Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 avr. 2024 par Charlie, Gestion de l’hôtel
Dear Richard,On behalf of the hotel team, I would like to thank you for your score; I am pleased to see that your stay with us was enjoyable, but I also appreciate that your score reflects areas for improvement, which I have shared with our leadership team. We shall hope to welcome you again soon, should you return to the area.Sincerely,CharlieFront Desk
par un voyageur
Delta hotel Peterborough.
Publié le 9 mars 2024 sur HotelsThe hotel is clean, welcoming and comfortable. The room is spacious and comfortable. The staff are efficient friendly and helpful. In addition there is an excellent swimming pool and sauna.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Jessica, Gestion de l’hôtel
Dear Colin,Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!Kind Regards,Front Desk Team
par un voyageur
Disappointing
Publié le 24 févr. 2024 sur HotelsI am trying to locate an email address to respond to the hotel?? Cannot find one anywhere! We were awake until 4.45am due to very noisy neighbours. I called down to the reception at 2.30am, they asked for music to be turned down, this was until it started to increase. Doors were banging, manager came back up for some reason 2nd time and wished them a good evening at 3.30am as he left!!!!! A good evening? It’s the middle of the night?? We finally fell asleep once our neighbours had at 4.45am!!! Not the best stay and just an apology at the desk, terrible. Not to say we also had an 8 year old with us who did not have the best sleep and at times was a little unsettled with all the noise. The swimming pool area was so busy this time, people not adhering to rules and felt quite sorry for the paying adults who use the leisure facilities regularly as there was no respect for their use.
Breakfast used to be a buffet but this had changed and to be honest wasn’t a great deal of selection like there used to be!!
I am disappointed as we are regular guests and we have left feeling quite deflated.
I am not sure we will be back 😞
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Charlie, Gestion de l’hôtel
Dear Heidi,On behalf of the entire hotel, I would like to apologise for the issues which you faced during your stay. I appreciate that your experience fell below our standards, and for this I am truly sorry. I have passed your comments directly to our management team, who will be investigating this as a matter of priority. In the meantime, we hope that you will consider staying with us again, and give us another chance to make your stay excellent.Sincerely,CharlieFront Desk
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Amazing experience. Treated like royalty.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Rosie, Gestion de l’hôtel
Dear Jodi, We are so glad to hear that you had an amazing experience at our hotel, its wonderful to know you felt so well taken care of during your stay. We truly appreciate your kind feedback and hope to see you soon when you are next in the area. Kind regards,The Front Desk.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Charlie, Gestion de l’hôtel
Dear Luke,Thank you for taking the time to leave us a review; we are so glad you had an enjoyable stay, and will hope to see you again soon.Sincerely,CharlieFront Desk
par un voyageur
Publié le 12 févr. 2024 sur Expedia
The restaurant is understaffed. Everything else is great!
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Charlie, Gestion de l’hôtel
Dear Elizabeth,I would like to thank you for taking the time to leave your feedback for us; I shall make sure that your feedback regarding our restaurant is passed to our Food & Beverage manager. I am delighted that your stay was otherwise enjoyable, and we shall hope to see you again soon.Sincerely,CharlieFront Desk
par un voyageur
Publié le 26 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Tegan Cuppello, Gestion de l’hôtel
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!
par un voyageur
Publié le 16 janv. 2024 sur Hotels
Dirty mouldy kettle
Toilet flush broken
Mould on bath handle
Bed said king was just two singles pushed together uncomfortably
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Charlie, Gestion de l’hôtel
Dear Matt,I would like to apologise, on behalf of the entire hotel team, for the issues which you faced during your stay. I have passed your comments to our maintenance and management team, who will be investigating, to ensure that everything is resolved swiftly. I do hope that you will consider staying with us again, to give us another chance to make your stay as flawless and enjoyable as possible.Sincerely,CharlieFront Desk
par un voyageur
Publié le 7 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Charlie, Gestion de l’hôtel
Dear Yik,Thank you so much for taking the time to leave your thoughts for us. We hope that your stay was enjoyable, but recognise that your score means we have room for improvement, which we will be looking into. I hope that we will be able to welcome you again soon.Sincerely,CharlieFront Desk
par un voyageur
Publié le 15 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 déc. 2023 par Jessica, Gestion de l’hôtel
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!
