Note fondée sur 680 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 janv. 2024 sur Expedia
We had a very pleasant stay at this Delta hotel!
First off the clean, modern and big lobby gave good 1st impression, which was elevated by the warm and friendly front desk agent, making the check-in process as smooth as it could be!
The room was nice, comfy and clean. We had the opportunity to have our window pool-side! Windows (throughout) are not well sound-proof (we could very well hear maintenance trolleys roll onto cobbled paths, even though we were on 3rd floor).
The resort is great! We wish we had planned one extra night, just to take full advantage of it. First there is that giant pool, with a slide for kids (approx. 46’’ or 48’’ minimal height) and a waterfall. Note that this pool is not heated. However, there is another smaller (but still good size) pool, that one being heated! Apart from that, there are 2 hot tubs, 1 outdoor bar, a huge terrasse with outdooring sets and gas firepit
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Customer Service, Gestion de l’hôtel
Benoit, we're thrilled to hear about your pleasant experience at Delta Hotels by Marriott Orlando Celebration. It brings us joy that our contemporary lobby and warm reception made a great first impression. It seems our cozy rooms and pool-side views added to your enjoyment.We understand your sentiment about the soundproofing, and our team is continuously striving to enhance our guests' experiences. We are delighted that you relished our resort's numerous amenities, including the giant pool, hot tubs, outdoor bar, and vast terrace. It is always a pleasure to provide our guests with more reasons to extend their stay. We eagerly anticipate your return and the opportunity to offer you an even more splendid stay!
par un voyageur
Publié le 4 janv. 2024 sur Expedia
Court mais bien
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Customer Service, Gestion de l’hôtel
Marco, je suis ravi d'apprendre que vous avez passé un séjour convenable au Delta Hotels by Marriott Orlando Celebration. Nous apprécions vos commentaires et attendons avec impatience une autre opportunité de vous servir à l'avenir.
par un voyageur
Publié le 12 nov. 2023 sur Expedia
Amazing service amazing room service overall great experience
Commentaires de Gestion de l’hôtel
24 nov. 2023 par Customer Service, Gestion de l’hôtel
Pearlina, thank you for your glowing feedback. It's fantastic to hear that you found the service at Delta Hotels by Marriott Orlando Celebration remarkable, complemented well by our room service. We're thrilled that your overall experience was exceptional. We welcome the opportunity to serve you again in the future.
par un voyageur
Publié le 7 août 2023 sur Expedia
Excellent!
Commentaires de Gestion de l’hôtel
7 août 2023 par Customer Service, Gestion de l’hôtel
Hello Carine,Your simple but powerful word 'excellent' brings a big smile to our faces at Delta Hotels by Marriott Orlando Celebration. We are thrilled you enjoyed your time with us and look forward to welcoming you back again soon.
par un voyageur
Publié le 7 avr. 2024
Nice facility and grounds
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Customer Service, Gestion de l’hôtel
Ruth, we're thrilled you enjoyed your stay at Delta Hotels by Marriott Orlando Celebration. We take pride in our well-maintained facilities and beautiful surroundings, and it's wonderful to know they left a positive impact on your visit. We appreciate your feedback and hope to have you back soon.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
2 mars 2024 par Customer Service, Gestion de l’hôtel
Barrington, it's wonderful to hear you had a great stay at Delta Hotels by Marriott Orlando Celebration. Your satisfaction is our top priority, so we're delighted your visit was enjoyable. We hope to welcome you back on your next trip to Orlando.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, James.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Overall the place is fine, but the surprise $50 fees they charge you when you check is just completely ruined the whole experience (just stayed 1 night so it's possible they surprise you with this per day).
It's one thing to add it to the price ahead of time, it's another to exclude it when you book through Expedia and then get essentially hustled once you are there to check in.
As usual the front desk will ask for your card and mention they'll put a hold on it for incidentals - which is fair and common as well as parking and resort fees.
If course the credit card reader doesn't tell you the total and they don't offer up the additional costs without you asking.
The place is ok, but a far cry from a "resort" or anything you would expect to pay for parking for.
The staff were all very lovely though.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Service, Gestion de l’hôtel
Eric, your feedback is appreciated. Unclear fees can be disconcerting and while we do our best to communicate all costs upfront, we regret if you felt any were unexpected. Rates and fees are often outlined prior to arrival and we'll certainly consider your feedback as we work to enhance transparency.Regarding your concern about our designation and amenities, we aim to provide an elevated experience and appreciate your input on how we can better do so. It's pleasing to know that our team members were a highlight of your experience. Your comments will certainly help us improve for future visits. Thank you for your review.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Overall was a nice hotel! Everyone was very friendly, took a bit to get a working key to our hotel room once we got a working key our toilet then wasn’t working properly. They offered for maintenance to come fix it but I explained how we just wanted to get into our room to relax being it took awhile to get keys that worked to our room and they gave us a new room.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Customer Service, Gestion de l’hôtel
Makayla, it's great to know you found our team members amiable and our hotel pleasant. We regret any inconvenience you experienced regarding the room key and restroom facilities. Your comfort is our top priority, and we're glad our team was able to secure a different room for you quickly. We hope to get another chance to create an impeccable stay experience for you at Delta Hotels by Marriott Orlando Celebration.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Customer Service, Gestion de l’hôtel
Gerald, it's wonderful to learn that you had a great stay at Delta Hotels by Marriott Orlando Celebration. We appreciate your stellar rating and trust that your experience speaks volumes about our commitment to guest satisfaction. Rest assured, we will strive to maintain our standards for your future stays too. Can't wait to welcome you back!
