Ratings based on 887 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 27, 2024 on Expedia
Airport pick up and drop off excellent service. Easy access to city from nearby train station
Comment from Hotel Management
Feb. 28, 2024 by Sanno, Hotel Management
Thank you Linda
by A traveller
Posted Feb. 26, 2024 on Wotif
Was a great place to stay at short notice. Staff were great and the hotel overalll was great.
Comment from Hotel Management
Feb. 27, 2024 by Sanno, Hotel Management
Thank yu Jon. Hope to see you again.
by A traveller
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Feb. 26, 2024 by Sanno Hotel, Hotel Management
Thank you
by A traveller
Posted Feb. 24, 2024 on Wotif
the shuttle service was helpful, restaurant served tasty food. Fair walk from reception to rooms, bitumen surface ruined the wheels in my suitcase. A smoother surface for bags is highly recomended.
Comment from Hotel Management
Feb. 26, 2024 by Sanno Hotel, Hotel Management
Thank you for your review.
by A traveller
Posted Feb. 23, 2024 on Wotif
Thank you. Both stays were fantastic. The check in was easy, staff friendly, rooms comfortable and clean and a great courtesy bus.
Comment from Hotel Management
Feb. 26, 2024 by Sanno Hotel, Hotel Management
Thank you for your review.
by A traveller
Posted Feb. 22, 2024 on Expedia
The welcome snacks were great after my flight was cancelled and I needed to quickly find a place to stay. Very close to the airport. Would stay again when I have to fly out early the next morning.
Comment from Hotel Management
Feb. 26, 2024 by Sanno Hotel, Hotel Management
Thank you for your review.
by A traveller
Overnighter in Perth before heading home.
Posted Feb. 22, 2024 on HotelsThe location was handy to the airport & the room was nice & clean. The welcome package was a nice surprise & the offer of free airport shuttle was a great service if we had of needed it.
Comment from Hotel Management
Feb. 26, 2024 by Sanno Hotel, Hotel Management
Thank you for your review.
by A traveller
Posted Feb. 20, 2024 on Expedia
I arrived on a late flight, so I really appreciated that the hotel offered a free shuttle past midnight, and this is the reason I selected the hotel. I appreciated that the staff was helpful and friendly, and there were some welcoming food and drink items in the room. The room was clean and quiet, the bed comfortable, and the air conditioning worked well. Unfortunately, the room itself was quite worn down, which was unexpected for the price paid. The windows and doors could have used better locks for a feeling of security.
Comment from Hotel Management
Feb. 20, 2024 by Sanno, Hotel Management
Thank you for your review and for choosing our hotel for your stay. We're glad to hear that our free shuttle service was convenient for your late arrival and that our staff provided helpful and friendly service. We're also pleased to know that you found the room clean, quiet, and comfortable, with a well-functioning air conditioning system.We appreciate your feedback regarding the condition of the room. We strive to provide a comfortable and enjoyable experience for our guests, and we apologize if the room did not meet your expectations in terms of its condition. We will take your comments into consideration as we continue to make improvements to our facilities.Regarding the locks on the windows and doors, we take the safety and security of our guests very seriously. We will review our security measures to ensure that they meet the highest standards and provide a feeling of security for our guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Sanno, Hotel Management
Thank you
by A traveller
Posted Feb. 18, 2024 on Expedia
The room was spacious
Comment from Hotel Management
Feb. 20, 2024 by Sanno, Hotel Management
Thank you for your feedback. We're pleased to hear that you found the room spacious during your stay. Providing comfortable and spacious accommodations is important to us, and we're glad that we met your expectations. We appreciate your review and hope to have the pleasure of welcoming you back in the future.
