Ratings based on 909 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 26, 2024
very well organized. staff excellent, food good
Comment from Hotel Management
Mar. 27, 2024 by Amaya K., Hotel Management
Thank you for your positive feedback, we look forward to seeing you again soon.
by A traveller
Posted Feb. 27, 2024 on Expedia
Check-in and out was easy and staff and service is very good. We can hear the noise in the room, maybe from air conditioner or mini fridge. We have to turn them off to keep the room quite at night. Bed is too soft and not very comfortable.
Comment from Hotel Management
Feb. 27, 2024 by A. Grover, Hotel Management
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. We have taken the feedback about making things more comfortable.
by A traveller
Posted Feb. 25, 2024 on Expedia
Rooms were not clean, in bathroom, there was bug. In breakfast, most of the items were almost empty in half time and they did not care to refill them.
Comment from Hotel Management
Feb. 26, 2024 by A. Grover, Hotel Management
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Our house keeping department goes above and beyond to inspect rooms to assure we dont have these issues.
by A traveller
Location with little more
Posted Feb. 23, 2024 on HotelsOld, outdated, aging hotel. Definitely not to what I understood to be the standards for Red Lion. A convenient location right off Interstate 90 across from Columbia Basin College is all it has going for itself.
Comment from Hotel Management
Feb. 25, 2024 by A. Kaipat, Hotel Management
Thank you for your business.
by A traveller
Posted Feb. 20, 2024 on Expedia
A older motel but very clean and great staff
Comment from Hotel Management
Feb. 21, 2024 by A. Grover, Hotel Management
Thank you for taking the time to give us a review. We are excited for the upcoming renovations.
by A traveller
Posted Feb. 16, 2024 on Expedia
I will not advise another living soul to stay here. The whole place smells like the 1980s. It looks like the 1980s. My room smelled worse and the carpet in the corner was so stained it looks like a homicide happened that was poorly cleaned up. There was no outlet to plug the coffee make into unless I wanted to plug it in on the floor be the bed.. the knob in the shower was missing to set h the water from tub to shower. The parking lot is the most run down place I’ve ever seen. Never in my life will I be back here
Comment from Hotel Management
Feb. 17, 2024 by A. Grover, Hotel Management
Good afternoon,Let me start by saying how sorry we are regarding your experience with us. We strive for excellence and understand that you could have had a better stay at the Red Lion. Although we know we cannot change your experience, we would like to give you better service next time. Again, our deepest apologies.
by A traveller
Posted Feb. 12, 2024 on Expedia
I like that balcony and ability to sit outside make me feel like a home and not a hotel.
I like that nice architecture of the building.
But negative side, they did not empty trash cans or clean carpet around the rooms.
People at counter were very nice and polite.
I recommend, I will return.
Comment from Hotel Management
Feb. 13, 2024 by Sabrina, Hotel Management
Thank you for your feedback, we appreciate your business.
by A traveller
Posted Feb. 9, 2024 on Expedia
Below standard
Comment from Hotel Management
Feb. 11, 2024 by A. Grover, Hotel Management
Good afternoon,Let me start by saying how sorry we are regarding your experience with us. We strive for excellence and understand that you could have had a better stay at the Red Lion. Although we know we cannot change your experience, we would like to give you better service next time. Again, our deepest apologies.
by A traveller
Posted Feb. 9, 2024 on Expedia
Comment from Hotel Management
Feb. 11, 2024 by A. Grover, Hotel Management
Thank you for choosing Pasco Red Lion, and for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be a nice place with easy access, fresh updates, and a comfortable atmosphere despite being close to the airport.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad to have met your expectations. Your feedback is valuable to us, and we appreciate your kind words.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future.Safe travels!
by A traveller
Posted Feb. 9, 2024 on Expedia
Good stay
Comment from Hotel Management
Feb. 9, 2024 by A. Grover, Hotel Management
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
