Note fondée sur 367 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great.
Publié le 12 juill. 2024 sur HotelsGreat spot, great unit, friendly staff.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Matt, Gestion de l’hôtel
"We're delighted that you found value in your stay with us! Providing exceptional service and amenities at a reasonable price is something we take great pride in. We're thrilled that you enjoyed your experience and felt that it was worth every penny. We look forward to welcoming you back for more great value stays in the future!" Matthias Comb Hotel Manager
par un voyageur
Publié le 25 juin 2024 sur Lastminute
We arrived on a very late flight from Brisbane which the hotel staff were aware of. We retrieved our key cards from the lock box and they didn’t work so we tried the after hours number. He was very rude and kept hanging up on us as we tried to explain that our cards didn’t work and we couldn’t access the hotel.
We were left standing outside in the cold with our two kids until a resident gave us access to the lobby to wait.
Two hours later a maintenance man came and we were able to get into our room which we found rather dusty and basic.
The next morning we went to reception and the reception supervisor was so flipping rude. He basically said there was nothing wrong with the key cards and was quick to secure a hold on our credit card while talking to every other person that entered Reception. Such terrible customer service!
The only saving grace was the friendly housekeeping ladies and the location.
We will definitely NOT be staying here again.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Matt, Gestion de l’hôtel
Hi Carmel,I am truly sorry to hear about the unfortunate experiences you had during your stay with us. We deeply regret that our services did not meet your expectations and we understand the discomfort and inconvenience you and your family had to endure.The incident with the key cards is indeed regrettable. We are aware of this issue and are actively working on a solution to prevent such occurrences in the future. I apologize for the inconvenience caused and the delay in resolving the issue.I am also sorry to hear about your interaction with our after-hours staff and reception supervisor. Please be assured that this is not the level of service we aspire to provide. We will be reviewing this incident and taking necessary actions to ensure our staff communicates with our guests in a respectful and helpful manner.Your comments about the room conditions have been noted and will be addressed with our housekeeping team. We strive to provide clean and comfortable rooms for our guests and it seems we fell short in this instance.Despite your negative experiences, I am glad to hear that you found our housekeeping staff friendly and the location convenient. We take pride in our staff and location and are glad they met your expectations.I understand that you are hesitant to stay with us again, but if you reconsider, my team and I would be delighted to demonstrate the improvements we’ve made. We would be thrilled to welcome you back at Ramada Vetroblu. We are committed to ensuring that your future experiences with us reflect the high standards we aspire to.Once again, I apologize for the inconvenience caused and thank you for bringing these matters to our attention. Your feedback is instrumental in our ongoing efforts to enhance our services.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Very good localisation
Commentaires de Gestion de l’hôtel
25 juin 2024 par Matt, Gestion de l’hôtel
We're thrilled to hear that you enjoyed our convenient location! Being situated in the heart of Scarborough Beach allows our guests to explore all that the area has to offer easily. We're delighted that you found it convenient and hope to see you again soon! Matthias Comb Hotel Manager
par un voyageur
Publié le 20 juin 2024 sur Expedia
Lovely comfortable apartment with everything you need.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Matt, Gestion de l’hôtel
Thank you for highlighting our commitment to cleanliness and comfort! We take great pride in maintaining high standards throughout our hotel, and we're delighted that you found everything to your satisfaction. Your comfort is our priority, and we can't wait to welcome you back for another relaxing stay. Matthias Comb Hotel Manager
par un voyageur
Publié le 13 juin 2024 sur Expedia
1. Location is great and near to Scarborough Beach.
2. Beach is beautiful and has rows of fancy eateries to eat and be merry.
3. It is 5 minutes walk from Coles Supermarket for groceries shopping.
4. It is 7 minutes drive to Karrinyup shopping mall which is a fantastic mall that is new, vibrant and houses mass brands for great shopping experience.
5. Hotel room Carpet is old and requires a changeout. Wood flooring will be ideal for customers who face asthmatic issues.
6. Hotel lift requires servicing.
7. Hotel reception is friendly and helpful.
8. Hotel kitchen for cooking is great with ample utensils, and kitchen wares for both cooking and dish washing.
9. Requires plastic bags changeout for trash
10. To include disposable slippers for hygiene purposes
Commentaires de Gestion de l’hôtel
17 juin 2024 par Matt, Gestion de l’hôtel
We appreciate your feedback and thank you for taking the time to share your experience with us. We understand the importance of a comfortable stay, and we're sorry to hear that the Carpets and lifts packages impacted your stay. Our aim is always to provide a relaxing environment for our guests, and we regret any inconvenience caused.Please know that we take guest feedback seriously, and we will certainly take your comments into consideration as we continue to improve our accommodations. In the meantime, we're pleased to hear that you found the Location and Staff satisfactory. We hope that despite this issue, you were still able to enjoy your time with us.Thank you again for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future. Matthias Comb Hotel Manager
par un voyageur
Publié le 1 juin 2024 sur Expedia
very convenient and easy access to beach
Commentaires de Gestion de l’hôtel
3 juin 2024 par Matt, Gestion de l’hôtel
Thank you for choosing Ramada by Wyndham VetroBlu Scarborough Beach! We’re delighted to hear that you had a wonderful stay. Our team takes pride in providing exceptional service, and your feedback motivates us to continue doing our best. We look forward to welcoming you back soon! Matthias Comb Hotel Manager
par un voyageur
Publié le 31 mai 2024 sur Expedia
We found a big cockroach in 1st floor bedroom on bed during middle of the night.
Commentaires de Gestion de l’hôtel
1 juin 2024 par Matt, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are deeply sorry to hear about the unpleasant experience you had during your stay, and we sincerely apologize for the inconvenience caused by the presence of a cockroach in your room.Please rest assured that this is not the standard of cleanliness and comfort we strive to provide our guests. While we take extensive measures to maintain a pest-free environment, we acknowledge that certain aspects of nature are beyond our control. Nonetheless, we have taken immediate steps to address the issue, including conducting a thorough inspection and implementing additional pest control measures to minimize the likelihood of such occurrences.We value your feedback and would like to make it right. If you could kindly contact us directly at [Hotel Contact Information], we would appreciate the opportunity to discuss your experience further and offer a resolution that meets your satisfaction.Thank you for bringing this to our attention. We hope to have the chance to welcome you back in the future and provide you with a more pleasant stay.
par un voyageur
Publié le 25 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mai 2024 par Matt, Gestion de l’hôtel
Thank you for taking the time to share your experience at Ramada by Wyndham VetroBlu Scarborough Beach! We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide exceptional service, and it’s rewarding to know that we met your expectations.We look forward to welcoming you back in the near future. Matthias Comb hotel manager
par un voyageur
Publié le 22 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 juin 2024 par Matt, Gestion de l’hôtel
Thank you for taking the time to share your experience at Ramada by Wyndham VetroBlu Scarborough Beach! We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide exceptional service, and it’s rewarding to know that we met your expectations.We look forward to welcoming you back in the near future. Matthias Comb hotel manager
par un voyageur
Publié le 15 mai 2024 sur Expedia
Friendly staff.
Commentaires de Gestion de l’hôtel
29 mai 2024 par Matt, Gestion de l’hôtel
We're grateful for your kind words about our staff! Providing excellent service is our top priority, and we're thrilled that our team members could make your stay special. We'll be sure to pass along your compliments. We can't wait to host you again! Matthias Comb Hotel Manager