Ratings based on 693 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from North Hollywood
Posted May 29, 2024
Comment from Hotel Management
May 30, 2024 by Casa del Sótano Oaxaca, Hotel Management
Hola Linda, gracias por su visita, un placer recibirla en Casa, saludos cordiales!
by A traveller
Posted Mar. 18, 2024 on Expedia
I liked the location of the hotel. The front desk staff was very good. The maid service was not good. Our room was great except for the poor placement of the AC unit. Who needs the kitchen to be cooled and not the bedroom? A simple inexpensive fix would be to have a fan on the space above the wall that separates the kitchen and bedroom to allow the cool air access to the bedroom.
Comment from Hotel Management
Mar. 19, 2024 by Casa del Sótano Oaxaca, Hotel Management
Hi Peter, it was a pleasure to assist you, we take in mind all comments to improve our services and facilities, always welcome to Casa. Our best wishes!
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by Casa del Sótano Oaxaca, Hotel Management
Hola Daniel, gracias por su visita, siempre bienvenido a Casa, nuestros mejores deseos, saludos cordiales!
by A traveller
Posted Mar. 16, 2024 on Expedia
Clean, comfortable, convenient and quaint
Comment from Hotel Management
Mar. 16, 2024 by Casa del sótano Oaxaca , Hotel Management
Hi Mallory, it was a pleasure to assist you, always welcome to Casa
by A traveller
Posted Mar. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 16, 2024 by Casa del sótano Oaxaca , Hotel Management
Hola Adriana, un placer recibirlos en Casa, saludos cordiales!
by A traveller
Posted Mar. 11, 2024 on Expedia
Very disappointed! The images on Expedia are deceptive! Very little water coming out from shower head, smells horribly, lacking basic items that a hotel should have. I needed to borrow scissors and a needle with some thread, they had neither. The jacuzzi is a joke! The water was so dirty that I wouldn’t dare put my feet in it. This facility is very unkept.
Comment from Hotel Management
Mar. 11, 2024 by Casa del Sótano Oaxaca, Hotel Management
Hola Petra, lamentamos que su estancia no haya sido como usted esperaba, agradecemos el tiempo que se tomó para realizar esta reseña, nos hubiera gustado nos realizara el reporte directamente en su momento, gracias por su visita.
by A traveller
Posted Mar. 8, 2024 on Hotels
Comment from Hotel Management
Mar. 10, 2024 by Casa del Sótano Oaxaca, Hotel Management
Hola Lisa, gracias por su visita, un placer recibirlos en Casa, nuestros mejores deseos, saludos!
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 6, 2024 by Casa del Sótano Oaxaca, Hotel Management
Hola Rebecca, gracias por su visita, saludos cordiales!
by A traveller
Posted Feb. 29, 2024 on Expedia
This hotel is not good value for the price . Our King room (#18) was very small, and not very clean . It is a quaint hotel but needs an upgrade and the entire room, towels, linens are tired and worn . The upstairs Terrace had no chairs to sit on , the Jacuzzi area had worn furniture, filthy glass panels around it and the Jacuzzi water was not inviting at all . I will not return.
Comment from Hotel Management
Feb. 29, 2024 by Casa del Sótano Oaxaca, Hotel Management
Hi Sandra, we are sorry about the inconveniences, we take in mind all comments to improve our services and facilities. Kind regards!
by A traveller
Posted Feb. 28, 2024 on Expedia
The property is in a great location. It’s walking distance to the city center. However it’s very outdated. The pool upstairs looked cloudy and It had an old smell to it. The key is also huge to carry.
Comment from Hotel Management
Feb. 29, 2024 by Casa del Sótano Oaxaca, Hotel Management
Hi Lessy, we are sorry about the inconveniences, we take in minde all coments to improve our services and facilities. Kind regards!
