Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Paris
Publié le 9 oct. 2019 sur Expedia
Tout etait excellent ,c’est mon 2eme sejour :la perfection
Commentaires de Gestion de l’hôtel
22 oct. 2019 par Director of Rooms, Gestion de l’hôtel
Thank you Bachir!
Warm Regards,
Peter Houston
par un voyageur
Publié le 14 janv. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2019 par Quality Manager, Gestion de l’hôtel
Thank you very much for choosing to stay with us and taking the time to share this valuable feedback!
Warm Regards,
Peter Houston
par un voyageur de Paris-France
Beau hôtel avec frais élevés; parking 30$ la nuit
Publié le 22 août 2018 sur HotelsL'hôtel est magnifique, chaleureux belle ambiance, la vue est moyenne, resto top mais très cher. Frais de parking en self park 30$ la nuit excessives.
Commentaires de Gestion de l’hôtel
29 août 2018 par Quality Manager, Gestion de l’hôtel
Merci beaucoup!
Peter Houston
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Edward Roe - General Manager, Gestion de l’hôtel
Dera Cindy, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to personally thank you for taking the time to share your recent experiences while at our resort where truly "5 out of 5".Therefore, thank you and we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely,Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Wonderful hotel with beautiful view, great service, good food. It is one of the highlights of our trips when we visit our daughter in Berkley. Highly recommend it.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Edward Roe - General Manager, Gestion de l’hôtel
Dear Amita, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, thank you so much for taking the time to write and post this lovely "5 out of 5" wonderful review. It was great to read how our resort, the service you receive as well as the overall experiences are "one of the highlights of our trips when we visit our daughter in Berkley".Thank you so very much as we are definitely looking forward to having the opportunity to welcome you back soon.Yours sincerely,Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel
par un voyageur
Publié le 14 févr. 2024 sur Expedia
The staf not friendly
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Edward Roe - General Manager, Gestion de l’hôtel
Dear Catarina, as the General Manager of Claremont Club & Spa, a Fairmont Hotel, I wanted to personally reach out to you to sincerely apologize for your experience when you recently stayed with us regarding "The staff not friendly". In addition, I would certainly like to somehow reassure you that this lack of engaging personalized serviced isn't indicative of the finale level of experience and personalized service that we are striving for. I do hope I will have the opportunity to welcome you back to our resort when your future travels once again include the City of Berkley, and if there's anything else I can offer or assist with please don't hesitate to let me know.Yours sincerely, and apologies once more,Edward Roe General Manager Claremont club & Spa
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Edward Roe - General Manager, Gestion de l’hôtel
Dear Jin, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel it was certainly a pleasure to welcome you to our resort when your recent travels included the City of Berkeley. In addition, we are looking forward to having the opportunity to welcome you back soon, plus thank you too for sharing how much you enjoyed your experience with this "5 out of 5" review.Yours sincerely, Edward Roe General Manager Calremont Club & Spa, A Fairmont Hotel
par un voyageur
Love this place
Publié le 5 févr. 2024 sur HotelsI love the place so much. Amazing views, and I love everything about it.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Sabrina Yee- Front Office Manager, Gestion de l’hôtel
Thank you so much for sharing your positive feedback! We hope to welcome you again soon to our Castle in the Hills!
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Beautiful property. Friendly staff. Room was clean and modern. Dining in both the restaurant and cafe were great. Service & food! Will plan to stay here again in my next visit to the area.
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Edward Roe - General Manager, Gestion de l’hôtel
Dear Victoria, on behalf of myself and the entire team, when your recent travels included the City of Berkeley thank you for staying with us here at Claremont Club & Spa, A Fairmont Hotel. In addition, thank you too for taking the time to write and post this wonderful "5 out of 5" review, especially where you highlighted "Friendly staff" as I'm truly lucky and extremely fortunate to work alongside such a passionate and engaged of hospitality professionals. Plus, thank you also for sharing "Will plan to stay here again" as this is the best complement and recognition that we all strive for.Thank you once again, and we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely,Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel
par un voyageur
Publié le 29 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Sabrina Yee- Front Office Manager, Gestion de l’hôtel
Thank you so much for your response! We hope to see you again soon!
