Avis Meliã Bali - CHSE Certified

Dear Edwige, Warmest greetings from Melia Bali! Thank you for taking the time to leave a score for your recent stay with us. We appreciate your feedback, and your rating is valuable to us.We hope you had an enjoyable experience, and we look forward to welcoming you back in the future.Best regards,Kurnia DarmayantiGuest Experience Team

Dear David, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are pleased to learn that you enjoy your time in our little paradise and we hope that could have another memorable experience with you in the other time. The entire Melia Bali is looking forward to welcoming you back in the future. Best regards, Kurnia DarmayantiGuest Experience Team

Dear Lise, Warmest greetings from Melia Bali Hotel. Thank you very much for staying with us, and for taking the time to share your thoughts. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We regret to learn that we could not impress you with the hotel ambiance which you found was too big to your liking. Located on 10,7 ha of land, we aim to provide a vast sanctuary for our guests and fulfilling their needs with the extensive features of the hotel. Should you prefer to have a more intimate holiday experience, we actually have The Level service and with this you may access the exclusive areas of the hotel. You could enjoy your quiet time accompanied by the finest service of our team. We hope that you will be able to enjoy the exclusive The Level experience on your next stay! In regards to the price range, we would like to share that prices in our outlets are mostly corresponding to the average prices in other 5-star hotels in Nusa Dua area. In order to give a better value for our guests, we offer All Inclusive package which is not something that all hotels in this area offer. Our All Inclusive package allows you to savor various food and beverage options, non-motorized water sport equipment, life enriching activities and excursions to popular destinations in Bali. Concerning the breakfast, you may rest assured that your comments were forwarded to the responsible department for further review as we are constantly looking to improve in all areas of our hotel. Lise, we extend our apologies for any inconveniences you might have experienced during the stay. We hope we will have another opportunity to welcome you for a stay that not only meets but exceeds your expectations. Best regards, Isma Suryani Quality Control Officer

Dear Joran, Greetings from the Island of Gods! Thank you very much for choosing Melia Bali as you staying destination during holiday and thank you for taking time to share your recent experience with us. We are very proud to read that you had a wonderful holiday and have impressed by the personalized levels of services provided by our staff throughout your entire stay. Moreover, it's absolutely delightful to see that you loved spending time at our tranquil beach - the ideal location to relax and unwind during a stay at our resort. Guests could enjoy their time on the hammock and swing by the beach overlooking the calm clear water of Indian Ocean. In the morning, you could also see the beautiful view of Mount Agung - the highest mountain in Bali. Please consider Melia Bali as your home away from home, and we are looking forward to welcome you back soon for another memorable holidays here with us at Melia Bali. Best Regards, Jaqline Masda Quality Control Officer

Dear Melanie, Tropical greetings from the shores of Indian Ocean! Thank you very much for staying with us and thank you for reviewing us. We are thrilled to know that Melia Bali exceeded your expectations and created truly unforgettable experience for you. Besides, we are elated to hear that you were impressed with the room and you loved to relax in our tranquil beach while lied down on our sun bed - the ideal locations to relax and unwind during a stay at our resort as much as you wanted. We do hope you will have an opportunity to come back to Bali and to stay in our little paradise again. Best Regards, Jaqline Masda Quality Control Officer

Dear Myriam, Sunny greetings from the Tropical Paradise! Thank you for choosing Melia Bali to stay with us on and we would like to extend our appreciation for your valuable feedback. The entire Melia Bali family will be looking forward to welcome you back and it would be our pleasure to assist upon any of your needs. Best regards, Isma Suryani Quality Control Officer

Dear Mr. Mehdi, Warmest greetings from Melia Bali. Thank you for staying with us and for taking time to share your feedback. First and foremost, we are very sorry to hear that we could not meet your expectations during your recent stay, and we extend our most profound apologies for any inconvenience you may have experienced. We take your comments very seriously and concerned departments are following up your feedback. However, with much regret we discovered that there was no record or report of similar to your comment and we believe it is very unfortunate that we could not assist you during your stay as we have French speaking staff in the hotel who are pleased and very willing to assist our guest to provide enjoyable stay. Nevertheless, kindly be informed that the room has been thoroughly checked by our team, as well as occupied by other guests after your departure, however no traces of insects were found. Please be informed that we collaborate with Indonesian well-known Pest Control Company “Rentokill” who does regular preventive treatments in all rooms, outlets and the garden. To ensure all necessary standards are in place the hotel goes through regular checks by the governmental institutions and we always pass them successfully. Once again, we reiterate our apologies for this unfortunate experience you had during your stay and thank you for sharing your feedback for our continuous improvement. We do hope to have an opportunity to welcome you back again. Sincerely, Yelyzaveta K.