Ratings based on 1,322 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Expedia
by A traveller
Posted Feb. 18, 2024 on Expedia
No parking makes it inconvenient. Dining room host was not very friendly.
by A traveller
Posted Feb. 17, 2024 on Expedia
It was lovely
by A traveller
Posted Feb. 16, 2024 on Expedia
Loved its location…rideau mall…byward market! Parking across the street cost us $20 for 24hrs!! Park and walk everywhere!
by A traveller
Posted Feb. 15, 2024 on Hotels
by A traveller
Posted Feb. 14, 2024 on Expedia
Great property. Would definitely stay again!
by A traveller
Ventilation issues made it a painful stay
Posted Feb. 14, 2024 on HotelsThis hotel is well located but the ventilation system has serious issues. First I was on the 9th floor and was boiling, my room felt like a sauna and I couldn’t sleep all night. I asked to change rooms, they put me on another floor which also had issues with room temperature, it was suddenly too cold and I had to crank up the heat so the air wasn’t cold. It’s probably the worse ventilation system I’ve seen and I travel a lot. The room was ok but bathrooms felt a bit out dated. Great located and the staff is very nice.
by A traveller
Posted Feb. 14, 2024 on Expedia
Near everything
by A traveller
Posted Feb. 13, 2024 on Expedia
I frequent this hotel often because of business travel. Overall, it’s excellent but there are a few things that annoy me and which I feel should be much better dealt with by the hotel. First, the water pressure in the showers is abysmal. If you have long hair, good luck rinsing it. Terrible. Second, the floor of my shower has often been a bit gray, even though the rest of the washroom is clean. The hotel rooms are also kept at a crazy 18C before guests check in, so the first couple hours of your stay in the room (during winter months) are painfully cold. Finally, there’s not enough light in the rooms. There are 3-4 tiny lamps placed across the room, but no overhead light to really give good visibility.
Comment from Hotel Management
Feb. 15, 2024 by Sona Abbasi , Hotel Management
Dear Elana, I would like to thank you for taking the time to share your experience with us. We are very pleased to read how much you enjoyed some aspects of your stay and I would like to reassure you that I will deliver your comments to the right channels for further consideration. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa!Regards, Sona AbbasiFront Office Manager
by A traveller
Posted Feb. 13, 2024 on Expedia
The shower was bad - very difficult to regulate, was a turn-off. The toiletries such as lotion was poor quality and difficult to dispense. I need to know these are addressed before returning.
Comment from Hotel Management
Feb. 15, 2024 by Sona Abbasi , Hotel Management
Dear Leroy, I hope you enjoyed at least some aspects of your stay. Please accept our apology if you faced any inconveniences during your stay. I want to reassure you that I will deliver your comments to the right channels for further consideration and we hope you give us another chance and stay with us on your next visit to Ottawa. looking forward to welcoming you back at Novotel Ottawa. Bests, Sona AbbasiFront Office Manager
