Ratings based on 890 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 22, 2024
I hate that I book a property on amenities and then when we check in I find out the pool and spa are under construction!! It’s so annoying! I should get my money back- it’s not that hard to update a website! I feel like it is false advertising. Very disappointed ☹️
Comment from Hotel Management
Mar. 23, 2024 by Hotel Manager , Hotel Management
Dear PAMELA,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely, Hotel Manager
by A traveller
Posted Mar. 5, 2024 on Hotels
Comment from Hotel Management
Mar. 6, 2024 by Hotel Manager , Hotel Management
Dear William,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Hotel Manager, Hotel Management
Dear Diego,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager
by A traveller
Posted Mar. 2, 2024 on Expedia
Everything was good, I didn’t have any problems with staff or the room.
Comment from Hotel Management
Mar. 4, 2024 by Hotel Manager, Hotel Management
Dear David,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that everything went smoothly during your stay and that both our staff and the room met your expectations. Providing a seamless and enjoyable experience for our guests is always our priority. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
by A traveller from Atlanta
Posted Mar. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Hotel Manager , Hotel Management
Dear Donna,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager
by A traveller
Posted Mar. 1, 2024 on Hotels
Barking dog in room next door. An hour into breakfast they were all out.
Comment from Hotel Management
Mar. 2, 2024 by Hotel Manager, Hotel Management
Dear Richard,We apologize for the inconvenience you experienced during your stay. We regret that the noise from the barking dog and the lack of breakfast options affected your experience. Your comfort and satisfaction are important to us, and we regret falling short of your expectations. We will address these issues with our team to prevent similar occurrences in the future. We hope to have the opportunity to serve you better on your next visit.Sincerely, Hotel Manager
by A traveller
Posted Mar. 1, 2024 on Expedia
One of the closest to Death Valley NPS that’s also an area with lots of dining and activity. Price range good. Restaurant attached to the hotel. Good Indian cuisine. Free breakfast too. And pet friendly!
Comment from Hotel Management
Mar. 2, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your positive experience. We're thrilled to hear that our hotel's proximity to Death Valley National Park, along with the variety of dining options and activities in the area, met your expectations. It's great to know that you enjoyed the good Indian cuisine at the attached restaurant and appreciated the pet-friendly policy. We aim to provide a comfortable and enjoyable stay for all our guests, and your feedback is truly appreciated. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager
by A traveller
Posted Mar. 1, 2024 on Expedia
Booked this hotel because they had a hot tub- checked in and they said it was hot but no bubbles. Turned out it was nit functioning at all and the pool area had a person doing work - there was never a chance that was working. Very disappointing.
Comment from Hotel Management
Mar. 2, 2024 by Hotel Manager, Hotel Management
Dear Pam,We apologize for the inconvenience and disappointment you experienced regarding the hot tub during your stay. Your feedback is valuable to us, and we regret that we were unable to provide the amenity as advertised. We will investigate the issue with the hot tub and ensure that it is properly functioning for future guests. Please accept our sincere apologies for any inconvenience this may have caused, and we appreciate your understanding.Sincerely, Hotel Manager
by A traveller from San Ramon
Posted Feb. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 2, 2024 by Hotel Manager, Hotel Management
Dear Hyacinth,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager
by A traveller
Posted Feb. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 1, 2024 by Hotel Manager, Hotel Management
Dear Anthony,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager
