Note fondée sur 860 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
11 mai 2022 par Hotel Staff, Gestion de l’hôtel
Dear Camil, We are overjoyed to have been your hotel of choice. Guest satisfaction is a top priority, and we are so happy to have met your expectations. Many thanks for your review
par un voyageur
A éviter absolument !
Publié le 27 janv. 2022 sur HotelsLa moitié des chambres donnent sur l'Interstate. Le vacarme est assourdissant toute la nuit durant car les fenêtres ne sont pas isolantes phoniquement.
Commentaires de Gestion de l’hôtel
27 janv. 2022 par Robert Weeman, Gestion de l’hôtel
Thank you for your feedback, while half of our hotel does indeed face the highway, we could have moved you to a quieter room had you notified the Front Desk,
We hope you will give us another chance to exceed your expectations.
par un voyageur
Séchoir défectueux
Publié le 25 nov. 2021 sur HotelsLe séchoir ne fonctionne pas , le reste c’est bien
Commentaires de Gestion de l’hôtel
26 nov. 2021 par Hotel Management, Gestion de l’hôtel
Dear Pierre, We are overjoyed to have been your hotel of choice. Guest satisfaction is a top priority, and we are so happy to have met your expectations. Many thanks for your review!
par un voyageur
Publié le 12 mai 2024
Commentaires de Gestion de l’hôtel
1 juin 2024 par GM, Gestion de l’hôtel
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and your feedback. I hope that you were able to take in some local culture during your visit. We look forward to hosting you again.Sincerely,Derek P, General Manager
par un voyageur de SOUTHPORT
Publié le 19 avr. 2024
Convenience
Commentaires de Gestion de l’hôtel
21 avr. 2024 par GM, Gestion de l’hôtel
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and your feedback. I am glad that my team provided you with a positive customer service experience. We look forward to hosting you again.Sincerely,Derek P, General Manager
par un voyageur
Publié le 18 mars 2024
Commentaires de Gestion de l’hôtel
19 mars 2024 par Best Western, Gestion de l’hôtel
Dear Anthony,We are sorry for not exceeding your expectations and We hope you'll give us another chance to show you the hospitality you deserve."Sincerely,Derek P.General Manager
par un voyageur
Publié le 7 mars 2024 sur Expedia
Our check-in rep was great - very efficient and professional. But the other rep was dealing with two men who apparently had all credit cards that were no good. Perhaps she didn’t feel well, but she stood hunched over her keyboard and had her head and hair hanging down and barely spoke. It was just very uncomfortable for the rest of us standing there.
Commentaires de Gestion de l’hôtel
10 mars 2024 par AGM, Gestion de l’hôtel
Good Afternoon,I want to thank you for taking the time to review our property. From the entire staff at Best Western Ocala Park Centre, we never want a guest to feel uncomfortable. I do apologize that you had a negative interaction with our staff. Just to let you know, I will be reminding my staff that, even when dealing with challenges, our guests need to feel welcome and interactions should be full of positivity. I appreciate that you brought this to my attention because it gives me an opportunity to address concerns with my staff as well as use this as a teaching tool and how to deal with challenges or even challenging guests - if that were the case. I look forward to seeing you for a return stay and hope that next time, we can earn that 5th star.Sincerely,Cyndi Cornell, Assistant General ManagerBest Western Ocala Park Centre
par un voyageur
Publié le 7 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 mars 2024 par AGM, Gestion de l’hôtel
Good Afternoon,From the entire staff at Best Western Ocala Park Center, I would like to thank you for giving us 5 stars. I hope your next visit with us will be even better.Sincerely,Cyndi Cornell, Assistant General ManagerBest Western Ocala Park Centre
par un voyageur
Publié le 6 mars 2024 sur Expedia
The lady at front desk was super nice . Was a lot of help
Commentaires de Gestion de l’hôtel
10 mars 2024 par GM, Gestion de l’hôtel
Good Afternoon,From the entire team, I want to thank you for taking the time to provide positive feedback. Positive feedback about my team always makes my day! Our team at Best Wester Ocala Park Centre is hard working and we strive to please and welcome each guest as if they were family.We look forward to hosting you again soon.Sincerely,Derek PDerek.Poineau@hdghotels.com
par un voyageur
Noisy traffic but clean room
Publié le 2 mars 2024 sur HotelsWay too noisy. Kept me up all night hearing cars outside the window. Everything else was good.
Commentaires de Gestion de l’hôtel
10 mars 2024 par GM, Gestion de l’hôtel
Good Afternoon,From the entire team at Best Western Ocala Park Centre, I want to thank you for taking the time to provide your feedback. I do apologize about the traffic noise. We strive to treat each guest like family. We look forward to hosting you again and providing you with a much quieter stay.Sincerely,Derek P, General Managerderek.poineau@hdghotels.com
