakfast was chaotic as there were just too many people and the quality of juice, coffee, overall food was poor. It was so disappointing.
Pool and Spa are nice but again average.
Staff all very friendly and provided refund when we checked out for rubbish evening meal.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Katy Greathead, Gestion de l’hôtel
Hello,I'm truly sorry to hear about your experience, and I appreciate you taking the time to share this feedback with us. Your insights are valuable in helping us identify areas for improvement, and we will address these issues internally to ensure a better experience for all our guests in the future. Kind regards, Katy
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Wry good value for money spa facilities were excellent, room dated but had everything and was very clean staff very helpful and lovely
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Katy Greathead, Gestion de l’hôtel
Hell Anne, Thank you so much for your lovely review and comments.We look forward to seeing you again soon.Kind regards, Katy
par un voyageur
Slow check-in, noisy neighbours…
Publié le 21 févr. 2024 sur HotelsThe hotel is nice overall, how the check-in process was a bit slow with a large queue formed at the lobby area.
Instead of scaling up the check in staff it seemed to go from 2 to 1 person and back 2 when they realised the size of the queue.
Room was comfortable, comfy bed but very hot. The windows don’t open very far so made little difference to the overall temperature. Noise is a problem with very little sounding proofing between rooms. I was kept awake most of the night by neighbours having loud sex.
The breakfast in the morning was lovely and of a very good quality. I didn’t make use of the facilities onsite such as the pool and gym, spa but it looked very good.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Katy Greathead, Gestion de l’hôtel
Hello Malcolm,I appreciate you sharing your experience with us, your feedback is invaluable for us to improve. It's wonderful to hear that you found the breakfast lovely and of good quality. I'm sorry to learn about the challenges you faced during your stay, particularly with the slow check-in process and noise issues in the room. We will definitely take this into consideration to enhance our services and make necessary improvements for a better guest experience in the future. Kind regards, Katy
par un voyageur
The good, bad and ugly
Publié le 21 févr. 2024 sur HotelsDunston Hall is lovely, staff equally so it’s just missing that certain something that would make it awesome…
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Katy Greathead, Gestion de l’hôtel
Hello Glenn,It's wonderful to hear that you found Dunston Hall lovely and the staff equally welcoming. Your feedback is truly valuable to us as we are always looking for ways to enhance our guests' experiences. We appreciate your thoughts and look forward to serving you better in the future. Kind regards, Katy
