Avis Villas Josipek

Dear Rajani,Thank you for the time you have taken writing this review.We would have loved to have read a bit more on why you consider the cabins to be the worst. Regarding the size of the cabin, all guests can preview room sizes in the description before making the reservation in this platform (Expedia)Also, we have 4 different types of cabins and 2 different types of rooms so people can choose what fits better for them according to their preference or number of travelers.

Hello dear Yair!First of all we want to thank you for the time you have taken to write this feedback. We are really sorry that you had to deal with bugs, mosquitoes and ants we really try to control them but it is not an easy job since our buildings are in a rustic style with wood and also surrounded by tropical forest. Our intention is that every guest at our rustic villas can experience nature up close so that they can feel the peace and tranquility that Costa Rica’s forests have to offer. Unfortunately sometimes the creatures here may disrupt that peace, and for that reason we recommend keeping the doors to the rooms closed, specially at night time since the light attract insects and utilizing insect repellent since we are so close to the forest. The rodent droppings you mentioned it was mostly likely gecko droppings, but we understand that creatures in the rooms are sometimes unsettling for tourist, so we have already taken measures and actions to mitigate them and bugs moving forward. Also, we are sorry about the lack of internet you had, however what we suggest to our guests in this cases is to come to our lobby if the internet is working well here. Moreover, we are concerned about the power issue, but in this case it was a problem in the community. This is the reality of life here and there is very little we can do about it. We too experienced this inconvenience. The showers are already working with hot water, and there is no way it can leak into any bedroom of the house. In relation to the trash, we remembered that you asked not to clean the house our your stay, however we suggested doing it and we took the trash out. Finally, we want to let you and our future guests know that we have a very experienced employee back working at the front desk now. We are sure he will try to solve any issue our guests have during their stay here, but please let him know. We are very excited. Thank you so much!

Hello Dear Sandhya, We are really sorry about the experience you had at our hotel. However, to clarify, your reservation made via Expedia said it was for two adults and children under 1 year old, but once your family arrived here, we realized that the children were not that age. So if you had typed the true age of the children in Expedia while booking, it would have given you the correct rate. That way we would not have been required to request the extra charge here upon arrival. Also we are concerned about the power issue, but in this case it was a problem in the community, not only in our hotel. This is the reality of life here and there is very little we can do about it. We too experienced this inconvenience.Regardless, we honestly appreciate your review. We want to let you and our future guests know that we have a very experienced employee back working at the front desk now. We are very excited.Thank you so much!

thanks for choosing us as part of your vacation time, We hope to see you soon again

Hello, Thank you so much for the time you have taken on writting this comment about our service. We really appreciate your comment about the bed, since we do not know which Bungalow or room you were in. We will check the beds to find it. On the other hand, all our bungalows have showers with hot water, however, our guests have issues working the showers, so in this case we recomend our guests inform the staff about any issue and we will for sure try to solve it. Finally, our bungalows are surrounded by forest and graden where we have different wild animals at night that makes noise, like owls, but this is something that it is out of our control. Best regards,

Hello Audrey, Thank you for the time you have taken on rating us. Best regards,

Hello i.h columbus, We really appreciate the time you have taken on writing this comment and you can be sure that we will consider your comment about the space in our bungalows. Also we are really sorry about the issue with the hot water but we are glad that our staff helped you with this.