Ratings based on 937 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 6, 2024 on Expedia
I left smells bad like weed the rooms
Comment from Hotel Management
Mar. 11, 2024 by Sam, Hotel Management
I'm sorry to hear about your experience! Please let me know if you need any further assistance and we hope to see you again soon!
by A traveller
BAD HOTEL!!! STAY SOMEWHERE ELSE
Posted Mar. 4, 2024 on HotelsTold the breakfast buffet was $xx, bill for breakfast buffet was $twice. Told that the coffee and juice plus added gratuity were added. That was the most expensive bagel, coffee and juice that i have ever had, even by New York standards. What is really SCREWED UP is there is free coffee in the lobby. That means I could have walked in with free coffee from the lobby. The coffee also sucked, not very good at all! When I told the front desk they acted concerned but clearly didn't really care at all, saying they couldn't do anything about it. Found the bed uncomfortable, looked like there was a stain on the bottom sheet. Overpriced stay away. Find other hotel options this place sucks.
Comment from Hotel Management
Mar. 5, 2024 by Dee, Hotel Management
Thank you for choosing to stay at our hotel and for providing feedback. I'm sorry to hear about your experience. I have shared your feedback with upper management in hopes of resolving these issues. Please let me know if you need any further assistance and we hope to see you again soon!
by A traveller
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 6, 2024 by Samantha Estupinan - Assistant General Manager, Hotel Management
Thank you for the great review! We hope to see you again soon!
by A traveller from Sleepy Hollow
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Sam, Hotel Management
Thank you for the review Amanda! Hope to see you again soon!
by A traveller
Posted Feb. 27, 2024 on Expedia
Great😊
Comment from Hotel Management
Mar. 6, 2024 by Samantha Estupinan - Assistant General Manager, Hotel Management
Thank you for the great review! WE hope to see you again soon!
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by Dee, Hotel Management
Thank you for choosing to stay at our hotel and for providing feedback. I'm glad to hear you enjoyed your stay! Please let me know if you need any further assistance and we hope to see you again soon!
by A traveller
Posted Feb. 24, 2024 on Hotels
I stayed 2 nights and the front desk asked if I wanted the room to be cleaned the next day. I said yes, however no one came to clean the room.
Comment from Hotel Management
Feb. 26, 2024 by D, Hotel Management
Thank you for choosing to stay at our hotel and for providing feedback. I'm sorry to hear about your experience. I have shared your feedback with upper management in hopes of resolving these issues. Please let me know if you need any further assistance and we hope to see you again soon!
by A traveller
Posted Feb. 24, 2024 on Expedia
👍Decor and staff .
Comment from Hotel Management
Feb. 26, 2024 by Dee, Hotel Management
Thank you for choosing to stay at our hotel and for providing feedback. I'm glad to hear you enjoyed your stay! Please let me know if you need any further assistance and we hope to see you again soon!
by A traveller
Posted Feb. 23, 2024 on Expedia
Very clean. Restaurant food amazing. Staff amazing. Definitely a spot to return to when weather is warmer
Comment from Hotel Management
Feb. 24, 2024 by Dee, Hotel Management
Thank you for choosing to stay at our hotel and for providing feedback. I'm glad to hear you enjoyed your stay! Please let me know if you need any further assistance and we hope to see you again soon!
by A traveller from Brooklyn
Posted Feb. 23, 2024 on Expedia
The parking garage arrangement is very weird but I guess it’s good that there’s parking in general. The exits to the building don’t quiet lead you to the parking area, so you have to walk far with your bags in order to get to the hotel. Overall the restaurant on site and the staff are great and the food was also really good and flavorful. Their sangria is also amazing. The only issue I have is that they charge a “destination fee “ of $25 per day but that doesn’t include breakfast and in the winter that eliminates usage of the pool so the fee should be waived.
Comment from Hotel Management
Feb. 26, 2024 by D, Hotel Management
Thank you for choosing to stay at our hotel and for providing feedback. I'm sorry to hear about your experience. I have shared your feedback with upper management in hopes of resolving these issues. Please let me know if you need any further assistance and we hope to see you again soon!
