Note fondée sur 1 452 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bien mais mérite une sérieuse rénovation.
Publié le 16 sept. 2023 sur HotelsHôtel très bien situé. Personnel très aimable dans l'ensemble mais avec une exception.
Grande chambre (mais pas sûr que nous ayons vraiment eu la "larger room" de la photo).
MAIS : clim assourdissante, donc on l'a éteinte. Large déchirure sur la moquette, bouche d'aération de la salle de bain encrassée : indigne d'un hôtel de ce standing !
Commentaires de Gestion de l’hôtel
17 sept. 2023 par Customer Service, Gestion de l’hôtel
Olivier, nous apprécions votre avis et sommes heureux de savoir que vous avez trouvé l'emplacement de l'hôtel bénéfique ainsi que la gentillesse des membres de notre équipe. Nous prenons au sérieux vos réflexions sur les conditions de la chambre et traitons ces problèmes en conséquence. Merci d'avoir porté cela à notre attention. Nous espérons vous revoir et nous efforçons de répondre pleinement à vos attentes.
par un voyageur
Publié le 12 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2023 par Customer Service, Gestion de l’hôtel
Thank you for the great rating, Benoit!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Warwick Hotel Philadelphia. We'd like to share an even better experience with you soon.
par un voyageur
Publié le 31 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 juin 2023 par Customer Service, Gestion de l’hôtel
Thank you for the great rating!We are excited to see that you had an enjoyable experience at Warwick Hotel Philadelphia. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
par un voyageur
Publié le 3 avr. 2024
Good location
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Customer Service, Gestion de l’hôtel
Vico, we're thrilled to know you appreciated the location of Warwick Hotel Philadelphia. We sincerely hope to be your choice of stay the next time you visit the area.
par un voyageur
Publié le 21 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par Customer Service, Gestion de l’hôtel
Anthony, we're delighted to know that you had a successful stay at Warwick Hotel Philadelphia! We appreciate your top rating and look forward to welcoming you back on your next visit to our city. Safe travels!
par un voyageur
Publié le 20 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mars 2024 par Customer Service, Gestion de l’hôtel
Kailin, thank you for taking the time to rate your experience. We're sorry to hear that it didn't meet your expectations. We always strive to provide a pleasant stay for our guests and would appreciate any detailed feedback for our improvement. We hope to have another chance to better serve you in the future.
par un voyageur
Publié le 18 mars 2024 sur Expedia
Check into our room wait time took 45 minutes waiting in the lobby. Without notification from staff, who knew I was waiting…initial interaction with staff was not very good. I was pleasant and didn’t receive eye contact or apologies at all.
After that staff was very cordial.
Room however was not great. The couch neither I or my friend would sit on. It was filthy, and worn. Table behind couch was so incredibly wobbly, and about to fall apart and mirror in bathroom was nonfunctional.
The room seemed old.
Cleaning staff were great!
Commentaires de Gestion de l’hôtel
19 mars 2024 par Customer Service, Gestion de l’hôtel
Mimi, it's regrettable to hear about the challenges you experienced during your initial check-in and interactions with our team members. We're also sorry you found the room and furniture not up to par. Our team strives to provide comfortable accommodations and it's clear there was room for improvement. Nonetheless, it's great to hear that subsequent interactions were cordial and that you appreciated our diligent housekeeping colleagues. We will use your feedback for improvements and we hope for another opportunity to exceed your expectations in the future.
par un voyageur
Publié le 17 mars 2024 sur Expedia
Reserved my room with a check in time of 4:00 PM. I arrived at 4:30 and was told my room was not ready yet. After waiting in the lobby for almost 2 hours, I went to the front desk to inquire about my room and was given keys. My room had been ready for an hour but they failed to call me or simply approach me in the lobby to tell me. Upon entry to my room, it was most definitely not a suite which I had procured earlier.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Customer Service, Gestion de l’hôtel
Sean, it's disappointing to hear about the lengthy wait time you experienced upon arrival and the miscommunication from our end, as well as the discrepancies in room specifications. We aim to provide a smooth, efficient check-in process and the correct room type as per bookings. Your feedback drives improvements and rest assured, we're working towards these. We hope for an opportunity to serve you again, promising a better experience.
par un voyageur de Ventnor
Publié le 17 mars 2024 sur Expedia
Loved the walking distance to great restaurants, We didnt like the extra $50.00 fee for early check in .
We were told our room wasn’t ready at 2:00 so we left our luggage and went to lunch , less then 5 minutes later we received a phone call asking if we wanted to check in earlier for $50.00 ? We declined and were able to check in after lunch about 3:30
Commentaires de Gestion de l’hôtel
18 mars 2024 par Customer Service, Gestion de l’hôtel
Giovanna, the Warwick Hotel Philadelphia appreciates your wonderful feedback. We're delighted you found our proximity to fantastic dining options advantageous. Regarding the early check-in fee, your comments have been duly noted. We're committed to improving our services for better guest satisfaction and we're glad you had a satisfactory experience overall. We eagerly anticipate your next visit.
par un voyageur
Great Service!
Publié le 16 mars 2024 sur HotelsHad a great experience at this location! Staff was very friendly, and the lobby was very nice and clean!
I will say that the rooms need a little love! Little outdated, even though they’re going for a vintage look. Furniture in my room had a lot of wear and tear. The bathroom amenities could improve!
Overall a great experience!
Commentaires de Gestion de l’hôtel
17 mars 2024 par Customer Service, Gestion de l’hôtel
Jason, it's wonderful to know you had a great experience at Warwick Hotel Philadelphia and appreciated our friendly team members as well as the cleanliness of our lobby. We strive to maintain a unique atmosphere in our rooms, and your feedback about the room furniture and bathroom amenities is well-received. Your recommendations will be considered in upcoming enhancements. Thank you for considering your stay a great experience. We hope to welcome you back in the near future!
