Ratings based on 27 Guest Reviews
Hear it directly from our travellers
5.0 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 9, 2024 on Expedia
Hotel Flavia has potential with its excellent atmosphere, city views, comfortable beds, and great showers! However, our stay was pretty disappointing due to several issues with the staff, food, and room temperature. The welcome drinks weren't good. Despite the pool being right next to the bar, we had to ask for service. The appetizers we had were good. Dinner wasn't anything special, and despite their low number of menu options, they did not have chicken, and my husband had to dispose of the poor-quality beef. The dessert was completely overpriced and such a joke! I will gladly pay for anything that is good, but their dessert was basic, something you can make at home out of a box. Breakfast was a letdown, too. Despite explaining in Spanish how we wanted our eggs cooked, they managed to overcook them. We even pulled up a picture because we could tell the waitress was struggling to understand. They kept running out of basic ingredients, which was frustrating given the number of options they had. The rooms didn't have AC, and the fans they provided weren't enough to keep us cool. We had to leave the window open, but then we got woken up by barking dogs in the middle of the night. Overall, while the hotel looks good online, the reality didn't match up. The staff seemed overwhelmed and felt like they weren't properly managing the place. It has potential, but they need to step up their game with better management and food quality for us to consider returning.
by A traveller
Posted Feb. 27, 2024 on Expedia
the property is beautiful. the staff was (Rafe and Max) exceptional-friendly, responsive and had great suggestions for things to do and eat. the cocktails so very good!! Food very good as well. Just a beautiful space at every turn.
it is 20 minutes from the city centre so you have account for that everyday. and it is a steep hill but the view is worth it! the surrounding neighborhood is not walkable...they should pave the road next to the hotel where there are private homes. HOOKS in the bathroom for towels please!
by A traveller
Posted Feb. 26, 2024 on Expedia
by A traveller
Posted Feb. 2, 2024 on Expedia
by A traveller
Flavia is awesome ! Top notch !!
Posted Jan. 20, 2024 on HotelsFlavia is off the charts ! Elegant, modern, fantastic vibe and great service. Privileged location on top of the hill on the Northern tip of the city with breathtaking views !! Rafa (at the reception desk) was super helpful. Will definitely come back.
by A traveller
Posted Dec. 23, 2023 on Expedia
by A traveller
Posted Dec. 6, 2023 on Expedia
Lovely View, great atmosphere, unique concept and excellent staff
by A traveller
Sensational
Posted Nov. 22, 2023 on HotelsWhat an amazing stay from beginning to end. The artwork, the furnishings, the food (!!!!), the views... everything about our stay was incredible and I can't wait to return someday.
by A traveller
Posted Nov. 15, 2023 on Expedia
by A traveller
Posted Nov. 6, 2023 on Expedia
After reading the bad reviews, I was skeptical and worried about staying here. However, I am honestly so happy we stayed at Hotel Flavia. My boyfriend and I are world travelers, so we’ve seen and experienced a lot (good, bad, pretty, and ugly). We both feel grateful to all the staff. When I say all, I am referring to the security, housekeeper, cleaning staff, manager, and servers (everyone). Thank you all for making our experience unforgettable! Rafael, who runs the hotel, was increíble. We are in awe of his knowledge of the property, architecture, design, and art. He made us feel at home and made sure we were taken care of. If we had questions or needed help, he always found a solution. All the staff is in syne, and if someone has a question and doesn’t know that “specific job/answer,” it does not matter. They will help you and find the person who can help you further. They won’t tell you, “No, sorry, or I don’t know.” They helped you! I loved that! What I love about Rafael is that he wears different hats. He sees something that needs to be done, and he does it, from running the hotel to helping carry luggage. He has excellent management skills and the charisma to excel as a leader. I do logistics, operations, and production, so I notice everything. I was impressed! Sebastian, our waiter, was attentive, very knowledgeable about the menu, had great food recommendations, and made all of our dining experiences fun and stress-free. I highly recommend Hotel Flavia.
