Ratings based on 99 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 9, 2023 on Expedia
I booked a reservation months in advance based on the location and pictures; at the time of booking it said rooms in the area were selling out fast or some locations had no rooms left for the dates I needed. The day I go to check in the hotel staff informs me that they are not honoring pre-paid reservations. They also informed me that the hotel has not been taking reservations via third parties for the previous two weeks. They informed me that there was rooms available but I would have to pay them directly and then I would get a refund through Expedia. The room and hotel didn’t look like the pictures and were not the cleanest. The room was possibly used as a storage since there was two older mattresses near the restrooms. The day came to check out and submitted my request for the refund via Expedia chat and was later emailed informing me that they can’t get a hold of the hotel property manager. I submitted photographic proof of the sign saying they were not honoring reservations and also provided a direct contact phone number for the person in charge of the hotel. I was once again told that they couldn’t process a refund. I called the hotel supervisor and informed them Expedia was not honoring my refund; he then informed me that the hotel itself used OYO properties in the past to confirm reservations but they were having issues with fees and payments through OYO; he suggested to tell Expedia to contact them. I have yet to be contacted regarding my refund!
Comment from Hotel Management
Dec. 6, 2023 by Barbara, Hotel Management
Hi, German! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara
by A traveller
Posted Aug. 3, 2023 on Expedia
The room was disgusting. It was really dirty, mold in the sink, grime, no hot water, fan was dusty and the tawels and bed stuff were old n stained, cockroaches size of a mouse. I dont recommend it at all
by A traveller
Not accurate pictures, very worn and dirty
Posted May 14, 2023 on HotelsWarning, the hotel looks nothing like the pictures. The pictures must be at least 10 years old. This is very deceiving.
The hotel is very worn down and dirty. We paid for 3 nights but ended up leaving after just 1 due to the room being dirty and not feeling comfortable.
There were stains on the sheets, the shower was filthy, we didn't get towels in the room and had to ask for them. When we did get them they were also stained, grey and old looking.
The owners didn't speak any English which meant we couldn't communicate our issues, so we decided it was just best to lose our money and leave without trying to get a refund.
The owner did seem to care when we left, but it was just too hard to communicate with him due to us not speaking Spanish and him and others working not speaking English.
Comment from Hotel Management
Jun. 24, 2023 by Lisa, Hotel Management
Hi, Natalie! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Lisa
by A traveller
Posted Mar. 24, 2020 on Expedia
Amazing people , safe and their dog it’s adorable. Mario and Margarito are just amazing guys I want to thank this hotel I stay in for everything . God bless Marilu ❤️
Comment from Hotel Management
Mar. 24, 2020 by OYO Hotel Mi Casa, Hotel Management
Hola, agradecemos tus comentarios y tu preferencia. Nos complace saber que tuviste una estancia placentera con nosotros, esperamos que vuelvas pronto. ¡Saludos!
by A traveller
TERRIBLE CLEANLINESS!!!
Posted Feb. 23, 2020 on HotelsCeiling fan would drop dust all day long. There were bed bugs on my first night, and I found a cockroach on my second. I didn’t bother staying my third paid night.
Comment from Hotel Management
Mar. 12, 2020 by OYO Hotel Mi Casa, Hotel Management
Hello, we appreciate your comments and deeply regret that you took that impression. We have shared your comments with the team in charge to take the necessary measures so that this does not happen again. Receive our most sincere apologies for any inconvenience we may have caused you.
by A traveller from Oxnard California
Posted Jan. 20, 2020 on Expedia
it was more than i expect. The decoration was really nice.
Comment from Hotel Management
Jan. 30, 2020 by OYO Hotel Mi Casa, Hotel Management
Hello, we welcome your comments and your preference. We are pleased to know that you had a pleasant stay with us, we hope you come back soon. Regards.! Attended by Miguel Q.
by A traveller
Posted Nov. 7, 2019 on Expedia
Staff very friendly, great location and spacious rooms
Comment from Hotel Management
Dec. 12, 2019 by OYO Hotel Mi Casa, Hotel Management
Thank you for your comment and for choosing our hotel. We are very happy to know that you enjoyed your stay with us. We hope your next visit will be very soon!
by A traveller
Posted Aug. 2, 2018 on Expedia
by Simon
Inaccurate listing
Posted Mar. 28, 2017 on HotelsThis is a cheap hotel, but unfortunately fell short of my expectations which I don't think are particularly high.
The room measured about 3.5m x 3.5m, basically big enough for a double bed and space to walk around it. The description on hotels.com says 20 meters square. When you are dealing with small rooms, quoting a size that is 60% larger than the reality is not acceptable from my perspective.
The toilet didn't flush properly, leaving it dirty.
I was there for two nights. The room was not cleaned. I'm not sure if this is policy or if I was unlucky.
WiFi didn't work in the room but I guess for a cheap hotel that shouldn't be a deal breaker.
Staff were friendly and quickly replaced my key as it had bent and nearly snapped in the lock.
It's about a 5-10min walk into the town, or a similar distance to the bus station.
by Salvador from New Orleans
Quaint hotel with good food.
Posted Mar. 19, 2016 on HotelsAll was fine & nice pario they were cleaning up so I did not get to use it but lobby & restaurant very comfortable. Wi-fi worked good there but was so-so in room. Super friendly staff who told me how to get around. 1 of the cooks drive me to the mini-bus station, for a fee so I would get on the right one to Puerto Angel because different service take you different places. Cost a little more than taxi but avoided any hastle or waiting.
