Ratings based on 17 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
3.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 21, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Guest Relation Management, Hotel Management
Hi Jessica,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A traveller
Posted Feb. 18, 2024 on Expedia
Clean hotel and helpful staff, readily accomodating my needs. Freshly furnished rooms and comfortable mattress. Easy check in and check out. Uber showed up in less than 3 minutes. Ride to Oakland airport took less than 10 mins.
Comment from Hotel Management
Feb. 20, 2024 by Guest Relation Management, Hotel Management
Hi Natalie,We're thrilled to hear that you had a fantastic experience during your stay with us! Providing a clean hotel, helpful staff, and comfortable accommodations are top priorities for us, and we're delighted that we met your expectations in these areas. It's wonderful to hear that our freshly furnished rooms and comfortable mattresses contributed to a pleasant stay. We're also glad to hear that your check-in and check-out processes were smooth and that transportation to the Oakland airport was quick and convenient. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.
by A traveller
Quiet and convenient
Posted Feb. 18, 2024 on HotelsThe service was great, fast and easy check-in. The room looks amazing. Enough hot water to enjoy a nice shower or bath. Penlty of parking. The offer room service which is not affiliated with the hotel. I didn't gey room service but I would have if I have known. The bed was not that great, i have a bad back and it really didn't make things great. And the parking fee is a unnecessary charge.
Comment from Hotel Management
Feb. 20, 2024 by Guest Relation Management, Hotel Management
Hello Guest,We're delighted to hear that you had a positive experience with our service, check-in process, room quality, and amenities such as ample parking and hot water availability. Your satisfaction is important to us, and we're glad we could meet your expectations in these areas. Your feedback regarding the bed and parking fee are noted, and we will take it into consideration as we continue to strive to improve our services. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A traveller
Posted Feb. 7, 2024 on Expedia
Clean rooms and helpful staff who allowed me to check in early as my flight arrived in morning. Right off the freeway so easy on and off. Seems like they recently upgraded the rooms. Quite modern feel. Will come again.
Comment from Hotel Management
Feb. 9, 2024 by Guest Relation Management, Hotel Management
Hi Raj,It's wonderful to hear that you had such a positive experience during your stay with us! We're thrilled that you found our rooms clean and enjoyed the modern upgrades. Providing helpful and accommodating service is a priority for us, and we're glad we could accommodate your early check-in request. Additionally, we're happy to hear that our convenient location off the freeway made your travel experience smoother. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon for another great stay!
by A traveller
Posted Feb. 3, 2024 on Expedia
Nice front desk
Comment from Hotel Management
Feb. 6, 2024 by Guest Relation Management, Hotel Management
Hi Krishna,Thank you for your kind words about our front desk staff! We're delighted to hear that you had a positive experience with them during your stay. Providing friendly and helpful service is a top priority for us, and we're glad that our team was able to assist you. We appreciate your business and hope to have the pleasure of serving you again soon.
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by Manager, Hotel Management
Hello Janace,We apologize for any inconvenience caused during your stay. Please reach out to us directly so that we may address any concerns you may have.
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Guest Relation Management, Hotel Management
Hi Maria,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.
by A traveller
Posted Jan. 3, 2024 on Expedia
I liked that the staff was responsive to my issues in my first two rooms, but the third room had a broken shower curtain rod. I didn't complain because it was the third room and a broken shower curtain rod only affected my bathroom experience.
The first issue was with room A (even though non-smoking) a previous guest smoked in it. I have respiratory issues, so I couldn't stay there.
The second issue with room B, the representative moved me to room B and room B was not ready for the next occupant. I found hair on a towel and the bed had a red make-up stain. Also the remote could not be programmed for the Philips TV.
So when I got to room C, it was a relief that the broken shower curtain rod was the only issue.
The rooms didn't supply hangers to hang my clothes. There were these knobs near the TV for hanging a jacket or a sweatshirt by the hood. But I could hang my slacks up or multiple dress shirts.
Do not expect them to restock towels or make up the bed, even with a week's stay. I had to get my own replacement towels. Also, I was refused the service to make-up my bed.
There's a parking fee charge. Which I am lost on why, because there are no teams playing games at Oakland Coliseum. FYI, parking fee on website was $5/day and it's $6/day. Some readers might think that a dollar is not much of a difference, but for someone like me who stayed a week, I was charged $42 instead of $35 for parking a vehicle.
That was all the issues.
I was glad that the heating unit worked.
Comment from Hotel Management
Jan. 9, 2024 by Guest Relation Management, Hotel Management
Hi Luke,Thank you for your feedback regarding your recent stay at our hotel. Your concerns regarding the smoking odor, cleanliness, broken shower curtain rod, and the remote programming issue are all significant, and we regret that these impacted your stay. We will investigate each matter thoroughly and take corrective actions to ensure similar issues do not occur in the future. We also acknowledge your observations about the lack of hangers, restocking of towels, and bed make-up service. Your comments will be shared with our housekeeping team to enhance our services and improve the overall guest experience. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.
by A traveller
Smelled like cigarettes
Posted Dec. 29, 2023 on HotelsThe room was decent sized. Location was very noisy. The roomed reeked of cigarettes despite it being non smoking. Luckily I only stayed for one night.
Comment from Hotel Management
Dec. 31, 2023 by Manager, Hotel Management
Hello Jewel,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable environment for all guests and we will certainly address the odor issue you mentioned. We appreciate your understanding and hope to have the opportunity to serve you again in the future.
by A traveller
Posted Dec. 11, 2023 on Expedia
Comment from Hotel Management
Jan. 2, 2024 by Guest Relation Management, Hotel Management
Hi Amanda,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
